Reviews
Anderson Ramirez was awesome at helping me find the vehicle I truly wanted. Thank you so much. I love my new vehicle!
Anderson Ramirez was awesome at helping me find the vehicle I truly wanted. Thank you so much. I love my new vehicle!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your new ride, Stacy! We're happy Anderson could help you find it. Thank you for choosing Honolulu Ford! Reach out if you ever need anything in the future.
Not sure what happened to Honolulu but this last service was horrible they never called back and hade to talk with the manager and he wasn’t even trying to act sorry. No correction , just get me to stop bugging them about getting my truck fixed Ford should step and babysit this dealership and service center to make sure that’s how they want there company represented . I have 3 Fords the Lighting (80k) Bronco (56k) and Mach E( 75k) and I still got this treatment.
Not sure what happened to Honolulu but this last service was horrible they never called back and hade to talk with the manager and he wasn’t even trying to act sorry. No correction , just get me to stop bugging them about getting my truck fixed Ford should step and babysit this dealership and service center to make sure that’s how they want there company represented . I have 3 Fords the Lighting (80k) Bronco (56k) and Mach E( 75k) and I still got this treatment.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact Francis Christopher Jackson at 808-532-1777 so we can make your experience a positive one.
No hidden cost everything was straight forward. What you see is what you pay , not like the other dealership where they add on other service thing that you don’t ask for which amounted to be $4,000 extra.
No hidden cost everything was straight forward. What you see is what you pay , not like the other dealership where they add on other service thing that you don’t ask for which amounted to be $4,000 extra.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We're glad you appreciated the straightforward approach at Honolulu Ford and that our team provided a clear and easy car buying process. We appreciate your business and look forward to assisting you again in the future.
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.
Jason Heaps did a great job helping us get our new company ford Maverick. Great service all around.
Jason Heaps did a great job helping us get our new company ford Maverick. Great service all around.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Archana, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
They sold me a broken car. Turbo was wasn’t working. Cost me $6500 to fix after one week delivery.
They sold me a broken car. Turbo was wasn’t working. Cost me $6500 to fix after one week delivery.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, thank you for taking the time to leave us feedback about your experience with us. Please contact Kelly Rivera at 808-687-7987 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Hello, I regret to hear about any issues with your recent purchase. If you're open to discussing this in more detail, I'd appreciate the opportunity to learn more. Thank you. Joseph Dillon - General Sales Manager - 908 278 4888
I am extremely disappointed with the level of customer service I have received regarding my recent vehicle purchase. After purchasing my new vehicle, I contacted the dealership because I needed assistance obtaining the proper documentation so I could register my vehicle for base access. Unfortunately, instead of receiving help, I was treated very disrespectfully by a representative named Lindsay. As a customer, I was simply asking for assistance with documents related to my new vehicle, and I did not appreciate the way I was spoken to. The following day, I contacted the dealership again and spoke with a manager. He acknowledged my concerns and assured me that he would email me the necessary documents. I waited the entire day, but I never received anything. As a result, I am still unable to obtain the correct documentation needed for base access. As a customer who made a significant purchase from your dealership, I expected better communication, professionalism, and follow-through. Instead, I have experienced poor customer service, broken promises, and unnecessary frustration while simply trying to obtain documents that should have been provided. At this point, I feel ignored and disrespected. I respectfully request that someone from dealership leadership contact me promptly, provide the correct documents, and address the customer service concerns I experienced. I hope this matter can be resolved quickly so I can finally enjoy my new vehicle without continuing to deal with these unnecessary issues.
I am extremely disappointed with the level of customer service I have received regarding my recent vehicle purchase. After purchasing my new vehicle, I contacted the dealership because I needed assistance obtaining the proper documentation so I could register my vehicle for base access. Unfortunately, instead of receiving help, I was treated very disrespectfully by a representative named Lindsay. As a customer, I was simply asking for assistance with documents related to my new vehicle, and I did not appreciate the way I was spoken to. The following day, I contacted the dealership again and spoke with a manager. He acknowledged my concerns and assured me that he would email me the necessary documents. I waited the entire day, but I never received anything. As a result, I am still unable to obtain the correct documentation needed for base access. As a customer who made a significant purchase from your dealership, I expected better communication, professionalism, and follow-through. Instead, I have experienced poor customer service, broken promises, and unnecessary frustration while simply trying to obtain documents that should have been provided. At this point, I feel ignored and disrespected. I respectfully request that someone from dealership leadership contact me promptly, provide the correct documents, and address the customer service concerns I experienced. I hope this matter can be resolved quickly so I can finally enjoy my new vehicle without continuing to deal with these unnecessary issues.
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- 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, I'm sorry to hear about the communication breakdown and understand how frustrating it must be to still be waiting for the documentation you need. I'd like to work towards getting this matter resolved as promptly as possible. Please reach out to me at your convenience so I can assist you. I've included my contact below. Best, Joseph Dillon - General Sales Manager - 908 278 4888
Suspension and brakes makes noises and it was not making those noises before I bought it , but two days later after I bought it and it stayed making those noises and then I got a service from them and nothing has changed so ya… They were super nice people! just wish it got fixed
Suspension and brakes makes noises and it was not making those noises before I bought it , but two days later after I bought it and it stayed making those noises and then I got a service from them and nothing has changed so ya… They were super nice people! just wish it got fixed
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi John, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
We had a great experience getting my husband set up with this car! Mingo was awesome definitely gave us a great experience from the moment we walked up to the front door he greeted us outside and showed us a great deal and even helped educate us on some military benefits! I highly recommend anyone looking for good conversation and planning speak with him.
We had a great experience getting my husband set up with this car! Mingo was awesome definitely gave us a great experience from the moment we walked up to the front door he greeted us outside and showed us a great deal and even helped educate us on some military benefits! I highly recommend anyone looking for good conversation and planning speak with him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It's awesome to hear Mingo made your experience at Honolulu Ford so memorable and informative. Thanks for the endorsement and for choosing us! Enjoy the new ride!
Mr Issac, very much held positive insights about FORD. Funny charismatic thoughtful kind humorous well thought thru my process into a new Ford bronco 2026.
Mr Issac, very much held positive insights about FORD. Funny charismatic thoughtful kind humorous well thought thru my process into a new Ford bronco 2026.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.
Super awesome crew here. Good vibes and they took the time to answer all my questions and exceed my expectations
Super awesome crew here. Good vibes and they took the time to answer all my questions and exceed my expectations
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We're thrilled to hear that our team exceeded expectations! Your feedback means the world to us, and we're here when you need us next. Thank you for choosing Honolulu Ford!