I purchased a 2009 Chevy impala from here. The salesman spoke with me and understood that I would need a car that could last through lots of travel and... last until the end of college. He used my lack of car knowledge to sell me a car that never ran well and died 3 years later. They only care about making a quick buck and don’t care about the quality of the cars selling. 0/10. Do not recommend. Go someplace else.
I recently bought a car from JoelsCarz in Flushing, MI. The staff was courteous and knowledgeable. They let us test drive the vehicle after the test drive... I pointed out that the drivers side mirror was flopping around like a flag in the breeze and the salesman said they would take care of that. We negotiated a fair price and closed the deal. While we were talking they took the truck and I thought they were fixing the mirror. We finished and had our picture taken in front of the truck with the salesman and we were on our way. On the way home we noticed the mirror was still in the same floppy condition. I email the salesman when I got home and he responded that because they had given me a price reduction on the truck they could not cover the repair (retail on the mirror is more than $300 labor). I don’t remember ever hearing that part of the conversation. Vehicles in the dealership are labeled “as is” but when a representative of the dealer said they would fix it I expect it would be done. I did purchase a service contract for the truck and felt that would have helped compensate for the discount. They did claim they were taking a loss on the vehicle, but I took that with a grain of salt. I got a good truck at a good price. It is unfortunate that the mirror situation plays into the legend of the “Used Car Salesman”.
I bought a Buick Enclave from Joelscarz and the staff made the whole experience great! Eric the salesman genuinely wanted to help me from the start and... was there to answer any questions and concerns throughout the whole process. Tim in finance gave me great advice and really searched for the best rates and prices for me. The vehicle needed a small repair before I bought it and Justice from the service department did a great job fixing it. I feel confident that I got a safe, reliable, vehicle for my family at a good price and the staff was so helpful and understanding it really made the process easier. I would not hesitate to recommend Joelscarz to family and friends and I would buy from here again!
My salesman Carlos was very diligent in getting everything taken care of for me, including volunteering to drop off my Ford lease vehicle and take care... of payment to dealer. I never felt pressured at any time including reviewing the extended warranty.
Very friendly staff. I was treated well during the whole buying process. I felt comfortable with Sarah my sales lady...they made the whole buying experience... great..
We had everything set up to start financing a truck we had test drove. We were supposed to receive a call the next day with what the next steps would be.... There was no phone call, and on calling them they said they had decided to keep the truck at the dealership.
Great service! Wonderful experience. Took great care Of us. Have purchased two vehicles from them. Will be shopping there again for our daughter soon.... Great place!
So this is the first time hearing my part is actually backed ordered cause on the phone after I had to call I the customer had to call you guys and ask... where my part is so after doing your guys jobs and asking for my part you now tell me it's back ordered well the service guy only said it takes a while (two months) to get there so excuse excuses lies on lies nothing like a bunch of ppl taking money from others and not giving a care in the world about after getting the money. Also funny this is the most contact I have gotten from you guys when I after I post something negative about ya.So after previously posting I just got the most rude call from these guys. Also no I will not take the post down neither of these coming ones for that fact. But I'll be even more descriptive to those who do come across this so called dealership. So before the purchase of my truck I noticed the light covers were missing and asked about them and they didn't explain why they were but said they'll get that takin care of right away. Well two months never heard a word from them, so I called and asked and they still didn't have them TWO MONTHS but two more weeks and they had them went to get them put in took FOREVER 1.5 hr in which I sat there and they put only one in ONE so still didn't hear from them about the second one been another month so o called the other day of which I posted and my SALES PERSON didn't have a clue where it was so not very happy it should not take this long for a light cover that they said they would take care of. But it seems common my employee I work with his TRANSMISSION went out in his car after buying from them and they did nothing but give a run around and it's pathetic to do so. But after two months he finally got it back but after going through xxxx with them he will not go back either. This is not the place to buy a vehicle go somewhere else!!!!
Tim and Donavon did an outstanding job. Friendly and fast service. Very professional!!! I love my new Honda Accord!!! Thanks for making this all a... breeze!!! I am AMAZED, just 2 days!!!
Sales Professional Eric listened closely to what my requirements were on the initial phone call. He stated his plan then I drove to the dealership. ... We then accomplished exactly what I came there to do. No Bunk No Blah. Drove home with exactly what I came there for. It took me a day and a half to get to them Within 5 hours Eric and the staff took care of their business. Andy the sales manager was very good coordinating with Eric. The people who work there seem to really care and like what they do . Very pleased customer. They really want to sell cars