Reviews
If your looking for a car Toyato in North Little Rocks
If your looking for a car Toyato in North Little Rocks the place to shop. Ask for Shay, she'll work to get u what u need. Beautiful spirit, willing to go the extra mile for u. Thanks again Shay.
If your looking for a car Toyato in North Little Rocks
If your looking for a car Toyato in North Little Rocks the place to shop. Ask for Shay, she'll work to get u what u need. Beautiful spirit, willing to go the extra mile for u. Thanks again Shay.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sales was great and finance was great, however when
Sales was great and finance was great, however when issues were discovered that were hidden at time of purchase the resolution I got was to trade it in and get a new one so I can be upside down and they can get another sale off of me..delusion! They didn't even offer to do oil changes or details..nothing to try and make it right! What was hidden was over $10,000 dollars of expense! Such dishonesty and ran like slum dealers! The GM is horrible, his own staff talks about how horrible he is and they can't stand him..wonder why? Run!
Sales was great and finance was great, however when
Sales was great and finance was great, however when issues were discovered that were hidden at time of purchase the resolution I got was to trade it in and get a new one so I can be upside down and they can get another sale off of me..delusion! They didn't even offer to do oil changes or details..nothing to try and make it right! What was hidden was over $10,000 dollars of expense! Such dishonesty and ran like slum dealers! The GM is horrible, his own staff talks about how horrible he is and they can't stand him..wonder why? Run!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
GREAT AS ALWAYS WILL SEND FAMILY SOON.
GREAT AS ALWAYS WILL SEND FAMILY SOON...................................................LISTENED AND MADE IT HAPPEN NO FAST TALKING
GREAT AS ALWAYS WILL SEND FAMILY SOON.
GREAT AS ALWAYS WILL SEND FAMILY SOON...................................................LISTENED AND MADE IT HAPPEN NO FAST TALKING
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best buying experience I’ve ever had.
Best buying experience I’ve ever had. Great folks. See Marvin for the best sales experience
Best buying experience I’ve ever had.
Best buying experience I’ve ever had. Great folks. See Marvin for the best sales experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They had multiple cars in my sons budget to look at.
They had multiple cars in my sons budget to look at. They allowed us to test drive them and he ultimately picked one. He drove it home that night! Their finance team was friendly and efficient. We will definitely be buying our next car here.
They had multiple cars in my sons budget to look at.
They had multiple cars in my sons budget to look at. They allowed us to test drive them and he ultimately picked one. He drove it home that night! Their finance team was friendly and efficient. We will definitely be buying our next car here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
This place is HORRIBLE!
This place is HORRIBLE! Bought from Hayle. Bought a 2 1/2 year old Toyota Corolla December 2023. This place doesn't even do minor checks of the cars to determine the condition and potential problems they sale. My air condition didn't work. Couldn't tell this myself right before Christmas in the rain & and in the parking lot. It was freezing cold out. Contacted my sales girl and she told me they do check the vehicles. I was told that its because the car came from their other dealership that it wasnt checked! No excuse!! Your still the dealership selling me the car!! They definitely do NOT prior to selling a car. She told me they would take care of it so I took the car ( hour drive ) in for inspection & repair. They told me it was damaged and would be over $1,000 to repair!! Repair they refused to cover. She said she would go talk to her manager. The manager who refused to speak to us, the CUSTOMER, to tell us it wouldn't be covered and why. Sorry customer service!! Your time is more important than mine I guess? If your going to be this way to a paying customer, the least you can do is tell them yourself. My husband was able to make this repair for $200.00 in a short length of time. The point is how we were treated, lack of service and treating customers with respect, and doing basic inspections of cars prior to the sale if it's sold at your dealership. I will be looking for a new car in the near future as an upgrade. I definitely WILL NOT be returning there. I will also tell others to NOT go there. Charging $1,000 for a $200.00 repair is highway robbery. Sad to try and do that to A CUSTOMER! When a car was sold like that!!!
This place is HORRIBLE!
This place is HORRIBLE! Bought from Hayle. Bought a 2 1/2 year old Toyota Corolla December 2023. This place doesn't even do minor checks of the cars to determine the condition and potential problems they sale. My air condition didn't work. Couldn't tell this myself right before Christmas in the rain & and in the parking lot. It was freezing cold out. Contacted my sales girl and she told me they do check the vehicles. I was told that its because the car came from their other dealership that it wasnt checked! No excuse!! Your still the dealership selling me the car!! They definitely do NOT prior to selling a car. She told me they would take care of it so I took the car ( hour drive ) in for inspection & repair. They told me it was damaged and would be over $1,000 to repair!! Repair they refused to cover. She said she would go talk to her manager. The manager who refused to speak to us, the CUSTOMER, to tell us it wouldn't be covered and why. Sorry customer service!! Your time is more important than mine I guess? If your going to be this way to a paying customer, the least you can do is tell them yourself. My husband was able to make this repair for $200.00 in a short length of time. The point is how we were treated, lack of service and treating customers with respect, and doing basic inspections of cars prior to the sale if it's sold at your dealership. I will be looking for a new car in the near future as an upgrade. I definitely WILL NOT be returning there. I will also tell others to NOT go there. Charging $1,000 for a $200.00 repair is highway robbery. Sad to try and do that to A CUSTOMER! When a car was sold like that!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We had a great experience with Latrez at Mark McLarty
We had a great experience with Latrez at Mark McLarty Toyota. He worked quickly and was very knowledgeable and helpful.
We had a great experience with Latrez at Mark McLarty
We had a great experience with Latrez at Mark McLarty Toyota. He worked quickly and was very knowledgeable and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I recently had the pleasure of working with Mr.
I recently had the pleasure of working with Mr. Hong when purchasing a new car. He was not pushy or aggressive like some salespeople can be; instead, he listened attentively and worked hard to find the perfect vehicle for me. Throughout the entire process, Mr. Hong demonstrated exceptional customer service, going above and beyond to ensure that I was satisfied every step of the way. He was responsive to my inquiries, kept me informed of the progress, and made the entire transaction seamless and stress-free.
I recently had the pleasure of working with Mr.
I recently had the pleasure of working with Mr. Hong when purchasing a new car. He was not pushy or aggressive like some salespeople can be; instead, he listened attentively and worked hard to find the perfect vehicle for me. Throughout the entire process, Mr. Hong demonstrated exceptional customer service, going above and beyond to ensure that I was satisfied every step of the way. He was responsive to my inquiries, kept me informed of the progress, and made the entire transaction seamless and stress-free.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I took my new car in for first service they didn’t
I took my new car in for first service they didn’t believe me when I told them I had nitrigen in my tires and when rotated them put reg air in them then I found a dent in car they took pictures BEFORE the work but said they were blurry ! The dent was minor 100 dollars repair ! But guess when you only spend 25 thousand on a car and not 80 on one you get treated poorly ! After looking at the other reviews I’m not alone ! Wished I looked at the reviews before I purchased from them
I took my new car in for first service they didn’t
I took my new car in for first service they didn’t believe me when I told them I had nitrigen in my tires and when rotated them put reg air in them then I found a dent in car they took pictures BEFORE the work but said they were blurry ! The dent was minor 100 dollars repair ! But guess when you only spend 25 thousand on a car and not 80 on one you get treated poorly ! After looking at the other reviews I’m not alone ! Wished I looked at the reviews before I purchased from them
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
2023 Forerunner purchase
Just got my 3rd forerunner from this dealership over the yrs. Were extremely honest and followed through with all promises shout out to Riley and Haydon(sales) Chris (sales mgr) and Bill(finance) for making this sale happen and following through with purchase
2023 Forerunner purchase
Just got my 3rd forerunner from this dealership over the yrs. Were extremely honest and followed through with all promises shout out to Riley and Haydon(sales) Chris (sales mgr) and Bill(finance) for making this sale happen and following through with purchase
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase