Had my Forester detailed by Evan
I brought my 2016 Forester to be detailed and was very happy with the service. Evan is the technician that helped us. He is not only a credit to the organization, but an asset as well.
Terri, we really appreciate you taking the time to share your glowing feedback about Evan. He is a valuable member of our team and we will let him know how much you valued his help. Thank you for giving White River Subaru your business and five-star review. We hope to see you again!
Reasonable, prompt service while I waited for my repair. Clean and pleasant waiting lounge. First time at this dealership. Plan to continue using it regularly.
Robert, we were happy to welcome you to White River Subaru! Thank you for giving us your business and excellent review. We look forward to seeing you next time!
AT Warning Light/Electrical Harness Replacement
At warning light had come on and then went off. Was told after 2.5 hour wait that voltage reading on wire was bad and electrical harness needed replacing. That I should not drive car as that could possibly damage my transmission. Sent home with a loaner. One week later received call that part was in and they'd replaced it the next week. Thursday, day 13, was told they did not replace part because wire voltage was miraculously now normal and they couldn't justify replacing the part. So it went from you shouldn't drive this car to it's not a problem and this took 13 days. I've unfortunately lost trust in my car and trust in this service center. Granted the car only has 16000 miles and I'm covered until 36000 but suppose this "problem" happens after that. Also was it necessary to keep my car for almost two weeks to "test" it? I'm very disappointed in this service center.
Michelle - We want our guests to feel confident in their vehicles and I can certainly understand your frustration here. I apologize for the delays you experienced and that we weren't able to complete these repairs. Would you please call me when you have a free moment? I would appreciate the chance to speak with you about this directly and clear up any concerns. Thank you, Brian Moore - Service Manager - (802) 526-9810
Awesome Service Dept
Evan in the service department has been super helpful, clear, and honest! Car issue is currently a work in progress so cannot comment on that beyond...we are hoping the dealership will come through in true Subaru style and set things right - as we just purchased the vehicle, LOVE Subaru, and want to keep coming back to this location.
Thank you for taking the time to leave us this review! We are pleased to hear that our service team provided the helpful service we strive for here, and we look forward to ensuring that your concerns are addressed. If you would like to speak with me about this directly, please don't hesitate to give me a call. Thank you, Brian Moore - Service Manager - (802) 526-9810
Very professional employees and astute response at all phases of the repair process. I had an excellent experience with everyone from the tow truck driver mechanic to the receptionist.
Brad, thank you for taking the time to leave us a review! It was our pleasure to assist you here at White River Subaru, and if you ever need anything else, don't hesitate to come back and see us again!
Go anywhere else. Do not be disrespected here.
My reviews for this dealership seem to keep getting hidden away on google and yelp.... Jason DeFelice is the worst person I have had to deal with without exaggeration. He was rude, disrespectful, ignorant and was completely out of line. When first arriving he ignored me after I had began speaking to him to talk to the person I was with. The person I went with wanted to return the car she bought the day before. Jason stated that he would have it looked at. I explained it had sub-frame damage and that he was not listening to me, we did not want it looked at, just retuned. He then said who I was. I said my name. Then repeated the question. I again said my name. Then rudely asked how I know the person that bought the car. I told him it didn't matter, this is what we wanted to do and I was going to be apart of it. He left, came back and said they would reverse the deal. Said it was going to be about an hour. During this time Jason talked to the person returning the car twice only while she was away from everybody else. After over an hour and a half they finally brought the car around. Reason it took so long was apparently the wholesaler had the key. After they pealed a sticker off we asked about putting screws in the front license plate bracket. He tried the incorrect screws and broke the whole bracket. Then allowed the person with there old car to leave with no plates on the vehicle front or rear. They were so frustrated they left without even the sticker glue being cleaned. I went back inside asked a salesman (Todd, very polite gentleman) for the general manager. Jason took it upon himself to disregard that request and come up and ask us what we wanted. I said I wanted to sit in an office and speak with the GM and that I was not having this conversation in the middle of the sales floor. He told me I needed to put my blazer that was part of my suit and tie back on because of there strict rules for open firearms. No problem I said if that is what you need fine. He said yea you will do that. My patience was pretty well gone and being told rudely what I was going to do made it down even more. I handed my side arm to the person with me and asked them to just place in the car. I figured that was a great solution. He said to us both yea you guys will do that. At that time my patience was gone and I did yell at Jason. I understand policies but you do not tell a woman what she is going to do. The woman I was with felt very uncomfortable with these statements. Finally the GM came out after hearing me yell for half a minute. I asked to speak in an office. We spoke. Chris was exceptionally nice and handled everything we needed. I hold him with high respect and in great regard. He agreed to replace the bracket. To be clear the sub-frame damage was hard to spot, I do not hold that against the dealership, It was just one of those things. Jason should never tell anybody what they are going to do or mumble things under his breath. This was a very simple process blown so far out of proportion and a lot of wasted time.
Dan - We strive to provide friendly and professional service so it was hard to see this feedback. I sincerely apologize for leaving the wrong impression and I will be sure to discuss these concerns with the right people. If you would like to speak with me directly, I am here to take your call. Thank you, Sean Fitzgerald - General Sales Manager - (802) 526-9817
Will from service was very sincere and was very nice. Unforeseen problems happened again to the car and they are currently doing their best again!
John, thank you for taking the time to leave us a review! We are grateful to have you as a customer here at White River Subaru, and we will be sure to let Will know that you appreciate his help.
Sarah S. was helpful and efficient service advisor. She explained work and costs and helped us have a good experience despite Covid tensions! I recommend her and White River completely.
It's great to hear that Sarah made your recent service visit safe and thorough. Thank you for the kind recommendation! We look forward to working together in the future.
Very friendly and helpful. We are new to the area and the got our cars in and serviced quickly. Will definitely be using them for our car service
Thank you for trusting White River Subaru with your vehicles. We're thrilled to hear that our service department made the right impression and we look forward to working with you next time!
Brian send us a couple of videos of cars that we would like. He made this purchase so easy and quick. Very pleased. Thanks again to Brian and the team.
Thank you for the 5-star review! Brian is an excellent member of our team at White River Subaru, and we will certainly let him know that you appreciate his help. We hope you continue to enjoy your newly purchased vehicle!