Auto Nerd Beech Grove

Here to say but I brought a 2011 Kia Sorrento one month out of the car been having problems ever since warranty they gave me was no good Been trying to call and text the boss to work something out he stopped responding just was terrible business

ALEX! Alex, you were a dream. My husband and I have purchased multiple times from Auto Nerd with great satisfaction. I referred a friend this time and she's quite pleased with her purchase as well! Alex introduced himself, asked key questions such as "would you like the keys?" In conversation, Alex described himself not as a salesman but as a guy helping people find cars that meet their needs. He answered all our questions without hesitation. explained (to my first time customer friend) the process and put us at ease. Thank you, Alex. If only everyone was not a salesman. I much prefer your approach as a human vs a salesman. Bring it in, Alex!

On arrival my wife and I were greeted by Marshall who helped us look at a couple vehicles. Marshall answered every question we had, which helped us make our decision. Once we picked our car we were greeted by Marin who helped us work out a great deal. Once at their main building we were directed to Kate who helped us quickly get through the paperwork and payment. Overall a fantastic experience and fantastic crew working there.

I purchased car from these guys during 2019 winter, it's working fine as of now. I have no problem whatsoever with the car they sold to me, but the problem is that they are not issuing the refund even after cancelling their Smart Auto Care insurance(even after 130 days). Here is story: When I was buying the car, they almost convinced me to buy Insurance Coverage For the Car engine ie., Smart Auto Care. They also explained me that, if we cancel the coverage any time during 2 years, we will get all the eligible refund within 60-90 days. So I canceled the insurance agreement on Sep 2020, and still waiting to get the refund check. It's been 140 days and till now whenever I call them I hear different different status updates. Once they say, my refund is in process, 2nd time they said refund was MAILED contact your local post office, and today when I called them they are saying like "It's still in process". When I approached the Smart AutoCare, they confirmed that the Refund was already issued to Auto Nerd. How do I trust their words now? I hate to give them 1 star rating, but I would definitely revise the rating once I get my refund. I was planning to gift a car to my spouse from here, but I need to re-think now. Can anyone guide me whom to escalate this matter?

I have been cheated in a car deal where Auto nerd sold a junk car and it has not even been 1000 miles on the car and car is standing in Volkswagen service center. They have given me an estimate close to 5K for car repair which almost equal to the price at which I bought the car. They knew about the car condition and I had no clue about car's condition.

I bought a car at Auto Nerd at the end of July. I always said I would never buy from a "buy here, pay here" place but I was in a jam and they had a car that looked decent and was in my budget. I have been completely satisfied with my purchase. I waited a month to post this review so that I could see if there were any problems with the car in the first thirty days. There have not been any major issues, and no other ones that could have been predicted - a minor alignment issue and an overdue tune-up are all I've had to correct so far both relatively inexpensive repairs. Overall I have to say that my experience with Auto Nerd and my salesman Aleksandar Benic were some of the best I've had buying used cars. Professional, cooperative, no hassles, no pressure to buy additional coverages, straightforward pricing, and as pleasant an experience as one can hope for in buying a used car. I heartily recommend Auto Nerd.

My dad bought me my first car from here. Works great did have one issue about the a key bolt that I couldn’t get off. I came here for the first time I wasn’t not here when my dad purchased the car but I came and they fixed the issue for me free of charge. The guy who attended us was very friendly I think his name was Alex great guy!

That don't fix nothing b4 puting any vehicle on lot and it shows bad.😠I would not recommend no one here. My family wanted go shop for a vehicle here I said don't waste ur time look at all the problems my vehicle be is all ready having an only has it over a week.

Bought a car from there in January. Even bought their extra insurance which was supposed to cover anything major (engine issues, ex) for six months. The jeep had 142,000 miles it now has 150,273 and it basically blew up. The insurance told us it does not cover anything after 150,000 miles yet they had no issue taking the 100 fees out of our account the last six months. DO NOT BUY ANYTHING HERE. This place is a scam. Major scam and the cars are absolute junk.

Bought my car from there only to find out a month later the car had an oil leak I wasn’t informed of. I had purchased a warranty from them only to find out this warranty wouldn’t cover my repairs. I was truly frustrated and have since gotten a warranty elsewhere. Buyer beware definitely take a mechanic with you if you purchase from them.