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Lia Toyota of Rockland

(917 reviews)
Visit Lia Toyota of Rockland
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 8:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–8:00pm
Wednesday 9:00am–8:00pm 7:00am–8:00pm
Thursday 9:00am–8:00pm 7:00am–8:00pm
Friday 9:00am–6:00pm 7:00am–8:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday 12:00pm–5:00pm Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2018 consumer dealer award

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New (866) 460-0191 (866) 460-0191
Used (866) 463-2626 (866) 463-2626
Service (866) 464-2129 (866) 464-2129

Inventory

See all 103 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 2021.
Lia Toyota of Rockland offers a vast selection of used cars near Ramsey NJ and Monsey NY. Here you'll find used Toyota models among other brands all thoroughly inspected to ensure they meet our high quality standards and are ready to go the distance.
Those seeking quality used cars for sale near in southern NY will also find the have many options and choices at Lia Toyota of Rockland. We offer a wide selection of Certified Used Toyota vehicles for sale as well. This great selection is one reason that we even have customers looking for used car deals in Ramsey NJ who will make the short trip to our NY Toyota dealership.
Lia Cars For Life

Service center

Phone number (866) 464-2129

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–8:00pm
Wednesday
7:00am–8:00pm
Thursday
7:00am–8:00pm
Friday
7:00am–8:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(917 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lia Toyota of Rockland from DealerRater.

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My experience at Toyota this past week was one of the

My experience at Toyota this past week was one of the best I’ve ever experienced,the team of Erik and Chris We’re very professional, Very detailed and explaining everything That I needed to do to purchase this 2025 Tacoma, they both worked with me to make sure that I got the best deal That worked for my finances, and went out of their way and make sure that I walked out that day with everything that had to be done. All I could say is thank you again and look forward to driving my new vehicle for years to come.

My experience at Toyota this past week was one of the

My experience at Toyota this past week was one of the best I’ve ever experienced,the team of Erik and Chris We’re very professional, Very detailed and explaining everything That I needed to do to purchase this 2025 Tacoma, they both worked with me to make sure that I got the best deal That worked for my finances, and went out of their way and make sure that I walked out that day with everything that had to be done. All I could say is thank you again and look forward to driving my new vehicle for years to come.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Richard, we're delighted Erik and Chris provided you with an experience worth recommending. We truly appreciate you telling us what you liked about this transaction. We wish you many years of happy travels in your new Tacoma!

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I went in for the 15k service (rotation and inspection)

I went in for the 15k service (rotation and inspection) and never received a multi-point inspection, despite being told it was performed: 1) No printout of the multi-point inspection report was provided, so I had to ask for an electronic copy to be sent [this should be done automatically, even if they’re going paperless] 2) The report stated 12/32 for all tires and 12mm brake lining, which is false as I just measured the tires recently [it’s not a brand-new vehicle with new tires/brakes) 3) When I told the service advisor (Cody McCarthy) the inspection wasn’t done, he got defensive and claimed he only “inputted the numbers,” taking no ownership of the problem. He didn’t take my comment seriously, saying it’s a fairly new car. I told him let’s go out and check the tires together and he said he couldn’t do that. I had to ask for a manager (Tom) to discuss my concerns with the technicians’ work (Jonathan Palacios); Tom offered to re-do the entire inspection if I was willing to wait, but I didn’t, so I told him just to check my tire depth to prove the tech never did it (7/32) which was confirmed. 4) My tires were also under-inflated (33 psi) leaving the dealership, which I had to drive back, and Tom confirmed and fixed.

I went in for the 15k service (rotation and inspection)

I went in for the 15k service (rotation and inspection) and never received a multi-point inspection, despite being told it was performed: 1) No printout of the multi-point inspection report was provided, so I had to ask for an electronic copy to be sent [this should be done automatically, even if they’re going paperless] 2) The report stated 12/32 for all tires and 12mm brake lining, which is false as I just measured the tires recently [it’s not a brand-new vehicle with new tires/brakes) 3) When I told the service advisor (Cody McCarthy) the inspection wasn’t done, he got defensive and claimed he only “inputted the numbers,” taking no ownership of the problem. He didn’t take my comment seriously, saying it’s a fairly new car. I told him let’s go out and check the tires together and he said he couldn’t do that. I had to ask for a manager (Tom) to discuss my concerns with the technicians’ work (Jonathan Palacios); Tom offered to re-do the entire inspection if I was willing to wait, but I didn’t, so I told him just to check my tire depth to prove the tech never did it (7/32) which was confirmed. 4) My tires were also under-inflated (33 psi) leaving the dealership, which I had to drive back, and Tom confirmed and fixed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I'm so sorry for all of this. What you've mentioned definitely does not come close to the level of service we aim to provide, and I appreciate you bringing this to my attention. I'd like to help you with your next service visit, if I may. Please contact me directly when you have a moment. Thanks again for your feedback. Phil Demersky Service & Parts Director Lia Toyota of Rockland pdemersky@liacars.com

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Fitzroy Crooks from Lia Toyota is honest and trustworthy.

Fitzroy Crooks from Lia Toyota is honest and trustworthy. He works with your needs. He has worked with me and a few family members for years. I highly recommend him.

Fitzroy Crooks from Lia Toyota is honest and trustworthy.

Fitzroy Crooks from Lia Toyota is honest and trustworthy. He works with your needs. He has worked with me and a few family members for years. I highly recommend him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review, Suzanne! We are so glad that Fitzroy took great care of you and your automotive needs. Our guests' satisfaction is our utmost priority and he will be delighted to have earned your recommendation. Wishing you the safest of travels until we meet again!

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This dealership is very close to my home.

This dealership is very close to my home.I'm always please with the service.

This dealership is very close to my home.

This dealership is very close to my home.I'm always please with the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your lovely feedback, Kenroy! We're pleased you continue to receive the best care and guidance from our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure!

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Authentic, professional down to earth people ,loyal and

Authentic, professional down to earth people ,loyal and genuine care for the needs of there customer base

Authentic, professional down to earth people ,loyal and

Authentic, professional down to earth people ,loyal and genuine care for the needs of there customer base

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are so glad that our team consistently takes great care of you and your automotive needs. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

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It was a pleasure having Gregory Strohmeyer as my service

It was a pleasure having Gregory Strohmeyer as my service rep. He was so nice & considerate of my concern about the warning light that popped up. Also, in general, I have always been treated well at Lia. The folks there always seem happy to see me! They are accommodating with last-minute problems, which this was & I appreciate the quick appointment to solve my problem.

It was a pleasure having Gregory Strohmeyer as my service

It was a pleasure having Gregory Strohmeyer as my service rep. He was so nice & considerate of my concern about the warning light that popped up. Also, in general, I have always been treated well at Lia. The folks there always seem happy to see me! They are accommodating with last-minute problems, which this was & I appreciate the quick appointment to solve my problem.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad Gregory provided you with another positive experience in our service department. Thank you for always choosing Lia Toyota for your automotive needs. We'll see you next time!

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Excellent experience working with Joseph Constable on

Excellent experience working with Joseph Constable on purchasing a vehicle from this dealership! Answered all questions and is very knowledgeable on their various models!

Excellent experience working with Joseph Constable on

Excellent experience working with Joseph Constable on purchasing a vehicle from this dealership! Answered all questions and is very knowledgeable on their various models!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Toyota! We're thrilled you enjoyed a pleasant and supportive buying experience with Joseph, and we appreciate your fantastic feedback. We wish many happy travels to you in your new ride, from all of us at Lia Toyota!

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I always feel respected and well taken care of by Fitzroy

I always feel respected and well taken care of by Fitzroy Crooks at LIA Toyota. I live across the street from a Toyota dealership but I drive 15 miles to work with Fitzroy Crooks at LIA Toyota!

I always feel respected and well taken care of by Fitzroy

I always feel respected and well taken care of by Fitzroy Crooks at LIA Toyota. I live across the street from a Toyota dealership but I drive 15 miles to work with Fitzroy Crooks at LIA Toyota!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, Frank! Thank you for honoring us with your patronage over the years. We're so pleased Fitzroy continues to serve you well whenever you're in the market for something new. Congrats on the new ride, and best wishes for amazing travels, from everyone at Lia Toyota!

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Mr. Ralph Rosso.,Repair Service workers.Thank you Lia

Mr. Ralph Rosso.,Repair Service workers.Thank you Lia Toyota.Excellent Job with my car.

Mr. Ralph Rosso.,Repair Service workers.Thank you Lia

Mr. Ralph Rosso.,Repair Service workers.Thank you Lia Toyota.Excellent Job with my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for leaving Ralph this positive review! We are glad to hear that Ralph took great care of you and your automotive needs. We are happy to know that he did a excellent job on your vehicle. Please do not hesitate to let us know how we may be of further service to you.

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YOCARINY DURAN….

YOCARINY DURAN….hizo un excelente trabajo. Y junto con todo el equipo de ventas nos dieron un buen servicio.. les recomiendo LIA TOYOTA OF ROCKLAND👏👏👏

YOCARINY DURAN….

YOCARINY DURAN….hizo un excelente trabajo. Y junto con todo el equipo de ventas nos dieron un buen servicio.. les recomiendo LIA TOYOTA OF ROCKLAND👏👏👏

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Esteban, ¡Apreciamos mucho que le dejes a YOCARINY esta espectacular reseña y recomendación! Nos sentimos honrados de haber tenido la oportunidad de trabajar con usted y nos alegra que YOCARINY pueda brindarle un servicio de primer nivel. Estamos encantados de saber que hizo un excelente trabajo. Si hay algo más en lo que podamos ayudarle, no dude en hacérnoslo saber. Lo felicitamos sinceramente por su nuevo vehículo, ¡en nombre de todo el equipo de Lia Toyota de Rockland!

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