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Jim Marsh Chrysler Jeep

(527 reviews)
Visit Jim Marsh Chrysler Jeep
Sales hours: 8:00am to 9:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 8:00am–9:00pm 7:00am–5:30pm
Tuesday 8:00am–9:00pm 7:00am–5:30pm
Wednesday 8:00am–9:00pm 7:00am–5:30pm
Thursday 8:00am–9:00pm 7:00am–5:30pm
Friday 8:00am–9:00pm 7:00am–5:30pm
Saturday 8:00am–8:00pm 7:30am–12:30pm
Sunday Closed Closed
New (888) 644-9413 (888) 644-9413
Used (888) 645-4457 (888) 645-4457
Service (702) 505-9738 (702) 505-9738

Reviews

(527 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Marsh Chrysler Jeep from DealerRater.

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Eddie and Simeon were AMAZING!

Eddie and Simeon were AMAZING! They were patient and provided excellent customer service. I was very satisfied with working with them and highly recommend them when looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Cheri, we're delighted to hear that Eddie and Simeon provided excellent service at Jim Marsh Chrysler Jeep! Thanks for the recommendation and enjoy your new vehicle!

Nice professional experience with family feel.

Nice professional experience with family feel. We were not rushed and they took time to answer all of our questions as this was our first Jeep purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Margo, we're delighted to hear you had a pleasant and informative experience with our team at Jim Marsh Chrysler Jeep. Enjoy your first Jeep!

Bought a new Jeep.

Bought a new Jeep. Loved the atmosphere and the music. Cisco and DJ Eddie walked me through the entire process. Thanks guys!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Harry, we're delighted to know you had a great experience with Cisco and DJ Eddie at Jim Marsh Chrysler Jeep. Enjoy your new ride!

great experience very quick and good and What really

great experience very quick and good and What really impressed me was Kevin's expertise in his products. He knew every detail about the cars he was selling, from the features to the maintenance requirements. He was able to answer all of my questions and address any concerns I had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

We're glad to know you had a great experience with us at Jim Marsh Chrysler Jeep! It's wonderful that Kevin was able to assist and provide the information you needed. We appreciate your feedback, thank you!

Best experience I have had.

Best experience I have had. Thanks Johnny. I will recommend to all my friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi William! Thank you for leaving us this five-star review and kind words about Johnny from our sales team at Jim Marsh Chrysler Jeep! We'll see you next time!

Mark Fluker was exceptional.

Mark Fluker was exceptional. Being the General Manager of the store it meant a lot for him to take time from his day to assist me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Blake, it's great to know that Mark went above and beyond for you at Jim Marsh Chrysler Jeep. We appreciate your feedback!

Great sales staff.

Great sales staff. Explained everything up front about pricing up front. Wish other dealership would do the same. Manger Bolun Zhang was very professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

David, we're glad to know you had a transparent and professional experience with our team at Jim Marsh Chrysler Jeep. We appreciate your kind words about Bolun and our staff! Thank you for choosing us! Safe travels!

I was on the lot and I was greeted by a man name Luis he

I was on the lot and I was greeted by a man name Luis he stated he could not sell me a car but would get me with the right guy. I was introduced to Johnny and his manager Eddie they were great. They assisted me in all my needs. They even bought me a burrito while I was there. Thanks Johnny and Eddie for all your help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Geoffrey, it's great to know that Luis, Johnny, and Eddie were able to assist you with your needs at Jim Marsh Chrysler Jeep. Thank you for choosing us! Let us know if there's anything else we can do for you in the future. Safe travels!

Thank you Eddie and Mike for making my experience so

Thank you Eddie and Mike for making my experience so memorable. The stories about life were amazing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Nick, we're glad to know you had a memorable experience with Eddie and Mike at Jim Marsh Chrysler Jeep. Thank you for choosing us! We'll see you next time. Safe travels!

Saw a vehicle advertised for $19,500 on Cargurus as well

Saw a vehicle advertised for $19,500 on Cargurus as well as their website. Visited the dealership and wanted to see what deal they could offer me with a trade in for my current vehicle. Test drive went great, when it came to talk about numbers, I had a feeling we would be too far apart and we were. Be aware of all of the markups on their used vehicles, they were unable to waive and or remove these options. CILAJET: $999.00 BT SECURITY: $795.00 KEY REPLACEMENT: $245.00 CAT COVERAGE: $695.00 BATTERY: $595.00 A total of $3,329 added that was not on Carguru's and while it may be on their website, it is very bait and switch. I came in not wanting to do an auto loan because that is my preference and when the manager came out, he started pushing real hard on me getting an auto loan. Very condescending attitude, he asked if I paid fees on my home purchase and cell phone. The total price that he said while I was there was $30k after taxes, title, fees and markups. This is on a vehicle that was listed for $19.5 with no Warranty. I did not have the same experience when I bought my Honda at their dealership. My vehicle price was what it was online, other than taxes and fees which is of course fair. I guess that's what I get for trying to buy a Honda at a Chrysler dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Jordan, thank you for the review. I'm sorry to hear that this experience didn't leave you with a better impression of our dealership. Your feedback is appreciated and will be taken into consideration as we work to continually improve the service & communication we provide to our valued customers. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Lisa-Marie Pesquira - Customer Service Manager - 702-844-2229 x 1130