Jim Shorkey North Hills Chrysler Jeep Dodge Ram

2.9 out of 5 2.9

Reviews

2.9 out of 5 2.9
20 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 9, 2019

    George B. has sold 4 cars to us throughout the years. We recently bought a new 2020 Jeep Gladiator and it was a great experience from start to finish,... and he continues to follow up with us to ensure our satisfaction. He is always so helpful, fair, and trustworthy during the car buying experience. I would recommend him and Jim Shorkey to anyone looking to buy a new Jeep!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 20, 2019

    We bought a brand new 2018 Pacifica in December 2017. Dan Shorkey was our sales person. He did a fantastic job finding out exactly what we wanted and... needed. I will definitely seek him out again when we go for our next vehicle. He made it really easy and an overall great experience. I really hope he’s still there when we are ready.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 25, 2019

    Bought a brand new dodge truck from this dealership, once I took the truck home I noticed that there were scratches all over the wheels, the scratches... are only noticeable if you really look at the wheels, but they are still there on a brand new vehicle, when I reported the issue to the dealer, they immediately fought me on the situation saying they didn’t damage the truck and gave me the usual run around. I have now talked to maybe 5 different people from the dealership, and a month after reporting the issue, the dealership is still juggling to fix a problem that they caused. Worst car buying experience on this side of the Mississippi, be warned, stay away from this dealership!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2.0 out of 5
    April 11, 2019

    If you like the same old buying experience or just like stabbing yourself in the eye by all means buy here. Either experience would be just as painful.... They told me things that didn’t end up happening and screwed up the paperwork for both my lease and state registration. And didn’t seem very concerned about each. I actually emailed the Sales Manager and went back out and talked to them but just got double talk. Please avoid.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jack, we are so sorry to hear you did not enjoyed your experience and would love to hear why. Please contact our GM, Mike Engle, directly at 871-435-0...075

  • 1.0 out of 5
    November 7, 2018

    Do yourself a favor and buy somewhere else!" Purchased new 2017 2500 Ram Big Horn in September last year. Lots of recalls. Truck also needed a new set... of tires at 13,000 miles. Steering column shifter problems as well . Unbelievable! I decided to trade truck in on new 1500. During the trade in process dealer told me that the title was “branded”. I had no idea what this meant but he told me that this usually happens after an accident when major repairs had to be made. The title was marked this way at Shorkey I was told. There was no mention of this to either my wife or myself during the sales process. The other dealer told me that this severely affects the trade in value. Had I known this truck was like this at the beginning I would have never bought it! These guys can’t be trusted.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    October 19, 2018

    Salesmen are disrespectful from the start. When I finally got into a vehicle the salesman had completely inappropriate music playing in the truck and just... let it play. It's pretty sad when you are trying to check out a new truck and the first word you hear when you get in is p*ssy and the salesman just let's it play. Followed by telling me the discounted price on the truck I came to look at was the "internet price" and was only available if I qualified for the incentives. So I drove 2 hours to look at a truck that was priced good online only to find out it was actually $10,000 more expensive.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We are so sorry to hear about your experience. We did forward this to our GM for further review.

  • 1.0 out of 5
    September 17, 2018

    Worst experience ever. First they said the vehicle I wanted was in stock, then upon getting there it wasn't. So we decided to purchase a different one.... Second, the paperwork to get my vehicle registered was wrong. After several trips to the DMV they finally got it right, but not after my registration already expired. Third, they try to hide several different insurance policies on the paperwork. Called the next day to cancel them and four months later still waiting on a refund. They say they're mailing paperwork and never receive. They say they're sending an email for the cancellation and never receive. The general manager hasn't returned my calls and neither has Shorkey himself. Four months of agonizing crap from this dealership. Once you get the vehicle, they could care less.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for submitting this information, and we would love to discuss further. Please email lisabliar@jimshorkey.com to further discuss.

  • 5.0 out of 5
    September 14, 2018

    Had a great experience. Worked with Raheem, he was fantastic. Not pushy and worked very hard for me. Found I car I liked that was a little out of the... price range I wanted to be in. He worked very hard for me with his manager and finance team to get me a deal that I was happy with. The communication was great and I feel like he really went to bat for me. It was a great overall experience. I would definitely refer to a friend or family and will be a repeat customer! All the sales people should take a lesson from Raheem. Present the facts, work hard for his customer, and don’t force it. He went above and beyond! It was a great experience!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 5, 2018

    I would like to Thank Tristan Ramsey for making my car shopping experience very quick and painless. Tristan is one of the most professional and polite... salesman’s that I ever worked with when looking for another vehicle. I never felt pressure or rushed for him to make a sale. Tristan was very personable to me and my son duringp our car shopping adventure. I Love my Jeep and I look forward to returning to your showroom for years ahead. Cindi Ross & Tommy McDonough

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for the awesome feedback along with the business. Please let us know if there is anything else we can help with.

  • 5.0 out of 5
    May 13, 2018

    We had Dan Shorkey as our salesman and Dan Trovy as the manager. It was a very nice buying experience. Dan Shorkey was very knowledgeable and friendly.... He wanted us to be happy with our purchase and thanked us for our business. Both Dan's couldn't have been nicer. We will recommend them and the dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the kind words along with your business. Please let us know if there is anything else we can help with! Thanks again and enjoy t...he new ride!

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