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Warning future customers, I had contacted an internet employee inquiring about 2 particular vehicles. I told them my offers on both vehicles upfront... to avoid waistkng their time and mine at the dealership.i asked the associate verbally and through text message if they verified the numbers with their management staff. They said all 3 times. I show up and they don’t budge on their online pricing. I strongly advise customers to avoid this business. There is plenty of other dealers that are upfront out there. Unfortunately this dealership sets a bad name for a business model that already has its challenges in this department. Sincerely, Disappointed Customer
NO STARS!!! Wonderful imagery about values and integrity by the Cooper Family. But unfortunately, the dealership conduct could not be more the opposite.... We found an Expedition posted online. We went to the dealership and test drove it. Price posted online was also posted on the windshield. Dealership sent invoice to our bank and set an appointment for us to return to complete purchase of the vehicle. Upon our arrival the vehicle had not been detailed and was not ready for pick up. The sales manager, Bobby, finally came to us and told us that he would not honor that pricing and tried to increase the price more than $7,000.00. This is no typing error. That is in fact seven thousand dollars. What business that promotes themselves as always following basic principles of, “honesty, valuing relationships, earning and keeping the trust of our customers, treating people like you’d want to be treated and being easy to do business with”, conducts business in this manner? At no point in time did anyone ever contact us to say that there was any issue or any mistake. We do not conduct business in this manner and do not do business with anyone who does not have the common decency to honor an agreement.
Joe Cooper Ford charged me $5000 for an extended warranty on a used vehicle purchase, an amount that it turns out is in violation of consumer protection... laws. When I brought this before their attention, I was told they didn’t care since I’d agreed to the purchase, despite the fact that they illegally overcharged me. Joe Cooper also made sure to sell my trade-in vehicle ASAP so that I couldn’t get it back after I take them to court, which I most assuredly will. Don’t go to Joe Cooper Ford Lincoln unless you want to get shafted by big business
I purchased a used 07 ford mustang from them. Asked them about a couple of issues and they said they were fine. Even pulled the repair sheet from when... they did their trade in bumper to bumper check. Got it home and drove it 700 miles and it ended up in the shop bc of an issue we asked about at purchase. Ended up costing over $700 to fix it. Buyer by aware. They aren't as truthful as they claim to be.
We were visiting family in OK and decided to drop by Joe Cooper Ford/Lincoln dealership in Edmond to browse the used cars on their lot. Malachi greeted... us within a few minutes and he was he was very professional and friendly. We did find a car we liked but did not purchase it until we returned to Arkansas to do some research. We found that we could not beat the price anywhere including the Internet. So we called Malachi to tell him we wanted the car. We drove back (6 hours) to buy this car. The main reason was the royal treatment we received from this dealership. A few months later we were back in town to visit and stopped by Joe Cooper's to inquire about a manufacture recall on the car we purchased. The service department got our car in right then, took care of the repair, and washed and vacuumed our car within an hour. We did not request the wash and vacuum, that is just part of their great customer service. We can not say enough good things about this dealership. Someone was continually asking us if they could get us a beverage. The absolute best car buying experience ever!
Shopped around for a truck and got a good price from another dealership, then wanted to see if they could beat or match the price since they were closer... to home. The salesperson, Erin, was very rude when she said they could not match the price. And before this I went in for a test drive and they didn’t have the vehicle I inquired about and set up the appointment for and had to wait for 30 minutes for them to bring a similar truck. Overall a terrible experience with the salesperson and the customer service.
We had no problems with the purchase of our MKX. Malachi was very professional. Paperwork took a long time, but we are very happy with the car. When... our salesman was busy, another guy (Kim) helped out. That's teamwork!
I had a great experience here! The salespeople seemed honest and gave me exactly what I wanted in the car and the price!! I will definitely be doing business... with them in the future! Thanks!
Drove 45 minutes to look at a vehicle I had been looking at on their internet. Had even emailed back and forth with Jeff, a salesperson, that said come... in anytime he would have it ready. I spent an hour sitting in their showroom waiting for them to find the SUV. Never found the one I was looking at, had one other at the same price but different color, but for some reason the keys wouldn't work. Showed them another listing from their website and they had moved it to the loaner program and was not on the lot. Very poor advertising on their part. I won't go back.
It was a pleasure, and my salesman, Isreal was very patient, and understanding, i love that they stood behind the advertised price, and was completely... upfront about everything , we traveled about an hour and a half, and I hope to do future business with Joe Cooper, I highly recommend this dealership!