Prime Auto Sales and Service Inc.

3.9 out of 5 3.9

Reviews

3.9 out of 5 3.9
10 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 23, 2019

    Prime is my go to dealer. Hard to find a place you can trust these days. I have been coming here for years and have bought several vehicles from them.... Rich has always been helpful and even helped me fix my credit

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    July 2, 2019

    No clue how to diagnose an engine issue. Repeated requests for an alignment led to intimidation by an employee. Brought vehicle to a real mechanic to... be told need new engine. Told prime and response: Don't come back its not our fault. This was after 29 days and 450 miles. What a joke and waste of time and money.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 29, 2018

    Took my car in for body work and I found the staff to be very friendly! Rich explained everything to me and I had the car back in 24 hours. The repairs... were flawless. I will be spreading the word about the service I received here. Two thumbs up from me!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    August 17, 2017

    Purchased my car here, love it!! what a positive experience!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 3 found this review helpful. Did you?
  • 2.0 out of 5
    April 21, 2017

    Truck for sale was terrible. Pictures online didn't describe the damage. Dash board was all ripped apart. No driverside seat belt. Radio didn't work. Terrible... experience.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 5.0 out of 5
    January 27, 2017

    I have bought several trucks from Rich for my business. Very happy with all services sales body work and mechanical. Thanks again Rich! -Eric from Schenectady

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    January 26, 2017

    I bought a chevy truck in December. I went there yesterday because my windshield wiper fluid wasn't working. They took it right replaced the squirter... motor never charged me and changed my oil while they had it. I love this place

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    January 25, 2017

    My car's transmission went on my way to work Monday. I needed a car asap and couldn't take time off to shop. I didn't really have a down payment. Don't... ask me how, but he got me financed with no down payment, a great interest rate, and an extended warranty. The whole thing took a little over an hour. Thank you so much.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    January 25, 2017

    I just purchased my second truck from prime auto. I couldn't be happier. His prices are always fair and he gave me free oil changes for a whole year. Best... people I've ever done business with.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    January 23, 2017

    Worst purchasing experience for anything I've ever purchased. They do not stand by any of the claims in their description on cars.com They notoriously... blame the customer for vehicle issues after purchase and don't fully fix issues with the car. Their customer service is extremely lacking. They think nothing of inconvencing their customers and don't communicate. I would recommend buying a used vehicle elsewhere.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    6 people out of 7 found this review helpful. Did you?