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Napleton Chevrolet Columbus

4.3
(84 reviews)
Visit Napleton Chevrolet Columbus
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 5:30pm
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Sales Service
Monday 8:30am–7:00pm 7:00am–5:30pm
Tuesday 8:30am–6:00pm 7:00am–5:30pm
Wednesday 8:30am–6:00pm 7:00am–5:30pm
Thursday 8:30am–7:00pm 7:00am–5:30pm
Friday 8:30am–6:00pm 7:00am–5:30pm
Saturday 8:30am–4:00pm Closed
Sunday Closed Closed
New (920) 350-4467 (920) 350-4467
Used (920) 350-3605 (920) 350-3605
Service (920) 350-4441 (920) 350-4441

Inventory

See all 70 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since June 2024.
We're pleased to welcome you to the Napleton Auto Group. Our family has been selling and servicing vehicles since 1931. Today there are more than 60 Napleton Auto Group dealerships in four states providing thousands of customers with unmatched service and an unbeatable price.

Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
Napleton opened in 1931 with the simple philosophy of "Common Courtesy"

Service center

Phone number (920) 350-4441

Service hours

Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
Closed
Sunday
Closed

Reviews

4.3
(84 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Love the home town feel of this dealership.

Love the home town feel of this dealership. No pressure sales tactics. Helpful in showing 2 options to me. Fast, efficient. Great team.

5.0

Love the home town feel of this dealership.

Love the home town feel of this dealership. No pressure sales tactics. Helpful in showing 2 options to me. Fast, efficient. Great team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

I purchased a used Chevy Traverse from Napleton.

I purchased a used Chevy Traverse from Napleton. They made finding the right vehicle for me such an easy process. I will definitely be back for future purchases!

5.0

I purchased a used Chevy Traverse from Napleton.

I purchased a used Chevy Traverse from Napleton. They made finding the right vehicle for me such an easy process. I will definitely be back for future purchases!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Great little dealership.

Great little dealership. No heavy sales pressure. Just helpful people answering my questions and finding what I want. Great people to work with.

5.0

Great little dealership.

Great little dealership. No heavy sales pressure. Just helpful people answering my questions and finding what I want. Great people to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Fast and friendly service.

Fast and friendly service. Great knowledge and very helpful with my vehicle. They even washed my car after work was done.

5.0

Fast and friendly service.

Fast and friendly service. Great knowledge and very helpful with my vehicle. They even washed my car after work was done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Best pricing around!

Best pricing around! Real warranty and service contracts that give me peace of mind. Great small town atmosphere.

5.0

Best pricing around!

Best pricing around! Real warranty and service contracts that give me peace of mind. Great small town atmosphere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Great store with a hometown feel.

Great store with a hometown feel. Sales team was great finding the right truck for me. Paperwork was smooth and easy.

5.0

Great store with a hometown feel.

Great store with a hometown feel. Sales team was great finding the right truck for me. Paperwork was smooth and easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Awesome store, great staff, very clean facilities, huge

Awesome store, great staff, very clean facilities, huge selection. Didn't buy, but would reccomend them to anyone! They did a great job, just didn't have the car I wanted. But, we do bring our Malibu here for service & the Service team does an excellent job!

5.0

Awesome store, great staff, very clean facilities, huge

Awesome store, great staff, very clean facilities, huge selection. Didn't buy, but would reccomend them to anyone! They did a great job, just didn't have the car I wanted. But, we do bring our Malibu here for service & the Service team does an excellent job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

2024 Chevrolet Silverodo LTZ 2500

Very helpful finding a truck for mastitis with the trade in and the price Would recommend this dealership to my friends

5.0

2024 Chevrolet Silverodo LTZ 2500

Very helpful finding a truck for mastitis with the trade in and the price Would recommend this dealership to my friends

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, thank you for your kind words! We're happy we could help. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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1.0

GM has dealers doing petty theft and engine tune s

Does not rwturn xalls. Sabatage. Claims old car friendly but disavkes and removes idle tuning adjustments even after hands off instructions. To be fair ALL general motirs Dealerships are doing this as part of safety pre-work order. So dont bother having isdues with service department. Don Johnson is name of the GHosting manager that enforces/ no return call. GM want is usual twice the money than JEGGS engines I say. BUYER BEWARE!!!

1.0

GM has dealers doing petty theft and engine tune s

Does not rwturn xalls. Sabatage. Claims old car friendly but disavkes and removes idle tuning adjustments even after hands off instructions. To be fair ALL general motirs Dealerships are doing this as part of safety pre-work order. So dont bother having isdues with service department. Don Johnson is name of the GHosting manager that enforces/ no return call. GM want is usual twice the money than JEGGS engines I say. BUYER BEWARE!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

DEALERSHIP COMMITTED FRAUD AND HAD TO BUY BACK CAR

Byers Beware!! DEALERSHIP COMMITED FRAUD AND IT WAS ILLEGAL AND THEY HAD TO BUY-BACK THIS CAR FROM ME! Bought a vehicle and drove it for 1 day only. Woke up to a huge amount of oil on my garage floor. Took it back to dealership and they hoisted it up in the air. OMG, there was no underbody shield under the vehicle which covers/protects the engine from mud etc... And because there was no underbody shield under the vehicle, the seal that covers the oil was broke. Oil was pouring out. After the service manager LELAND treated me so poorly and was condescending and tried to be superior by patronizing me, I had a meeting with the General Manager and the Owner of Napleton Ford. All they kept saying is, we're not going to help you out. The Owner said to me, this is how we make our money!! Then he smiled! Both the General Manager and Owner knew I was right. But they won't buy the vehicle back. It's almost $1000 to fix the problem and they wont pay. They know if they admit to their wrong doing and help me out, then they're going to lose business. So I drove the car once. Now it sits at the dealership with no oil in it. I owe $25,000 on the car, which is a $400 a month car payment. The Owner and General Manager are evil. I don't ever want anyone to go through what they're putting me through. It's almost Christmas and I told them that. They smiled and went home to their families, while I left in tears with no car because it's not drivable and a huge car payment and loan. Good news is, I did videotape our conversation and it's being sent to the Attorney's General Office, Consumer Reports, Federal Trade Commission, BBB and a whole bunch of places. UPDATE********DEALERSHIP HAD TO BUY-BACK MY VEHICLE AFTER IT WAS FOUND BY DEPARTMENT OF TRANSPORTATION THAT THE DEALERSHIP SOLD ME A FRAUD VEHICLE. IN THE PAPERWORK I BOUGHT THE CAR WITH IT STATING THE LAST PERSON THAT PURCHASED IT USED IT FOR PERSONAL USE. COME TO FIND OUT THIS CAR WAS A RENTAL CAR. THEY LIED ON PAPER. WILL ATTACH PICTURES. LELAND IS THE SERVICE MANAGER AND HE VERBALLY ATTACKED ME. THEN I SAT DOWN WITH VINCE RUxxxxI THE GENERAL MANAGER AND DANIEL RANDOLPH THE PRESIDENT/GENERAL MANAGER. THEY VERBALLY ATTACKED ME WHEN I TOLD THEM THEY WERE COMMITTING FRAUD. THEY LAUGHED AT ME AND SAID GO AHEAD AND INVESTIGATE US, NOBODY WILL BELIEVE YOU. WELL IT TOOK LESS THAN 8 HOURS FOR ME TO CONTACT DEPARTMENT OF TRANSPORTATION AND THEM TO CONTACT ME SAYING THE DEALERSHIP DID SOMETHING ILLEGAL AND THAT WAS FRAUD WHEN SELLING ME THIS CAR. IT'S ON PAPER THEY LIED, AND HAD TO BUY THE VEHICLE BACK FROM ME. PLEASE STAY AWAY. THE DEALERSHIP WAS COUNTRYSIDE FORD BUT DAYS LATER WAS BOUTGHT BY NAPLETON FORD. REGARDLESS, SAME PEOPLE JUST A DIFFERENT NAME! ALSO, I NEVER RECEIVED THE WISCONSIN BUYER'S GUIDE. I SIGNED THE PAPERS AND PURCHASED THE VEHICLE ON 11/9/22. I FOUND OUT ONCE I RECEIVED THE WISCONSIN BUYERS GUIDE FROM DEPARTMENT OF TRANSPORTATION THERES A DATE NEXT TO MY NAME THAT I DID NOT WRITE. IT'S DATED FOR THE NEXT DAY. THIS PROVES I NEVER RECEIVED THE WISCONSIN BUYERS GUIDE BECAUSE I PURCHASED THE VEHICLE AND SIGNED ALL PAPERWORK ON 11/9/22. THE NEXT DAY SOMEONE PUT A DATE OF 11/10/22 NEXT TO MY NAME AND I NEVER RECEIVED THIS. THEY PURPOSELY DID NOT SEND ME WITH A COPY OF THE WISCONSIN BUYERS GUIDE BECAUSE THAT IS WHERE THE FRAUD IS. AS FOR THE OIL ISSUE THAT I KNEW WAS NOT MY FAULT. I 100 PERCENT BELIEVE THEY KNEW ABOUT THIS ISSUE PRIOR TO ME PURCHASING THE VEHICLE BECAUSE THE INSPECTION PAPER THE DEALERSHIP SIGNED PRIOR TO ME PURCHASING THE VEHICLE SAID THE DEALERSHIP FIXED THE RIGHT REAR TAIL LIGHT BECAUSE IT WAS FULL OF WATER. THE DEALERSHIP SOLD ME A VEHICLE THAT WAS PREVIOUSLY A RENTAL CAR AND SEEMS SOMEONE WENT MUDDING WITH THIS CAR PRIOR TO ME PURCHASING IT

1.0

DEALERSHIP COMMITTED FRAUD AND HAD TO BUY BACK CAR

Byers Beware!! DEALERSHIP COMMITED FRAUD AND IT WAS ILLEGAL AND THEY HAD TO BUY-BACK THIS CAR FROM ME! Bought a vehicle and drove it for 1 day only. Woke up to a huge amount of oil on my garage floor. Took it back to dealership and they hoisted it up in the air. OMG, there was no underbody shield under the vehicle which covers/protects the engine from mud etc... And because there was no underbody shield under the vehicle, the seal that covers the oil was broke. Oil was pouring out. After the service manager LELAND treated me so poorly and was condescending and tried to be superior by patronizing me, I had a meeting with the General Manager and the Owner of Napleton Ford. All they kept saying is, we're not going to help you out. The Owner said to me, this is how we make our money!! Then he smiled! Both the General Manager and Owner knew I was right. But they won't buy the vehicle back. It's almost $1000 to fix the problem and they wont pay. They know if they admit to their wrong doing and help me out, then they're going to lose business. So I drove the car once. Now it sits at the dealership with no oil in it. I owe $25,000 on the car, which is a $400 a month car payment. The Owner and General Manager are evil. I don't ever want anyone to go through what they're putting me through. It's almost Christmas and I told them that. They smiled and went home to their families, while I left in tears with no car because it's not drivable and a huge car payment and loan. Good news is, I did videotape our conversation and it's being sent to the Attorney's General Office, Consumer Reports, Federal Trade Commission, BBB and a whole bunch of places. UPDATE********DEALERSHIP HAD TO BUY-BACK MY VEHICLE AFTER IT WAS FOUND BY DEPARTMENT OF TRANSPORTATION THAT THE DEALERSHIP SOLD ME A FRAUD VEHICLE. IN THE PAPERWORK I BOUGHT THE CAR WITH IT STATING THE LAST PERSON THAT PURCHASED IT USED IT FOR PERSONAL USE. COME TO FIND OUT THIS CAR WAS A RENTAL CAR. THEY LIED ON PAPER. WILL ATTACH PICTURES. LELAND IS THE SERVICE MANAGER AND HE VERBALLY ATTACKED ME. THEN I SAT DOWN WITH VINCE RUxxxxI THE GENERAL MANAGER AND DANIEL RANDOLPH THE PRESIDENT/GENERAL MANAGER. THEY VERBALLY ATTACKED ME WHEN I TOLD THEM THEY WERE COMMITTING FRAUD. THEY LAUGHED AT ME AND SAID GO AHEAD AND INVESTIGATE US, NOBODY WILL BELIEVE YOU. WELL IT TOOK LESS THAN 8 HOURS FOR ME TO CONTACT DEPARTMENT OF TRANSPORTATION AND THEM TO CONTACT ME SAYING THE DEALERSHIP DID SOMETHING ILLEGAL AND THAT WAS FRAUD WHEN SELLING ME THIS CAR. IT'S ON PAPER THEY LIED, AND HAD TO BUY THE VEHICLE BACK FROM ME. PLEASE STAY AWAY. THE DEALERSHIP WAS COUNTRYSIDE FORD BUT DAYS LATER WAS BOUTGHT BY NAPLETON FORD. REGARDLESS, SAME PEOPLE JUST A DIFFERENT NAME! ALSO, I NEVER RECEIVED THE WISCONSIN BUYER'S GUIDE. I SIGNED THE PAPERS AND PURCHASED THE VEHICLE ON 11/9/22. I FOUND OUT ONCE I RECEIVED THE WISCONSIN BUYERS GUIDE FROM DEPARTMENT OF TRANSPORTATION THERES A DATE NEXT TO MY NAME THAT I DID NOT WRITE. IT'S DATED FOR THE NEXT DAY. THIS PROVES I NEVER RECEIVED THE WISCONSIN BUYERS GUIDE BECAUSE I PURCHASED THE VEHICLE AND SIGNED ALL PAPERWORK ON 11/9/22. THE NEXT DAY SOMEONE PUT A DATE OF 11/10/22 NEXT TO MY NAME AND I NEVER RECEIVED THIS. THEY PURPOSELY DID NOT SEND ME WITH A COPY OF THE WISCONSIN BUYERS GUIDE BECAUSE THAT IS WHERE THE FRAUD IS. AS FOR THE OIL ISSUE THAT I KNEW WAS NOT MY FAULT. I 100 PERCENT BELIEVE THEY KNEW ABOUT THIS ISSUE PRIOR TO ME PURCHASING THE VEHICLE BECAUSE THE INSPECTION PAPER THE DEALERSHIP SIGNED PRIOR TO ME PURCHASING THE VEHICLE SAID THE DEALERSHIP FIXED THE RIGHT REAR TAIL LIGHT BECAUSE IT WAS FULL OF WATER. THE DEALERSHIP SOLD ME A VEHICLE THAT WAS PREVIOUSLY A RENTAL CAR AND SEEMS SOMEONE WENT MUDDING WITH THIS CAR PRIOR TO ME PURCHASING IT

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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