Honolulu Ford

Thomas Kondo patiently worked with me over emails to find me the best deal over a course of a month. We expeditiously got the deal done before I went to... the dealership where I took a test drive, signed papers and drove off with my new leased car.

Theresa Paperd restored my belief that there are service representatives who will take care of you and yours needs re the service of your vehicle. DOS:... 6/12/20 Date completed: 6/29/20 (a little over 2 weeks). Problems: horn, camera, oil leak, coolant leak, etc. Although it took longer than I expected, Theresa immediately accomodated me with a loaner (this shocked me because I was told that I would NOT be able to have a loaner; there was a wait list for a loaner). Theresa provided excellent service and kept me informed re the status of my car. I asked about my Fords Reward and she notified me of the dollar value of my reward points. She informed me that my lug nuts were swollen, but I could purchase the lug nuts at O'Reillys or Napa and contact her to have it replaced. Overall, Theresa provided excellent, professional, courteous, informative (status updates, suggestions re lug nuts, etc.). Last time I took my car in because the camera was not working properly ("prompting me to see the dealership), Mya said nothing was wrong with the camera. Theresa confirmed there was something wrong with the camera and ordered a new one. I haven't had good service like this since Chad and Eslinger left Ford. Today is the first full day I will be using my car again. I am confident that if any repairs are faulty or I need to bring in my car for any problem, I will not hesitate to call Theresa re any concerns. Employees like Theresa and Edith are priceless and should be compensated with a little extra something for making the customers feel like they are IMPORTANT. Thank you, Theresa and Edith Kahele (shuttle) for your kind, courteous, informative, and excellent service to me. Exceptionally outstanding job to you BOTH.

I did not feel any pressure at any time to make a decision. That made me feel a lot more at ease.

The service staff was very attentive to helping me. The courtesy shuttle driver was also very cordial and the shuttle was very convenient.

Mya the Service Advisor was excellent. Nice, thoughtful, capable, communicated well, coordinated well, etc. The Service Techs did a good job too, figuring... out what needed to be done, and getting work done in a timely manner. The shuttle was helpful, and the two drivers were great. Lobby nice, thanks for the beverages. Parts/Randall was nice/helpful too. The IT systems that support Service and Parts seems to have gotten better over the past few years, which makes things work better for customers too, thank you!

It was quick in and out. The salesman Thomas K. and Isaac M. we’re so patient and understanding of my situation and what vehicle I was looking for. I appreciate... the customer service during the finance part as well.

Keep me informed wile I wanted for my car . Service advisor was available if I had questions .. great clean place

I received friendly service by both our salesperson And our financial person. Both where very helpful and ready to answer questions.

The salesman was very straight forward and professional. Easy to work with. They took really good care of me and my family.

Akira was incredibly efficent and as he had promised on the phone, everything was ready to go when we arrived at the dealership. It was the smoothest car... transaction ever and I've had many in the past. He has the perfect personality to be a car salesman and he did a thorough job with walking us through all the features and the fordpass app. He genuinely cared that we like the car and it's refreshing to see such dedicated car salesmen. As a result, I give Honolulu Ford 10/10 and have already recommended you guys to be the best Ford dealership on the island . Mahalo.