Reviews
I was helped by Cage Higuchi. He was very helpful and nice. He showed me the two cars I was interested in. I ended up picking a 2020 Ford Fusion. The dashboard had some writing on it but the service department was able to scrub it out! Nice job! I give Cage 5 stars and the Service Department 5 stars too!!
I was helped by Cage Higuchi. He was very helpful and nice. He showed me the two cars I was interested in. I ended up picking a 2020 Ford Fusion. The dashboard had some writing on it but the service department was able to scrub it out! Nice job! I give Cage 5 stars and the Service Department 5 stars too!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We love hearing from our happy customers! It's fantastic to hear that Cage and our service team went the extra mile to make your experience top-notch. Congratulations on your 2020 Ford Fusion, and we hope to welcome you back to Honolulu Ford down the road!
Corey, my service advisor was great. He was courteous and patient with all my concerns and questions. He kept me informed of my repairs to my Ford Excape.
Corey, my service advisor was great. He was courteous and patient with all my concerns and questions. He kept me informed of my repairs to my Ford Excape.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Was sold in a condition that was not acceptable. And the person who sold the car did not bother to make sure that everything was OK with it. The gas tank was missing and he didn’t say a word about it. And the assistant manager was a jerk to deal with and didn’t even offer me the protection package for the automobile. He just said oh you don’t need it. He doesn’t need to make decision decisions like that. Those are mine to make.
Was sold in a condition that was not acceptable. And the person who sold the car did not bother to make sure that everything was OK with it. The gas tank was missing and he didn’t say a word about it. And the assistant manager was a jerk to deal with and didn’t even offer me the protection package for the automobile. He just said oh you don’t need it. He doesn’t need to make decision decisions like that. Those are mine to make.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. Please reach out to us at 808-687-7987 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. Kelly Rivera 808-687-7987
There’s really nothing to respond to. This was terrible salesmanship and the assistant manager was a complete idiot. He said oh you don’t need to buy any warranty or anything like that. Didn’t explain it nothing just said I don’t need it. He shouldn’t be making decision on my behalf he’s a real punk.
Terrible dealer service from the sales staff and sales manager. Never answer calls avoid giving me proper answers giving me the runaround. I will never visit this dealership again nor will I recommend this dealership to friends and family and also I will give a poor yelp rating.
Terrible dealer service from the sales staff and sales manager. Never answer calls avoid giving me proper answers giving me the runaround. I will never visit this dealership again nor will I recommend this dealership to friends and family and also I will give a poor yelp rating.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Max, I'm really sorry to hear about your negative experience with us. It's disappointing to know that we fell short in providing the level of service and communication that we strive for with every customer. I want to assure you that we take feedback like this seriously and would appreciate the opportunity to learn more about what happened so that we can address any issues properly. If you're open to it, please feel free to give me a call at any time and I'd be happy to discuss this further with you. Thanks for sharing your thoughts - we appreciate it. Joseph Dillon - General Sales Manager - 908 278 4888
Customer service is excellent with timely and responsive communication on transaction and providing supportive services.
Customer service is excellent with timely and responsive communication on transaction and providing supportive services.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re so happy you’re pleased with our service and communication! Thank you from all of us at Honolulu Ford!
Always receive great service, exceeding my expectations. My favorite advisor is: Shanisha☺️- I have been to all the Ford dealerships on island, by far best service is here. Five stars
Always receive great service, exceeding my expectations. My favorite advisor is: Shanisha☺️- I have been to all the Ford dealerships on island, by far best service is here. Five stars
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the five stars and shout-out to Shanisha! We are so grateful for your business and look forward to seeing you again at Honolulu Ford!
Although I generally find shopping for cars a stressful experience, I was pleasantly surprised with Honolulu Ford. Seth McKinney and team were very helpful and professional. They made the process as easy as possible and followed through on their commitments. It helped that I had done my research and knew what I wanted walking in the door.
Although I generally find shopping for cars a stressful experience, I was pleasantly surprised with Honolulu Ford. Seth McKinney and team were very helpful and professional. They made the process as easy as possible and followed through on their commitments. It helped that I had done my research and knew what I wanted walking in the door.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your five-star review of Honolulu Ford! We're encouraged to hear Seth McKinney and the team were helpful and professional, making what can often be a stressful car-buying experience as easy as possible while following through on their commitments. Congratulations on your vehicle, and we look forward to welcoming you back in the future!
This is the second time I’ve gotten a service done that wasn’t fully complete!! I paid for their package the works and it include oil change ,tire rotation, inspection and fluid top off. I drive away and my low blinker fluid alarm comes on my dash! Now I’m worried that they didn’t actually do the full service I paid for!
This is the second time I’ve gotten a service done that wasn’t fully complete!! I paid for their package the works and it include oil change ,tire rotation, inspection and fluid top off. I drive away and my low blinker fluid alarm comes on my dash! Now I’m worried that they didn’t actually do the full service I paid for!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Thank you for bringing this to our attention. We understand your concern, especially after seeing a low fluid warning following your visit. Our goal is to provide thorough and accurate service on every vehicle, and I would greatly appreciate the opportunity to discuss this further. At your convenience, please reach out to me using the contact information below. Josh McGurn - Service Manager - 307-261-3722
Anderson Ramirez was awesome at helping me find the vehicle I truly wanted. Thank you so much. I love my new vehicle!
Anderson Ramirez was awesome at helping me find the vehicle I truly wanted. Thank you so much. I love my new vehicle!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your new ride, Stacy! We're happy Anderson could help you find it. Thank you for choosing Honolulu Ford! Reach out if you ever need anything in the future.
Hi, thank you for choosing our dealership and for your kind words about Anderson! We're thrilled to hear that he helped you find your perfect vehicle. Enjoy your new ride!
Not sure what happened to Honolulu but this last service was horrible they never called back and hade to talk with the manager and he wasn’t even trying to act sorry. No correction , just get me to stop bugging them about getting my truck fixed Ford should step and babysit this dealership and service center to make sure that’s how they want there company represented . I have 3 Fords the Lighting (80k) Bronco (56k) and Mach E( 75k) and I still got this treatment.
Not sure what happened to Honolulu but this last service was horrible they never called back and hade to talk with the manager and he wasn’t even trying to act sorry. No correction , just get me to stop bugging them about getting my truck fixed Ford should step and babysit this dealership and service center to make sure that’s how they want there company represented . I have 3 Fords the Lighting (80k) Bronco (56k) and Mach E( 75k) and I still got this treatment.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact Francis Christopher Jackson at 808-532-1777 so we can make your experience a positive one.