Reviews

4.9 out of 5 4.9
16 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    September 14, 2018

    The staff is always friendly & accommodating when I take my vehicle in. The work is done correctly the first time & finished in a timely manner.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 11, 2018

    It was expected over an hour. but it was done in 20 min. Facility was good and clean. I wanted to stay more but it was done so quickly.

    4.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 20, 2018

    This my third visit to this dealer to purchase a new car. This visit was as positive as my previous visits. Very friendly, informative, and helpful in... all ways.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 14, 2018

    This is my fourth Kia in five years. Veronica Davis was my salesperson. Not only was Veronica knowledgeable about the product she was selling, she was... very personable and friendly. We found it very easy to talk with her and she made sure we understood every aspect of our purchase. I feel she went over and beyond. I give her an A+. Also Kevin Boykin took us for a test drive in the auto, and oversaw the detailing of the car. He was also a pleasure to be around. As an added bonus, after talking with Kevin, we realized he was a cousin. I would recommend Fayetteville Kia to all of my family and friends! Oops! Can't forget Leland Fuller. Mr. Fuller, your sales and service crew are the best.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    February 7, 2018

    I researched cars on line to learn about features and prices. I decided on the Kia Soul base model, but needed to check comfort, space, driving experience,... etc. Kevin, the salesman, listened to my wants, provided exactly what I asked for and didn't bother trying to upsell me. I looked over the vehicle and took it for a test drive and found it acceptable. Back at the dealer, the first price they offered was about $4000 over true value. I presented my research and counterbid between the low end price and mid range price. With my documentation, they came back with a price a little under the midrange, which I accepted. The process was relatively painless. However, like all dealers, they are going to try to increase their profit by overcharging and selling service contracts, undercoating, etc. Always do your homework first . If I didn't know the approximate value going in, I would have paid far too much. So far, the car is excellent and I'm very pleased with it. The dealership is better than most and I'm grateful that they didn't try to use high pressure to make a sale. Pricing was transparent with no hidden expenses popping up at the end.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 6, 2018

    We hesitated to take our car there because we are new to the area. To our pleasant surprise, our car was completely and fairly serviced. Their prices are... competitive. They also accept Synchrony credit as an alternate payment method. We highly recommend them. Ask for JR Martin. He's the best!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 12, 2017

    Service technicians have been so polite and curious.... The dealer has seemed to do a total turn around lately and I can't say one thing bad about this... visit except that they recommend that you don't get your car washed there because the brushes have been scratching up the new cars finish. Make sure you fill out your Kia surveys and get parts and services at a discount or comps.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 27, 2017

    I was looking for a new vehicle and instally, someone helped me find the perfect car. Even took me step by step on getting insurance and wasn't pushing... on trying to buy the car.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 17, 2017

    I tell everyone if they have not drove a Kia then they do not know what driving is.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 25, 2017

    My credit wasn't the best in the world but Kevin helped me to get approved. This is one of the best vehicle buying experiences that I've ever encountered.... Kevin was so energetic and determined to help me to get into a reliable vehicle. I appreciate his determination so much.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews

Fayetteville Kia

All fields are required except when indicated.

Please enter a valid first name

Please enter a valid last name

Please enter a valid email address

Please enter a valid phone number

Please enter valid comments

By clicking here, you authorize Cars.com and its sellers/partners to contact you by texts/calls which may include marketing and be by autodialer. Calls may be pre-recorded. You also agree to our Privacy Statement. Consent is not required to purchase goods/services.