Definitely would do business with them. Blake the Sales Manager is a man of his words. Takes responsibility for mistakes made and makes them right. Not... usually the case in the car business.
Bought a truck they sold my friend a lemon when I needed to fix it they said they were not responsible. Long story short they are not reputable. Wish... I could give negative stars.
Surprisingly unprofessional ☹ My wife called to say the display screen stopped working in her 2019 Escape that we bought at Joe Cooper Ford, Edmond. I... called and set a 9:00 am drop off for the next morning to look at that problem and do the annual oil change and service check. When I dropped the car off with the service writer, he said they would text when it was ready. It was getting close to 5:00 pm and we hadn’t heard from them so I called for a status update. Instead of the service department I got an answering service who had to call the service department. I never was connected to the service department, but the answering service person said they hadn’t even started on our car. I was told they could get the oil changed, but that was it… we’d have to make a follow-on service appointment to check out the display screen. Shortly after hanging up, the service writer called my wife to say the car was moving to the oil change bay. He had no idea of the status of the display screen problem, but said after the oil change, they would wash and vacuum the car, which should take about an hour. When I went to get the car, I expressed my disappointment. First to the cashiers, who were clearly embarrassed by the whole thing (which tells makes me wonder if they have to deal with this frequently), and then to the lead/supervising service person who basically said, “meh, these things happen.” Well, these things don’t usually happen, at least not in my business. First, if they were that backed up, why set up the appointment in the first place? It’s not like they don’t have an idea of how many jobs they schedule for each day and they have job standards that say how long each job should take. Second, as soon as they knew they could not get to my car, why didn’t they call to let us know and arrange for another day, or at least let us know we’d need to leave it overnight. Neither, were we offered a courtesy car; one of their big selling points when buying from them. Finally, when I picked up the car, it was not washed or vacuumed. Makes me wonder if they did not choose to leave Mid-West City, but rather took the opportunity to buy out the downsizing Reynold’s Ford location to hide customer service issues. Nonetheless, if this keeps up, they won’t be in business long—folks just won’t put up with this. Though we live in Edmond, I’ll drive the extra miles to Guthrie or Reynold’s on NW Expressway to be treated like a valued customer and not an afterthought.
Really, please just consider going anywhere but here. I received the most disrespectful, snide, condescending, womanizing treatment from Malachi Millben,... his sales manager, and the rest of the staff in general. My boyfriend, his father, and myself went in on a Friday night to look at a car for me, and we were treated fairly with a decent amount of respect. After some talk, we walked away without a deal we could agree on. Within an hour of leaving, I had an email from our salesman, Malachi. The next day I negotiated on my own behalf and we eventually reached an agreement. I returned to the dealership solo, and after informing the staff that I would not be financing through them but would instead be handling my own financing directly with my credit union (as I have done with every vehicle I have ever purchased) I was met with resistance. The staff made several rude comments about how “inconventient” that is and how “it doesn’t make sense” and is “weird but do whatever you want.” I was spoken to like I am a child and like I am unintelligent/incapable of making decisions for myself. I was able to shake it off because I *thought* I was getting a good deal on a car I have wanted for a very long time. I went in to meet with an agent at the credit union I use, and our numbers for the total cost came up identical to each other’s per the information laid out in a purchase agreement, but different than the dealership’s bottom line on said agreement. I’ll spare the boring details, but among other things during a call about the discrepancy in price, Malachi told me this is “basic math, I don’t know what you don’t understand” and he laughed at me while stating “I’m really trying to remain professional here.” The call happened to be on speaker phone, and the bystanders who were in earshot had shock and disbelief painted all over their faces at his comments. I have never been made to feel like a joke in my life until that point. It goes without saying I backed out of the deal immediately and will happily take my money elsewhere. It should be noted, I emailed a manager regarding this situation. I received an “I’m sorry, we don’t usually conduct business that way” response that is pretty useless. My boyfriend, however, received calls almost immediately from different managers trying to apologize. Considering that it was never my boyfriend’s deal, the car was for me, I was the sole negotiating party, and I was the sole party responsible for the financing, this strikes me as odd. I hate to accuse any individual or business of sexism, but this sure feels a lot like unfair treatment due to the fact that I’m a young woman. Last I checked, my money is just as green as anyone else’s.
Price match guarantee is car dealer gimmick. That girl waves the money around yelling who loves you Oklahoma. Joe promises the guarantee. I've sent... them info to price match.....Cricket cricket. Shop elsewhere folks.
Buying experience was spectacular. Very professional atmosphere, from the parts dept, to customer waiting area to the receptionist. Hands down the best... car dealership in OKC!
Is there a review that is LESS than a star??!! I debated whether to even write a review. I am a patient person and can handle a lot but - Oh my gosh I... cannot tell you of all the problems I had with taking my car in to the shop at Joe Cooper Ford Lincoln in Edmond. Mind you I have an older car, however, I thought I was doing right by my car in taking to what I thought was a PROFESSIONAL place. First time I brought it in: Advised the service rep (will not name names) that I thought it was the Ignition Igniter according to Auto Zone, I was informed JC did there own diagnostic and I thought that was fair. Well, after the diagnostic and $150 later, I was told it was the brakes that definitely needed fixing (among other maintenance, however this was believed to be the core issue). Ok, so I got the brakes fixed and went ahead and had fixed the spark plugs and "wires"...... (later to find out my car doesn't have wires, it has coils). Moving on - I got my car back and it WASN'T FIXED, LIKE DO YOU EVEN TEST DRIVE? (oh yeah the do, that story is for the 3rd time around) Second time around: Immediately turned around and brought it back. So now I'm told something to do with wires that were pulled out by the first fix. I was told they fixed that but when the technician went to test drive the car they BLEW OUT MY TIRE...and then had the nerve to call me and say "oh do you have insurance on your tires". Why should I BE RESPONSIBLE for something YOU did under YOUR care. At any rate, they ended up fixing the tire, rightfully so. At this point, I reached out to someone that I knew that worked in Management for Ford and when they got involved, I was told I was over charged and they ended up owing me money back. Ok tire fixed, everything should be fine now, right? WRONG. Third times the CHARM??: You'd think........ ok so got my car back the THIRD time and not even 5 miles down the road did my car start doing the EXACT same thing as when I initially brought it in. Ok this was a Friday, at this point I had to wait until Monday to bring it BACK in. This time I was told that another diagnostic would need to be run for another $150, told it was RATS that chewed the wires and it looked fresh because it wasn't there before (but was told they didn't check the engine before, WHAT... your telling me you didn't check the engine the last two times it was in your care, um ok) - I understand the rodent wiring can happen, but I live in the city and your telling me it happened in the 3 days it was at my home prior to back in your lot yet again, like are you kidding me, this is a joke. Well, after being told by the service rep that it was the rodents and that was the cause of the problem I'd need to pay more (HOW COULD IT BE IF THE CAR WAS INITIALLY DIAGNOSED AS NEEDED BRAKES AND SHOCKS? DOES THAT MAKE SENSE TO YOU?) Ok so now the root of the problem finally solved - THE IGNITION IGNITER. So, everything was fixed I was told and then I got a call that while the technician was test driving it, SOMEONE else rear-ended my car - COME ON, IS THIS A DREAM??! All this happened in the course of 3 WEEKS! Finally fixed and then I've got to go through the insurance company to get an estimate to fix my car. That took another 2-3 weeks!!!! It's still not fixed by the way... ON A POSITIVE NOTE: The individuals I knew in management that were helping me, I am very grateful for because I have a feeling I would have been charged 3 times as much as I was (and even over charged at that). The service rep does NOT know what they are doing CLEARLY and the technicians, your guess as good as mine. MORAL OF THE STORY - NEVER TAKE YOUR CAR TO BE FIXED AT JOE COOPER FORD LINCOLN IN EDMOND - I WOULDN'T EVEN WANT TO BUY A CAR FROM THERE NOW EITHER.
Horrible customer service. After the sale they are pretty much done with you. They say they’ll call you back, but they don’t. I will never buy another... car from them.
They play a new game of bait and switch. Saw a NEW truck we wanted to buy on the internet at the price we wanted to pay. when we got their a sales person... came out with us and we showed her the one we wanted. She went in and came back out to us and told us that NEW vehicle was just put into the service program and they CAN NOT sale it to us until it gets 2000 miles on it. That is not a new truck to me. Something wrong here if you ask me. I guess this is how JOE COOPER runs their business.
Warning future customers, I had contacted an internet employee inquiring about 2 particular vehicles. I told them my offers on both vehicles upfront... to avoid waistkng their time and mine at the dealership.i asked the associate verbally and through text message if they verified the numbers with their management staff. They said all 3 times. I show up and they don’t budge on their online pricing. I strongly advise customers to avoid this business. There is plenty of other dealers that are upfront out there. Unfortunately this dealership sets a bad name for a business model that already has its challenges in this department. Sincerely, Disappointed Customer