Reviews
Suspension and brakes makes noises and it was not making those noises before I bought it , but two days later after I bought it and it stayed making those noises and then I got a service from them and nothing has changed so ya… They were super nice people! just wish it got fixed
Suspension and brakes makes noises and it was not making those noises before I bought it , but two days later after I bought it and it stayed making those noises and then I got a service from them and nothing has changed so ya… They were super nice people! just wish it got fixed
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We had a great experience getting my husband set up with this car! Mingo was awesome definitely gave us a great experience from the moment we walked up to the front door he greeted us outside and showed us a great deal and even helped educate us on some military benefits! I highly recommend anyone looking for good conversation and planning speak with him.
We had a great experience getting my husband set up with this car! Mingo was awesome definitely gave us a great experience from the moment we walked up to the front door he greeted us outside and showed us a great deal and even helped educate us on some military benefits! I highly recommend anyone looking for good conversation and planning speak with him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It's awesome to hear Mingo made your experience at Honolulu Ford so memorable and informative. Thanks for the endorsement and for choosing us! Enjoy the new ride!
Mr Issac, very much held positive insights about FORD. Funny charismatic thoughtful kind humorous well thought thru my process into a new Ford bronco 2026.
Mr Issac, very much held positive insights about FORD. Funny charismatic thoughtful kind humorous well thought thru my process into a new Ford bronco 2026.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.
Super awesome crew here. Good vibes and they took the time to answer all my questions and exceed my expectations
Super awesome crew here. Good vibes and they took the time to answer all my questions and exceed my expectations
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We're thrilled to hear that our team exceeded expectations! Your feedback means the world to us, and we're here when you need us next. Thank you for choosing Honolulu Ford!
Before i get tje Bronco from tje dealer i notice a lot of dents. I told them im not gonna get the car until they will fix it. And, give me back my key. Butbthey don't wan them ti bring back my key they promise that tbey will fix tje dents by Sunday tje 9th Beacause i got the cae friday but untill now still waiting fir tje car.
Before i get tje Bronco from tje dealer i notice a lot of dents. I told them im not gonna get the car until they will fix it. And, give me back my key. Butbthey don't wan them ti bring back my key they promise that tbey will fix tje dents by Sunday tje 9th Beacause i got the cae friday but untill now still waiting fir tje car.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Adum, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Please reach out to Kelly Rivera at 808-687-7987 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Always try to get an appointment at the time and date requested. Shanisha has always provided accurate estimates on the finished time for the repair and notified me the progress.
Always try to get an appointment at the time and date requested. Shanisha has always provided accurate estimates on the finished time for the repair and notified me the progress.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Dennis, thank you for choosing Honolulu Ford and for sharing your experience with Shanisha. We look forward to serving you again!
Hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
We recently purchased a used 2017 Toyota Tundra from Honolulu Ford and unfortunately had a very DISAPPOINTING experience. We paid above Kelley Blue Book value believing we were purchasing a vehicle that had been properly inspected and honestly represented by the dealership. After bringing the truck home, we discovered significant roof damage that had never been disclosed during the sales process. The damage includes multiple dents, scrapes, and deformation across the roof panel. Once we noticed the damage, we contacted the dealership immediately. Rather than working with us toward a reasonable resolution, we were told the vehicle was sold “as is,” and they claimed the damage was not present at delivery. We absolutely did not cause this damage after leaving the lot. Based on the extent and visibility of the damage, it appears the condition existed prior to delivery. We requested proof of the truck’s condition at the time of sale, including photos or inspection documentation, but none has been provided to us. The most disappointing part has been the dealership’s refusal to take accountability or even attempt a compromise solution. Buying a used vehicle already requires trust, and this experience has seriously damaged our confidence in this dealership. Our recommendation: shop at ANOTHER dealership. At minimum, thoroughly inspect every inch of any used vehicle — including the roof and hard-to-see areas — before signing paperwork or driving off the lot.
We recently purchased a used 2017 Toyota Tundra from Honolulu Ford and unfortunately had a very DISAPPOINTING experience. We paid above Kelley Blue Book value believing we were purchasing a vehicle that had been properly inspected and honestly represented by the dealership. After bringing the truck home, we discovered significant roof damage that had never been disclosed during the sales process. The damage includes multiple dents, scrapes, and deformation across the roof panel. Once we noticed the damage, we contacted the dealership immediately. Rather than working with us toward a reasonable resolution, we were told the vehicle was sold “as is,” and they claimed the damage was not present at delivery. We absolutely did not cause this damage after leaving the lot. Based on the extent and visibility of the damage, it appears the condition existed prior to delivery. We requested proof of the truck’s condition at the time of sale, including photos or inspection documentation, but none has been provided to us. The most disappointing part has been the dealership’s refusal to take accountability or even attempt a compromise solution. Buying a used vehicle already requires trust, and this experience has seriously damaged our confidence in this dealership. Our recommendation: shop at ANOTHER dealership. At minimum, thoroughly inspect every inch of any used vehicle — including the roof and hard-to-see areas — before signing paperwork or driving off the lot.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience regarding the condition of the vehicle and the concerns discovered after purchase. We understand your frustration with the situation and the follow-up afterward. We’d like to review the details of your purchase and the concerns you raised regarding the vehicle condition further. Please feel free to reach out directly. Joseph Dillon - General Sales Manager - 908 278 4888
I Had An Awesome Experience At Honolulu Ford. I Got The Vehicle I Was Looking For. Thank You!
I Had An Awesome Experience At Honolulu Ford. I Got The Vehicle I Was Looking For. Thank You!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jerry, congratulations on your new ride! We're thrilled to hear you enjoyed an amazing visit here at Honolulu Ford. Thank you for choosing us. We truly value your business and hope to serve you again with any future needs. Safe travels ahead!
Ford took good care of my truck The only issue I had was my extended warranty with Wynn’s Premier , that warranty was terrible to work with
Ford took good care of my truck The only issue I had was my extended warranty with Wynn’s Premier , that warranty was terrible to work with
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We are happy to hear our team was so helpful, but we apologize for any trouble with the warranty. We will be sure to share this information with the team. Please reach out if we can be of assistance in the future. Take care, Honolulu Ford.
Seth is Da Man !! Completely satisfied with his thorough work from beginning to end. Knew exactly what I needed and made it happen 🤙🏾
Seth is Da Man !! Completely satisfied with his thorough work from beginning to end. Knew exactly what I needed and made it happen 🤙🏾
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We love hearing this! It's fantastic to know Seth made your experience seamless from start to finish. We'll pass along your kind words to him. Thank you for choosing Honolulu Ford!