Reviews
Fantastic professional job person very composition my new dealer Mr Lester Grinberg everyone was good i am very happy for all staff White River Subaru Thank you so much Fr Andrew Bednarowicz
Fantastic professional job person very composition my new dealer Mr Lester Grinberg everyone was good i am very happy for all staff White River Subaru Thank you so much Fr Andrew Bednarowicz
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Very professional. Andre kept us updated and had excellent customer service skills. The whole crew was great
Very professional. Andre kept us updated and had excellent customer service skills. The whole crew was great
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The staff are very well on their expertise. Very friendly and good natured. Very well maintained the waiting area.
The staff are very well on their expertise. Very friendly and good natured. Very well maintained the waiting area.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad you enjoyed your time at White River Subaru! It makes us happy to hear that you were in good hands. We look forward to welcoming you back again down the road! Have a great day! Robert Arthur - General Manager - 802-526-9817.
Awful experience. I am from out of state and my check engine light came on (June 29) I called Subaru and they said if I brought it in that afternoon, they would let me know the next morning (July 1). I dropped off the car at 4:00 pm with Andre. On the morning of July 1, I began calling and texting. When I finally reached a different person customer on the afternoon of July 1st (apparently Andre was out sick). they told me that they had no record of me and it would be the following day (July 2) before they could maybe even look and it was unlikely I’d get the car back before July 6th. I went back to see if I could get a loaner. The manager, Jerry said no. I left with my check engine light on and went to a real garage. They had real mechanics who assessed and fixed the issue within hours. I understand that this was a holiday weekend- and I glad I didn’t let this place ruin it for me and my family. Do not ever going to this Subaru repair shop. Their words have no meaning.
Awful experience. I am from out of state and my check engine light came on (June 29) I called Subaru and they said if I brought it in that afternoon, they would let me know the next morning (July 1). I dropped off the car at 4:00 pm with Andre. On the morning of July 1, I began calling and texting. When I finally reached a different person customer on the afternoon of July 1st (apparently Andre was out sick). they told me that they had no record of me and it would be the following day (July 2) before they could maybe even look and it was unlikely I’d get the car back before July 6th. I went back to see if I could get a loaner. The manager, Jerry said no. I left with my check engine light on and went to a real garage. They had real mechanics who assessed and fixed the issue within hours. I understand that this was a holiday weekend- and I glad I didn’t let this place ruin it for me and my family. Do not ever going to this Subaru repair shop. Their words have no meaning.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback, Debbie. We understand that experiencing a check engine light can be stressful, especially when you are looking for answers as quickly as possible. Because your vehicle was brought in without an appointment, our team explained that we were operating at full capacity and would do our best to accommodate your vehicle, but we could not guarantee when it would be inspected. As the situation developed, our staff worked to explain our scheduling limitations, including the lack of available loaner vehicles, while trying to communicate as clearly as possible. We recognize that our recollection of these events differs from what has been shared in your review. Throughout your visit, our team remained committed to treating everyone with professionalism while balancing the needs of all customers who had entrusted us with their vehicles. We appreciate your feedback and wish you the very best moving forward.
Excellent service and details after inspection of important items. Reasonable prices. Nice facility while waiting.
Excellent service and details after inspection of important items. Reasonable prices. Nice facility while waiting.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad you enjoyed our service, pricing, and waiting area at White River Subaru. Thank you for the five stars, Sumet - we hope to see you again! Jerad Smith - Service Manager - 802-526-9830
I was happy with the service and how promptly it was completed. The staff is always great to work with.
I was happy with the service and how promptly it was completed. The staff is always great to work with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your satisfaction with our team! We appreciate your business and look forward to seeing you again at White River Subaru! Jerad Smith - Service Manager - 802-526-9830
This service department is the best I have ever encountered in my lifetime. Would recommend them to others for sure
This service department is the best I have ever encountered in my lifetime. Would recommend them to others for sure
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Beverly, thank you for leaving White River Subaru such a stellar review! We hope to welcome you back for all of your future auto needs. Safe travels! - Jerad Smith - Service Manager - 802-526-9830
It took awhile but the dealer was kind and attentive. I know there is a lot of paperwork involved. My dealings with this dealer has always been a positive experience. I will come back again and again.
It took awhile but the dealer was kind and attentive. I know there is a lot of paperwork involved. My dealings with this dealer has always been a positive experience. I will come back again and again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing White River Subaru and for sharing your experience! Making you a happy customer is our top priority. We look forward to welcoming you back! Robert Arthur - General Manager - 802-526-9817
This dealership has proven to be honest, very skilled and competent and respectful. I trust them to treat me right and service my forester properly
This dealership has proven to be honest, very skilled and competent and respectful. I trust them to treat me right and service my forester properly
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the feedback! Thank you for trusting the White River Subaru team with your vehicle. Jerad Smith - Service Manager - 802-526-9830
This was my first time using the drop-in service, all performed as advertised and much appreciated.
This was my first time using the drop-in service, all performed as advertised and much appreciated.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It was our pleasure to assist you. Thank you from all of us here at White River Subaru! Jerad Smith - Service Manager - 802-526-9830