Reviews
My experience at Toyota this past week was one of the
My experience at Toyota this past week was one of the best I’ve ever experienced,the team of Erik and Chris We’re very professional, Very detailed and explaining everything That I needed to do to purchase this 2025 Tacoma, they both worked with me to make sure that I got the best deal That worked for my finances, and went out of their way and make sure that I walked out that day with everything that had to be done. All I could say is thank you again and look forward to driving my new vehicle for years to come.
My experience at Toyota this past week was one of the
My experience at Toyota this past week was one of the best I’ve ever experienced,the team of Erik and Chris We’re very professional, Very detailed and explaining everything That I needed to do to purchase this 2025 Tacoma, they both worked with me to make sure that I got the best deal That worked for my finances, and went out of their way and make sure that I walked out that day with everything that had to be done. All I could say is thank you again and look forward to driving my new vehicle for years to come.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Richard, we're delighted Erik and Chris provided you with an experience worth recommending. We truly appreciate you telling us what you liked about this transaction. We wish you many years of happy travels in your new Tacoma!
I went in for the 15k service (rotation and inspection)
I went in for the 15k service (rotation and inspection) and never received a multi-point inspection, despite being told it was performed: 1) No printout of the multi-point inspection report was provided, so I had to ask for an electronic copy to be sent [this should be done automatically, even if they’re going paperless] 2) The report stated 12/32 for all tires and 12mm brake lining, which is false as I just measured the tires recently [it’s not a brand-new vehicle with new tires/brakes) 3) When I told the service advisor (Cody McCarthy) the inspection wasn’t done, he got defensive and claimed he only “inputted the numbers,” taking no ownership of the problem. He didn’t take my comment seriously, saying it’s a fairly new car. I told him let’s go out and check the tires together and he said he couldn’t do that. I had to ask for a manager (Tom) to discuss my concerns with the technicians’ work (Jonathan Palacios); Tom offered to re-do the entire inspection if I was willing to wait, but I didn’t, so I told him just to check my tire depth to prove the tech never did it (7/32) which was confirmed. 4) My tires were also under-inflated (33 psi) leaving the dealership, which I had to drive back, and Tom confirmed and fixed.
I went in for the 15k service (rotation and inspection)
I went in for the 15k service (rotation and inspection) and never received a multi-point inspection, despite being told it was performed: 1) No printout of the multi-point inspection report was provided, so I had to ask for an electronic copy to be sent [this should be done automatically, even if they’re going paperless] 2) The report stated 12/32 for all tires and 12mm brake lining, which is false as I just measured the tires recently [it’s not a brand-new vehicle with new tires/brakes) 3) When I told the service advisor (Cody McCarthy) the inspection wasn’t done, he got defensive and claimed he only “inputted the numbers,” taking no ownership of the problem. He didn’t take my comment seriously, saying it’s a fairly new car. I told him let’s go out and check the tires together and he said he couldn’t do that. I had to ask for a manager (Tom) to discuss my concerns with the technicians’ work (Jonathan Palacios); Tom offered to re-do the entire inspection if I was willing to wait, but I didn’t, so I told him just to check my tire depth to prove the tech never did it (7/32) which was confirmed. 4) My tires were also under-inflated (33 psi) leaving the dealership, which I had to drive back, and Tom confirmed and fixed.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm so sorry for all of this. What you've mentioned definitely does not come close to the level of service we aim to provide, and I appreciate you bringing this to my attention. I'd like to help you with your next service visit, if I may. Please contact me directly when you have a moment. Thanks again for your feedback. Phil Demersky Service & Parts Director Lia Toyota of Rockland pdemersky@liacars.com
Fitzroy Crooks from Lia Toyota is honest and trustworthy.
Fitzroy Crooks from Lia Toyota is honest and trustworthy. He works with your needs. He has worked with me and a few family members for years. I highly recommend him.
Fitzroy Crooks from Lia Toyota is honest and trustworthy.
Fitzroy Crooks from Lia Toyota is honest and trustworthy. He works with your needs. He has worked with me and a few family members for years. I highly recommend him.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your positive review, Suzanne! We are so glad that Fitzroy took great care of you and your automotive needs. Our guests' satisfaction is our utmost priority and he will be delighted to have earned your recommendation. Wishing you the safest of travels until we meet again!
This dealership is very close to my home.
This dealership is very close to my home.I'm always please with the service.
This dealership is very close to my home.
This dealership is very close to my home.I'm always please with the service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your lovely feedback, Kenroy! We're pleased you continue to receive the best care and guidance from our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure!
Authentic, professional down to earth people ,loyal and
Authentic, professional down to earth people ,loyal and genuine care for the needs of there customer base
Authentic, professional down to earth people ,loyal and
Authentic, professional down to earth people ,loyal and genuine care for the needs of there customer base
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are so glad that our team consistently takes great care of you and your automotive needs. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
It was a pleasure having Gregory Strohmeyer as my service
It was a pleasure having Gregory Strohmeyer as my service rep. He was so nice & considerate of my concern about the warning light that popped up. Also, in general, I have always been treated well at Lia. The folks there always seem happy to see me! They are accommodating with last-minute problems, which this was & I appreciate the quick appointment to solve my problem.
It was a pleasure having Gregory Strohmeyer as my service
It was a pleasure having Gregory Strohmeyer as my service rep. He was so nice & considerate of my concern about the warning light that popped up. Also, in general, I have always been treated well at Lia. The folks there always seem happy to see me! They are accommodating with last-minute problems, which this was & I appreciate the quick appointment to solve my problem.
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- Buying process —
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad Gregory provided you with another positive experience in our service department. Thank you for always choosing Lia Toyota for your automotive needs. We'll see you next time!
Excellent experience working with Joseph Constable on
Excellent experience working with Joseph Constable on purchasing a vehicle from this dealership! Answered all questions and is very knowledgeable on their various models!
Excellent experience working with Joseph Constable on
Excellent experience working with Joseph Constable on purchasing a vehicle from this dealership! Answered all questions and is very knowledgeable on their various models!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new Toyota! We're thrilled you enjoyed a pleasant and supportive buying experience with Joseph, and we appreciate your fantastic feedback. We wish many happy travels to you in your new ride, from all of us at Lia Toyota!
I always feel respected and well taken care of by Fitzroy
I always feel respected and well taken care of by Fitzroy Crooks at LIA Toyota. I live across the street from a Toyota dealership but I drive 15 miles to work with Fitzroy Crooks at LIA Toyota!
I always feel respected and well taken care of by Fitzroy
I always feel respected and well taken care of by Fitzroy Crooks at LIA Toyota. I live across the street from a Toyota dealership but I drive 15 miles to work with Fitzroy Crooks at LIA Toyota!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, Frank! Thank you for honoring us with your patronage over the years. We're so pleased Fitzroy continues to serve you well whenever you're in the market for something new. Congrats on the new ride, and best wishes for amazing travels, from everyone at Lia Toyota!
Mr. Ralph Rosso.,Repair Service workers.Thank you Lia
Mr. Ralph Rosso.,Repair Service workers.Thank you Lia Toyota.Excellent Job with my car.
Mr. Ralph Rosso.,Repair Service workers.Thank you Lia
Mr. Ralph Rosso.,Repair Service workers.Thank you Lia Toyota.Excellent Job with my car.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for leaving Ralph this positive review! We are glad to hear that Ralph took great care of you and your automotive needs. We are happy to know that he did a excellent job on your vehicle. Please do not hesitate to let us know how we may be of further service to you.
YOCARINY DURAN….
YOCARINY DURAN….hizo un excelente trabajo. Y junto con todo el equipo de ventas nos dieron un buen servicio.. les recomiendo LIA TOYOTA OF ROCKLAND👏👏👏
YOCARINY DURAN….
YOCARINY DURAN….hizo un excelente trabajo. Y junto con todo el equipo de ventas nos dieron un buen servicio.. les recomiendo LIA TOYOTA OF ROCKLAND👏👏👏
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Esteban, ¡Apreciamos mucho que le dejes a YOCARINY esta espectacular reseña y recomendación! Nos sentimos honrados de haber tenido la oportunidad de trabajar con usted y nos alegra que YOCARINY pueda brindarle un servicio de primer nivel. Estamos encantados de saber que hizo un excelente trabajo. Si hay algo más en lo que podamos ayudarle, no dude en hacérnoslo saber. Lo felicitamos sinceramente por su nuevo vehículo, ¡en nombre de todo el equipo de Lia Toyota de Rockland!