Mark McLarty Ford

They worked well with me making my purchase an easy decision. We love our 2026 Aviator.

purchased a vehicle from McLarty Ford nearly two months ago and still have not received the paperwork required to title and register the vehicle in Oklahoma. Because of this failure by your dealership, I am currently unable to legally drive the vehicle I paid for. I have made multiple attempts to contact the dealership with no response. If this matter is not resolved immediately, I will be filing formal complaints with the Arkansas Motor Vehicle Commission and the Arkansas Attorney General's Office for failure to provide title documentation within the required timeframe. If I do not hear back within 24 hours with a resolution, I will also pursue legal action and request cancellation of the transaction. I expect a call from management today.

So happy with our purchase! Shout out to Brandon Harvey! I told him what I needed he had it there waiting on us! Amazing customer service! If we ever need anything els we know where to go and who to talk to!

Buyers BEWARE! Bait and switch tactics. My wife and I found a vehicle on the McClardy website that was what we were looking for and by todays standards priced reasonably. I called and spoke to a salesperson and asked the usual questions. I live 3 hours away and told him that we would not be able to come look at the vehicle (this was on a Friday) until Monday. I asked and he agreed to send me a video walkaround of the vehicle. We texted back and forth multiple times with me asking questions and him providing the answers. By afternoon we decided we wanted to put money down on the vehicle so they would hold it until Monday when we could get there to look at the vehicle in person. In the process of getting that started he mentioned the "out the door price" and I was just thinking the normal fees that are charged like "document fees" and other incidentals.. He then quoted me a price of almost $3000 more dollars that the advertised price. He said that was because it was "Gold Certified". I asked what all that covered and he explained that most of it was more warranty. At that point I told him that I did not want that because there was plenty of factory warranty left on the vehicle. He then proceeded to tell me that once that "put that on there" they "could not take it off". I asked where on their webpage for that car where it said anything about that and he told me "it's kinda in the fine print at the bottom". I looked all the way at the bottom and saw what he was talking about but NOWHERE on there did it list a dollar amount that would be charged. I was really put out with the whole process at that time and he explained that he would "really fight form you" to get the deal done. I told him that I wanted to speak to the sales manager and he did not need to call me back. I did not hear from him until after 4:30 that afternoon when the salesperson called back and said the sales manager was in a meeting the door was open and it shouldn't take very long and he would call me immediately and then hand his phone to the sales manager. That never happened. Nobody called on Saturday so the following Monday morning I called back and left word (voicemail) for the sales manager to call me back which also has not happened. I will NEVER go back to McClardy for anything and I caution anyone that does. It's also kinda funny that this morning (Monday after the incident on Friday) that their website now lists the car at the "out the door" price from Friday. Very deceptive tactics and from what I see from other reviews this bait and switch must be a common practice there.

This was my first time buying a car from a dealership, and I am more than happy that I chose Josh and Mark McLarty Ford.

Alex was great to work with! He answered all my questions thoroughly, allowed me time to look at the cars with zero pressure, and was great about finding solutions to deliver the car to me when I thought I wouldn't be able to make it to the dealership to pick up the car before they closed. All in all my experience was great!

I thought the service advisor addresses customers as Sir or ma'am or Mr. or Mrs. I was addressed by Brant Goodnight (103559) AS Micheal. I am Seventy Seven years old and would like to be addressed the same .

To Whom It May Concern, I am writing to provide feedback regarding my recent experience at McLarty Ford. I would like to begin by commending Ronnie Sanders for his professionalism and dedication. Throughout the process, Ronnie demonstrated exemplary service and did everything within his ability to assist me. My concerns do not reflect on him in any way. However, I must express my dissatisfaction with the conduct of the Finance Manager, Mr. Keith Clark. I have serious concerns regarding his integrity and the transparency of the information provided to me during my vehicle purchase. On two separate occasions, I believe Mr. Clark was not forthcoming, which has left me financially strained and uncertain about the extended warranty I intended to purchase. During the signing process, I expressed my interest in the Ford Premium Care extended warranty. Mr. Clark informed me that the dealership did not offer the Ford Premium Care warranty and instead recommended the CNA warranty, claiming it provided superior coverage. I later discovered that the dealership does, in fact, offer the Ford-branded warranty. Had I been given accurate information, I could have included the Ford Premium Care warranty in my loan, which would have better met my needs. The CNA warranty I purchased cost $3,500 for a 7-year/100,000-mile term with a $200 deductible. Upon further research, I found that the Ford Premium Care warranty offers a 10-year/100,000-mile term with a $0 deductible for a similar price, making it a more favorable option. When I returned to the dealership on January 22nd to obtain a second key fob, I spoke with Mr. Clark about canceling the CNA warranty. He informed me that cancellations could only be processed by another department via email and that I would need to wait 30 days before initiating the cancellation. The email address he provided was invalid and not associated with the dealership. Fortunately, Tami was able to assist me and promptly provided the necessary paperwork to process the cancellation. Her assistance was greatly appreciated. Regrettably, my experience with Mr. Clark has left me disappointed and has negatively impacted on my perception of McLarty Ford. This lack of transparency and customer care is, in my opinion, detrimental to the dealership and the industry. I have purchased three vehicles from McLarty Ford, but, unfortunately, this will be my last. I cannot, in good conscience, recommend this dealership to others. I hope you will take this feedback seriously and consider the importance of transparency and customer service in building lasting relationships with your clients. Sincerely,

Alex took me seriously and was understanding. Thank you so much for helping me get the car!

Great service. Alex was great to work with. Got me in and out super quick.