Fayetteville Kia

AMAZING CUSTOMER SERVICE! I felt like royalty! They have a special department where this wonderful man named Matthew Hipe was very helpful and wonderful! Visit this dealership! I recommend it! 10 out of 10! To infinity and beyond!

This is beyond the greatest Kia dealership EVER Very fast and easy and I got approved WITHIN MINUTES Will HIGHLY RECOMMEND TO ANYONE

Great experience! They have lowered my i terest rates from 10% down to 3%! Amazing!

The dealership has great customer service! They lowered my rates they approached me from service

Friendly and accommodating! Amazing experience! Magnificent staff! And immaculate brands! I love my Brand new Kia k5 2025!

Darrius was awesome very pleasant pleasure doing business and Mr Dan sales manager was extremely helpful in explaining and helping out with the the sales process everyone at the dealership was welcoming thank you very much

Inexperience sales rep Colin Barton gave us poor service. Very unprofessional. Misrepresented information. Served us no purpose. Worst experience of my life. I would never recommend him or this company. We went to Lumberton Kia.

I believe the worst shopping experience ever. It started with the sales team standing around listening to loud music and socializing amongst themselves. Once one of them was directed to us, we told them exactly the car we were interested in. He pulled the car around for review and test drive, but upon looking at the car we noticed that there was an addendum sticker with an approximately $7k “market adjustment fee”, but the required Maroney sticker was absent. When I inquired about this, the salesman pulled it out from under the driver’s seat. We were immediately suspicious of this and subsequently noticed a number of vehicles on the lot with missing, though required by law, Marony stickers. When I inquired about the market adjustment, the salesman said it was non-negotiable. My wife and I started walking away immediately. The salesman called out that he could likely have it removed and then wanted to talk further with us. We did not stay and found this whole “market adjustment “ thing not to be a problem elsewhere. We ultimately purchased the same vehicle in the Raleigh area seamlessly. I’m sure this is a localized tactic to take advantage of young soldiers that don’t know any better or don’t have the ability to drive elsewhere. Despicable. Nobody else tries “market adjustments” in 2024 as dealerships have surplus inventory. Places got away with such things during the chip shortage, but that hasn’t been the case for quite a while.

I had the pleasure of working with Sam and she did an amazing job and I ran into my birthday twin Latoya which I worked with before. They all were amazing especially the manager Dan the man! Go see them to get a great deal!

I brought my 2014 Kia Soul to the dealership for service and possible engine replacement in March 2024. Your employee Avery kept me updated weekly on the status of the replacement. I have worked in the customer service field for 30+ years and recognize when staff give 110% for customer service. Thank you Avery and I hope your manager values your great work ethics with your customers. (I had previously visited a larger named dealership in Cary, NC and the service was horrible. Fayetteville Kia will have all my business if and when I need another auto and highly recommend!)