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Keating Honda

(378 reviews)

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Reviews

(378 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Keating Honda from DealerRater.

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We purchased a new Honda pilot and the salesperson John Wells was extremely helpful and informative the entire time. We sincerely appreciated his help!

We purchased a new Honda pilot and the salesperson John Wells was extremely helpful and informative the entire time. We sincerely appreciated his help!

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Nice friendly sales people and sales manager. They go out of there way to make you feel at home.

Nice friendly sales people and sales manager. They go out of there way to make you feel at home.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

It was our pleasure to assist you. Thank you from all of us here at Keating Honda!

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Keating Honda did a great job helping me with a dead battery issue. I will always support and use Keating for my Honda repairs.

Keating Honda did a great job helping me with a dead battery issue. I will always support and use Keating for my Honda repairs.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We’re glad you are in good hands with our team! Thank you for choosing Keating Honda and for sharing your experience. We look forward to helping you again!

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Bought a new Odyssey, withheld advertised incentives and presented as concessions. Poor product knowledge and sneaky sales tactics. Promises made but not kept.

Bought a new Odyssey, withheld advertised incentives and presented as concessions. Poor product knowledge and sneaky sales tactics. Promises made but not kept.

Rating breakdown (out of 5):
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Buying process
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Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a new car
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1 star- Very disappointing experience with a “Honda Certified” vehicle. I purchased a vehicle from this Honda dealership that was represented and sold to me as a Honda Certified vehicle. At the time of purchase, the vehicle’s Carfax also showed no reported accidents. After the purchase, I took the vehicle to another Honda service/repair facility for a repair on a hood latch. They noticed that one of the headlights was not an original Honda part and actually contained Chinese writing. They were surprised that the vehicle had passed the certification process with this part installed and said that the car was likely in an accident just not reported. I contacted the dealership about the issue. Initially, I was told that a vehicle could still be certified as long as the headlight was functional. However, it’s unlikely that it was not an original part because if they had identified a non-OEM headlight during the certification process, they would have replaced it with an original Honda part. And then they went on to further say that if it turns out it was indeed not an original part they would replace it for me. Once I confirmed that the headlight was in fact aftermarket/non-OEM, I contacted the dealership again and asked them to stand behind what I had been told and replace the headlight. Their response was simply that they could not do anything about it. My concern is not simply about the headlight. It is about the certification process and the way this dealership stands behind the vehicles it sells as Honda Certified. If a vehicle is going to be advertised and sold as certified, I expect the inspection process to be thorough and the dealership to stand behind what it represents to the customer. At the very least, I expected them to take responsibility for the discrepancy and address the issue rather than dismissing it. My experience has left me questioning the reliability of their certification process and their commitment to standing behind their customers after the sale. I would strongly encourage anyone purchasing a “Certified” vehicle from this dealership to have it independently inspected before accepting it.

1 star- Very disappointing experience with a “Honda Certified” vehicle. I purchased a vehicle from this Honda dealership that was represented and sold to me as a Honda Certified vehicle. At the time of purchase, the vehicle’s Carfax also showed no reported accidents. After the purchase, I took the vehicle to another Honda service/repair facility for a repair on a hood latch. They noticed that one of the headlights was not an original Honda part and actually contained Chinese writing. They were surprised that the vehicle had passed the certification process with this part installed and said that the car was likely in an accident just not reported. I contacted the dealership about the issue. Initially, I was told that a vehicle could still be certified as long as the headlight was functional. However, it’s unlikely that it was not an original part because if they had identified a non-OEM headlight during the certification process, they would have replaced it with an original Honda part. And then they went on to further say that if it turns out it was indeed not an original part they would replace it for me. Once I confirmed that the headlight was in fact aftermarket/non-OEM, I contacted the dealership again and asked them to stand behind what I had been told and replace the headlight. Their response was simply that they could not do anything about it. My concern is not simply about the headlight. It is about the certification process and the way this dealership stands behind the vehicles it sells as Honda Certified. If a vehicle is going to be advertised and sold as certified, I expect the inspection process to be thorough and the dealership to stand behind what it represents to the customer. At the very least, I expected them to take responsibility for the discrepancy and address the issue rather than dismissing it. My experience has left me questioning the reliability of their certification process and their commitment to standing behind their customers after the sale. I would strongly encourage anyone purchasing a “Certified” vehicle from this dealership to have it independently inspected before accepting it.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Very nice. Affordable price for a beautiful car. The salesman was excellent and easy to work with.

Very nice. Affordable price for a beautiful car. The salesman was excellent and easy to work with.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Friendly, prompt and accurate staff, my prologue leasing completed within couple of hours Thanks Keating Honda sales, manager and Finance team

Friendly, prompt and accurate staff, my prologue leasing completed within couple of hours Thanks Keating Honda sales, manager and Finance team

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best experience ever at a dealership. You guys are very professional, we will definitely be back for our next purchase.

Best experience ever at a dealership. You guys are very professional, we will definitely be back for our next purchase.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Easy buying experience. Dawn and Robert knowledgeable. Good online and in person service. Car was as advertised.

Easy buying experience. Dawn and Robert knowledgeable. Good online and in person service. Car was as advertised.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Donnie and Marco were amazing. The whole process was quick and easy. I was in and out in no time at all

Donnie and Marco were amazing. The whole process was quick and easy. I was in and out in no time at all

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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