Rogers Subaru

All of the staff I talked with were friendly and helpful. I ended up buying through Peter Gregg, who was fantastic! He followed up on all my questions, online and in person, and never put pressure on me. I highly recommend him as a sales associate! Delivery was ahead of schedule and I love my Crosstrek even more than I expected to.

Getting hard to find new Imprezas. This dealership was easy to work with, and when I need another car I would be happy to come back. Communication with Salesman Dane was very responsive, and when I finally drove to Lewiston to pick the car up there were no surprises. Best of all no dealer markups!

I bought a vehicle from rogers in march 2021 for 11,800, before the first oil change was due crap started happening! check engine light came on, had diagnosed and result was needed new catalytic converters $2500 after replacing the converters got yet another light indicating i need a ne EVAP system $2000 low oil signal came on, immediately checked oil and sure as xxxx it was low and had metal shavings on the dipstick now gonna need new motor and when my motor in it now gives out it will be 10k. New hub bearings $500x2 needed new plugs and wires, $250 Needs new CV axles $1000 4 wheel drive system stopped working 300 miles after purchase. KEEP IN MIND ALL OF THIS CRAP SHOWED UP 1000 MILES AFTER PURCHASE. I also found out that if the engine codes are erased it will show up again at exactly 1000 miles... Justin and the crew were contacted and i was told they would look into this and and make it right 5 months later NO CALL SHOKER!!! rogers subaru in lewiston is a complete SCAM and they are ok with xxxxing the american people for a quick buck.....

When I was ready to buy a new vehicle, I decided to go down to Rogers Subaru in Lewiston, boy was that a mistake. I took time off of work to come down and look at the vehicles, the car I wanted was not on the lot so I waited about a week until it arrived. Not a problem at all, even though the vehicle I was driving was having problems I knew that I could bike to work and to run errands if needed. When I signed for the vehicle, I was told it would arrive sometime the next week. Later I emailed Justin Davenport, the sales person who assisted me, and asked when the car would be ready. He told me when it would be ready and I scheduled a time to pick it up. But it turns out the car was not ready, the trailer hitch had not been installed. Justin did not mention that the trailer hitch had not been installed in any of his emails. He did not mention it to me at all during the entire hour I was in Lewiston to get my vehicle. I only discovered that it was missing when I arrived home. I emailed Justin about it, and he admitted that he knew about it the entire time! He told me “I knew you needed a dependable ride” but a) that’s not his decision to make and b) it is still a blatant lie to tell me my car is ready and not once mention they failed to install an almost $700 item. He knew the trailer hitch I paid for was missing and he did not say a word to me about it the entire time, he lied to me. Then, when I went to the DMV to get my license plates I found out that Rogers had not given me the right paperwork. The DMV suggested I call the dealership and have them fax it over. I called, explained what I needed and the receptionist said “One moment, I will transfer you” at which point I was disconnected. So I called back, she apologized and managed to successfully transfer my call but it unfortunately went to voicemail. Since the DMV was closing soon, I called back again and asked if there was anyone who could do this right away. The receptionist said she would find someone and put me on “hold” but actually just disconnected me again. At this point I was almost in tears in my car. An employee named Mike managed to finally fax my documents over and the amazing ladies at the DMV got me taken care of just before they closed for the weekend. The next week when my dad and I went to the dealership to have my trailer hitch put on, we asked to speak with a manager. Jack Kemp, General Sales Manager, came out to speak with us about our experience. Unfortunately the entire time he smirked at me, kept smiling while I explained I was angry about being manipulated and lied to. At this point the General Manager, Corey Brown, came out to speak with us. Corey at least conceded that Justin never should have lied to me and said he would write him up. Corey also agreed to pay me $100 in cash to compensate me for being forced to take another day off work to deal with the trailer hitch. But he also seemed angry with me. When I agreed to take $100 compensation, he looked at my face and said “Well you don’t look like that made you happy” to which I said “I’m still angry about being lied to.” I am not sure why he thought money was going to fix the lies and deceit. Then, while we were waiting for the installation to finish, I noticed employee after employee use the handicapped parking spaces to drop off things, stop in to speak with someone, or drop off customers (of which only 2 of 5 actually needed to use the space). At one point I asked two employees if they knew they were parking in the handicapped parking spot, to which they said “Yes” and I asked them if they knew it was illegal and they brushed me off, even laughed about it. Since so many employees did this over and over again, it is obvious they all do this all day, every day. This bothers me because me mother needs to use these spots. TLDR: Lied, wasted my time, abused handicapped parking spots.

I would not trust any and all used vehicles coming from this dealer, I bought myself, what I thought was gently used truck from them. 5 months into ownership I have already put $2,000 worth of repairs into it and counting. many of the things are things they claim to check for, with there "125 point inspection on all used vehicles." Like for example I had put $500 worth of front ball joints installed after three months a component that they claim to check and replace. I have been having troubles like Miss fire in the engine, fuel pump complete failure, and many costly repairs. when I called them all they repeated was its "as is" over and over and would not listen to me. its probably a good thing they have a ten warranty on there Subaru's because I'm sure you'll use it all up.