My wife and I stopped at Keating Honda curious about trading in our 2019 Pilot so we could get a better APR. John Stowe was super helpful and put all his... time and effort to make sure we would be happy with the deal we were getting. Thomas from finance was very helpful too and took the time to explain us different options. At the end we walked out with a new 2021 Pilot EX-L. We would definitely recommend them.
I had a great experience purchasing a car from Keating Honda. The process with my salesman, David Bracewell, was a rather quick and fair process relative... to obtaining a price that was agreeable for a Honda Accord Hybrid. The Sales Manager was also reasonable and fair. The window tint had a hair fragment that was between the window and the tint. I notified my salesperson who got the service department involved. Kateyn Valentine, Service Writer, called me immediately and scheduled an appointment. When I arrived she treated me as if I were her most important customer. The repair was done while I waited. The waiting room is spacious and was comfortable with all the amenities to stay on line. Katelyn, and the service management staff, do an exception job in keeping their owners satisfied. This gives you great peace of mind. Ciao, Rocco
Buyer beware, hidden fees ahead when purchasing. The owner has pre-installed a $2000 LoJack system on all of their cars, a cost which the dealership then... tried to include in their price and negotiate down from. They also tacked on a $1000 "certification fee" for a certified used car, which I should mention had already been priced accordingly. All said and done, they wanted a full $3000 more than they were advertising the car I was looking at and wouldn't even negotiate down to the advertised price. Frustrating, deceptive sales tactics.
Let me start by saying never again! Never a new Honda and after this experience, never a new vehicle! Thought I was getting a good price on my 2018 Honda... CR-V Touring. Well, not that good. But things weren't half bad to start. They just got progressively worse and worse once I drove off the lot. First, options I purchased weren't available at the dealer. Like Honda CR-V floor mats and a rear bumper protection plate that just sticks to the top of the bumper so you don't mess up the paint on the bumper/fascia. Took 2 days to get those items in and on the car. Next, 1 week later the battery goes dead Saturday afternoon. They're not open then. Takes 3 days to get the battery replaced. The passenger side power seat switch holder has never stayed on the seat more than a day. Pop it back on, and if no one dares to open and close the passenger front door, it may stay on for a few days. Open and close the door or even worse, should someone get in (!) that switch holder pops off the side of the seat and is a constant reminder of the poor quality Honda has dropped to. Now we are up to the good stuff. Last week, I got a load of water in gas. Not Honda's fault, not Keating's fault. The fuel company. My bad luck to stop at this store after they got a load of fuel and the driver forgot to close the fuel tank and it rained hard. BUT it is my bad luck to own this particular vehicle. The engine that Honda raised the warranty on from 5yrs/60K miles to 10 years / unlimited mileage. The one that is only in the CR-V and Civic for 2017 and 2018. 1.5L turbocharged engine. Has the gasoline direct injection fuel system. The one that NO ONE has a fuel pump for! There isn't one in the U.S., Canada or Japan! They cannot tell me if and when it will get repaired. So now the fuel company has paid for the repairs up front, but I cannot have my CR-V back for God knows how long. All this to say that this was my fault. I should have noticed the problems Honda has been encountering. Quality control issues not the least of these. Honda can now officially say that they are just as good as any other car on the highway. That's too bad. They used to be a quality vehicle. No more. And their dealers used to care about the customers. Not even.