Kendall Ford Lincoln of Anchorage

I have been purchasing vehicles from this car dealership for almost 20 years, even before the current ownership took over. My most recent purchase was... by far the best and easiest process I have ever had there. I credit my salesman, Trevor Helton for the reason this happened. He was knowledgeable, friendly and didn?t rush the process.

Quality salesmanship and customer service. Best overall dealership in Alaska. Asante is a very caring salesman, he calls on the anniversary of my purchase... .

I wanted to buy a new truck but didn?t want to go inside the store during the COVID-19 pandemic. When I settled on the new Ford F-150 that I wanted, the... salesman, Robert Carter, brought most of the paperwork outside for me to sign. Everything went very smoothly. The truck was perfect and the price was fair.

Great experience. Staff was very knowledgeable! Positive experience

Jeff Good was outstanding and made everything so easy

I loved customer service and kindness of the buying services also.

I have been buying Fords and Lincolns from this dealer since 1982. Originally Cal Worthington Ford and recently Kendall Ford Lincoln. We are a Ford and... Lincoln buyers. Nothing else matters. In the past year I negotiated on buying two separate Lincoln vehicles. It just did not seem to work out. So I decided on ordering a vehicle. In January, 2020 I went online to ford.com and proceeded to build our Ford Escape Titanium Hybrid. Since we live in Alaska prior hybrids have not done well here and you couldn't find one here. Ford or Lincoln. Was looking for better gas mileage and a nice smaller SUV. Well it was just last week 5/6/20 that we went down and purchased our car. With the current health crisis everything went well at the dealership and after 4 hours we drove it home. Very well made. We will keep our fingers crossed as we are the first couple to order a hybrid thru Ford in Anchorage in a long time.

We made an appointment to see a specific vehicle, and I appreciated that they had made arrangements to bring the vehicle from a different location for... us to see. We showed up at appointment time in the afternoon to find out car had been sold that morning. I understand that they aren't going to turn away a sale because there may be another potential buyer, but a two-minute phone call or text could have saved us the trip.

I brought my 2012 Ford Focus in on 4/10/2020 due to shuttering. I was informed that my car had a clutch failure but the extended warranty I was never... informed about had expired. The associate, Chris Chapman, said he needed to get ahold of my warranty company(United Car Care) to see if they’d cover it. They kept my car over the weekend. I was informed Monday that the warranty wasn’t going to cover it. I told them to not do any work to the car and I would come get it. I was never quoted a diagnostic fee nor did I approve the additional $132 of exploratory work they did. According to my invoice, I approved extra work at 6:45 pm which would have been after my car was picked up and the department was closed. Chris Chapman did not disclose the estimate up front which the invoice claims he did, and I did not authorize any additional work to be done. Furthermore, Ford, despite going in multiple times, never informed me that I had a possible issue and an extended warranty covering it was expiring. I never even received a notice in the mail. They knowingly sold me a car with a faulty part, didn’t notify me, then charged me for work I didn’t authorize.

Very knowledgeable salesman; easy no pressure purchase.