Prestige Auto Gallery 1 LLC

1.4
(21 reviews)
Visit Prestige Auto Gallery 1 LLC
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–7:00pm
Sunday Closed

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(859) 554-3029 (859) 554-3029

Inventory

See all 50 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2018.

Reviews

1.4
(21 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Prestige Auto Gallery 1 LLC from DealerRater.

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1.0

Tried to call them or contact them through email/ text

Tried to call them or contact them through email/ text all day Saturday with no reply! Called once and they said they were busy, they saw my questions and they would get back soon, but nothing!

1.0

Tried to call them or contact them through email/ text

Tried to call them or contact them through email/ text all day Saturday with no reply! Called once and they said they were busy, they saw my questions and they would get back soon, but nothing!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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4.0

Great place to get an A to B car if you have eyes

Bought my first car here in 2017. Just a cheap little 10 year old fusion. Got a great deal, did the basic maintenance, and it was a great car. Ended up putting 30k additional miles on it, crashed it 3 times, and still sold it for what I paid 2 years later. Take the time to actually look over and test drive what you’re buying before you sign the papers and you’ll probably get a great deal. It seems these guys mainly just buy wholesale inventory and sell it for cheaper than most other places would. Only reason I’m not putting 5 stars is because I probably wouldn’t try to buy something “nice” here.

4.0

Great place to get an A to B car if you have eyes

Bought my first car here in 2017. Just a cheap little 10 year old fusion. Got a great deal, did the basic maintenance, and it was a great car. Ended up putting 30k additional miles on it, crashed it 3 times, and still sold it for what I paid 2 years later. Take the time to actually look over and test drive what you’re buying before you sign the papers and you’ll probably get a great deal. It seems these guys mainly just buy wholesale inventory and sell it for cheaper than most other places would. Only reason I’m not putting 5 stars is because I probably wouldn’t try to buy something “nice” here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Scammers

No replies to emails. Phone rings and then hangs up. Other number on their website immediate busy signal. Smells like a scammer to me! Prices are too good to be true as well.

1.0

Scammers

No replies to emails. Phone rings and then hangs up. Other number on their website immediate busy signal. Smells like a scammer to me! Prices are too good to be true as well.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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1.0

REBUILT!

Prestige Auto Gallery 1 LLC is try to hide the fact that they are selling REBUILT CARS google the VIN and protect yourself. Don't trust any dealer that tries to play this type of game.

1.0

REBUILT!

Prestige Auto Gallery 1 LLC is try to hide the fact that they are selling REBUILT CARS google the VIN and protect yourself. Don't trust any dealer that tries to play this type of game.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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1.0

Avoid!!!!!

Wouldn’t even give the 1 star rating, really. Sold me a vehicle that has needed nearly $6000 worth of work in the two years I’ve had it, and it still needs a new computer system. That’s more than we paid for the car! Also, the guy lied to my face about why the floorboard was wet…said windows were down during rain the day before…nope, all of it came from the sunroof. Hate this place so much!

1.0

Avoid!!!!!

Wouldn’t even give the 1 star rating, really. Sold me a vehicle that has needed nearly $6000 worth of work in the two years I’ve had it, and it still needs a new computer system. That’s more than we paid for the car! Also, the guy lied to my face about why the floorboard was wet…said windows were down during rain the day before…nope, all of it came from the sunroof. Hate this place so much!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Avoid-Misleading Pics-Unhelpful staff

Avoid this place like the plague. DO NOT VISIT, AVOID, AVOID! Pictures on various auto search sites were extremely misleading and deceptive. I live over 2 hours from location and called for more information on a vehicle which appeared immaculate in the posting. Was refused a video call, in 2022 where every phone imaginable has this capability! Refused additional information and asked to come view the vehicle in person. Due to how this appeared online I drove down to find a vehicle in disgusting condition, no vacuuming or wipe down performed on vehicle and previous owners’ trash still located in vehicle. Tire flat on one side. Hood would no close properly and as soon as opening found had extensive frame damage and missing bolts and alignment on mounts were off by inches. Would have been easily found on video call. Was of over 5 hours of wasted time and money to visit location. Employee said they weren’t aware of any issues with the vehicle, which was a blatant lie. Lot had maybe 50 cars on it, and they all appeared trashed and gross. Lazy gross car lot.

1.0

Avoid-Misleading Pics-Unhelpful staff

Avoid this place like the plague. DO NOT VISIT, AVOID, AVOID! Pictures on various auto search sites were extremely misleading and deceptive. I live over 2 hours from location and called for more information on a vehicle which appeared immaculate in the posting. Was refused a video call, in 2022 where every phone imaginable has this capability! Refused additional information and asked to come view the vehicle in person. Due to how this appeared online I drove down to find a vehicle in disgusting condition, no vacuuming or wipe down performed on vehicle and previous owners’ trash still located in vehicle. Tire flat on one side. Hood would no close properly and as soon as opening found had extensive frame damage and missing bolts and alignment on mounts were off by inches. Would have been easily found on video call. Was of over 5 hours of wasted time and money to visit location. Employee said they weren’t aware of any issues with the vehicle, which was a blatant lie. Lot had maybe 50 cars on it, and they all appeared trashed and gross. Lazy gross car lot.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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1.0

Terrible experience, worst customer service

If there was an option for zero stars, that would be my rating. My husband and I purchased a vehicle from this dealership and took it for an inspection the next day which came back to have a list of problems. We contacted the dealership again and they said they would fix the problems for us. We dropped the car off to have the problems fixed and we did not get our car back for more than a MONTH. We had to call multiple times for an update as nobody was giving us a direct answer about our car. Finally, they said they couldn’t fix the issues with the vehicle and not only that, but we picked the car up with more issues than before. The dealership said they couldn’t do anything to help us even though they handed the car back in worse condition. Terrible customer service, and no sense of urgency with the matter. I would NEVER purchase another vehicle here or recommend anyone to purchase a vehicle from this dealership.

1.0

Terrible experience, worst customer service

If there was an option for zero stars, that would be my rating. My husband and I purchased a vehicle from this dealership and took it for an inspection the next day which came back to have a list of problems. We contacted the dealership again and they said they would fix the problems for us. We dropped the car off to have the problems fixed and we did not get our car back for more than a MONTH. We had to call multiple times for an update as nobody was giving us a direct answer about our car. Finally, they said they couldn’t fix the issues with the vehicle and not only that, but we picked the car up with more issues than before. The dealership said they couldn’t do anything to help us even though they handed the car back in worse condition. Terrible customer service, and no sense of urgency with the matter. I would NEVER purchase another vehicle here or recommend anyone to purchase a vehicle from this dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

AVOID this place

Owner lied about fixing ac and didn't disclose leak. Lied about it, worst vehicle I've ever owned. Do not go there. Giving all 1 stars, cause 0 or negative isn't an option.

1.0

AVOID this place

Owner lied about fixing ac and didn't disclose leak. Lied about it, worst vehicle I've ever owned. Do not go there. Giving all 1 stars, cause 0 or negative isn't an option.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

No place to store my teebags

I travel alot and need storage for my teebags. I was told this suv was great for teebagging only to lied to and disappointed. :(

1.0

No place to store my teebags

I travel alot and need storage for my teebags. I was told this suv was great for teebagging only to lied to and disappointed. :(

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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1.0

Terrible!!!!

DISGUSTED!!!!!!!!! My husband called yesterday and asked very detailed questions about this vehicle before driving FIVE HOURS to go look at it AFTER receiving misleading information about the vehicle! He was told there were no check engine lights on, the air worked, and no rust, all were NOT TRUE, and the pictures online made the car look AMAZING, LIES!!!!!! They TOOK our deposit (that was not told to be non refundable)!!! My mother works in car business and is one of the most honest and caring people when it comes to selling, ESPECIALLY when the customer lives in a whole other state!!! The sales lady that my husband dealt with today is a complete JOKE!!!! When he gets home from driving 5 HOURS I will get here name and add it to this post, bc she is a crappy person!!!! This dealership is a scam, and is just out to take peoples deposits! I am absolutely disgusted and can’t believe places like this actually exist! If you want a GOOD car from HONEST people come to SERRA CHEVROLET IN JACKSON, TN, DO NOT GO HERE!!!!!!!!!! I can’t believe people are actually okay with doing this to good people. Looking into a lawyer to file a lawsuit against these horrible people! Buying cars from crappy auctions and trying to make money off of them, especially when they are complete junk is not right and should be a crime!!!! I will go above and beyond to make sure these people pay for what they did to my family!!!!

1.0

Terrible!!!!

DISGUSTED!!!!!!!!! My husband called yesterday and asked very detailed questions about this vehicle before driving FIVE HOURS to go look at it AFTER receiving misleading information about the vehicle! He was told there were no check engine lights on, the air worked, and no rust, all were NOT TRUE, and the pictures online made the car look AMAZING, LIES!!!!!! They TOOK our deposit (that was not told to be non refundable)!!! My mother works in car business and is one of the most honest and caring people when it comes to selling, ESPECIALLY when the customer lives in a whole other state!!! The sales lady that my husband dealt with today is a complete JOKE!!!! When he gets home from driving 5 HOURS I will get here name and add it to this post, bc she is a crappy person!!!! This dealership is a scam, and is just out to take peoples deposits! I am absolutely disgusted and can’t believe places like this actually exist! If you want a GOOD car from HONEST people come to SERRA CHEVROLET IN JACKSON, TN, DO NOT GO HERE!!!!!!!!!! I can’t believe people are actually okay with doing this to good people. Looking into a lawyer to file a lawsuit against these horrible people! Buying cars from crappy auctions and trying to make money off of them, especially when they are complete junk is not right and should be a crime!!!! I will go above and beyond to make sure these people pay for what they did to my family!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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