Lia Toyota of Rockland

Reviews

4.7 out of 5 4.7
102 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 24, 2018

    Fitzroy Crooks is the Best car sales man or woman we've worked with. Very friendly, professional and he wants you to be happy with your Toyota. We... consider him a friend. Jim & Karen

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Jim and Karen, Thank you so much for your very kind review! It's so great to hear how confident you are in Fitzroy's service, and we are ...glad that he is consistently so eager to ensure of your satisfaction! We hope you enjoy your new vehicle, and we are sure that Fitzroy will be waiting to provide you with another top-notch experience when the time comes for your next vehicle.

  • 5.0 out of 5
    November 20, 2018

    I have been to Lia Toyota of Rockland a few times now to have my Camry services and every time is just as pleasant. Every staff member is helpful and attentive... and the service crew continues to do a good job. David Walsh made sure I was taken care of after I sustained damage to the underside of my car. He fit me right in and made sure the repairs were made in a timely manner and got me on my way.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Adam, Thank you so much for your wonderful review! We are so pleased that you are consistently content with your experiences working with us, as we...ll as the quality of our service. We're so glad that David was able to get your vehicle taken care of so thoroughly and efficiently, and we look forward to continuing to take care of you and your vehicular needs in the future.

  • 5.0 out of 5
    November 18, 2018

    Jean Chery is the service rep that we worked with at Lia Toyota. He was excellent and Made sure that all of our issues were taken care of. Will definitely... return!

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    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi John, Thank you so much for taking the time to leave us this positive feedback! We are so happy to hear that Jean took such good care of you and yo...ur vehicle during your recent visit, and we can't wait for the opportunity to work with you again when the time comes for your next service!

  • 5.0 out of 5
    November 17, 2018

    Jean Chery was a terrific partner in getting my car serviced and in answering several other questions I had about the vehicle. I applaud him and will... definitely use him again as needs arise.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Anthony, We're so pleased that Jean could be of such great assistance to you during your recent visit, and he will be honored to hear that he ...has earned your confidence! Please feel free to give us a call if you ever have any further questions or automotive needs! We look forward to working with you again.

  • 5.0 out of 5
    November 17, 2018

    I had recall servicing for my car. Hemant Suraiya was there to take care of it. He is a very good service representative. His cordial behavior and professionalism... was remarkable. Serviceing was done promptly.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Arun, It's a pleasure to hear that Hement ensured that your recent service was completed with great detail and efficiency! We are happy to ser...ve you, and we hope to hear from you again the next time you are in need of automotive assistance.

  • 5.0 out of 5
    November 16, 2018

    Great experience. Drop the car off - in and out. Car is ready in a short time....again in and out. Can't ask for anything more. Juan was my service... guide....friendly...polite....informative.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Pat, Thank you so much for your great feedback! We are so glad that you had an efficient, informative, and all-around exceptional experience workin...g with Juan during your recent visit. We hope to hear from you again when the time comes for your next service.

  • 5.0 out of 5
    November 11, 2018

    David was there to greet us when we dropped off our Prius prime for service. He took over from another service rep that we had known for years. At first... I was hesitant but David proved he could live up to my expectations. Our prime was in for its first service since purchase and we did not expect any issues. David showed us that the aftermarket wheel locks were not up to specs and recommended a reasonable priced replacement. He also researched and offered s a snow tire package just from our discussions about winter coming . It’s service like this that makes Lia Toyota of rockland a great dealership

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for your excellent review! We're overjoyed that David met your expectations and ensured that your experience was just as smooth... and efficient as your previous visits! He will be so thrilled to hear of your review, and we look forward to continuing to provide you with the same thorough service in the future.

  • 5.0 out of 5
    November 8, 2018

    Wonderful service on Monday. The job was done in a timely manner. I was treated as a valued customer. Hemant Saraiya was a great service representative,... who was pleasant, informative, professional in his approach and manner.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Steven, Thank you so much for your excellent review! We're so delighted that Hement ensured that your recent service was completed so efficien...tly. Please let us know if there is anything more we could assist you with in the future.

  • 5.0 out of 5
    November 8, 2018

    Hemant Saraiya did a wonderful job with our car service when we received service for our Toyota Camry. He always takes care of us and gives us reasonable... service costs. Thank you, Hemant! Hemant is the one to look for service and repair and he will help you! Also purchased the car here with Royce Ramos -he is the one the one to look for if you are purchasing or leasing a car. He will take care of you! Thank you, Royce!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your time and feedback. It's always a pleasure hearing from our wonderful customers! We are very happy to hear that your vehicle se...rvice needs are met with convenience and great results! Please let us know if we can be of assistance in the future.

  • 5.0 out of 5
    November 4, 2018

    Our sales professional Fitzroy Crooks epitomized his title. Before working with him, I would have done anything to avoid shopping for a new car. He... was honest, caring, straight forward and made the process stress and pressure free and enjoyable. If you are in the market for a new vehicle, Fitz and Lia should be your first and only choice.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Michael, Congratulations on your new vehicle, and thank you so much for taking the time to leave us this wonderful recommendation! We are thrilled ...to hear that Fitzroy was able to make your dreaded buying experience such a positive one! It is a pleasure to hear of your satisfaction, and we are so excited for you to enjoy your new ride.

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Lia Toyota of Rockland

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