CMA Colonial Subaru

I’ve had a disappointing experience with the service department at Colonial Subaru. After bringing my 2015 Outback in three separate times for an issue with hesitation when accelerating at lower speeds, especially during turns, I’m left with the same unresolved problem and a $2400 bill. Despite their efforts, the service team replaced parts—like the ignition coils—that did not seem necessary, as my check engine light never came on, and the repairs failed to fix the issue. I’ve also grown increasingly skeptical of their explanations. For instance, they once claimed that too much oil in the car was causing the problem, even though the hesitation occurred both before and after an oil change. It’s frustrating that after multiple visits, I still don’t have a solution. I would have appreciated an honest admission that they didn’t know what was wrong, instead of being led to believe each repair would resolve the issue. Unfortunately, I can no longer trust in the quality or transparency of their service, and I regret relying on them for this issue. This experience has been a costly and disappointing lesson for me.

I’ve had a disappointing experience with the service department at Colonial Subaru. After bringing my 2015 Outback in three separate times for an issue with hesitation when accelerating at lower speeds, especially during turns, I’m left with the same unresolved problem and a $2400 bill. Despite their efforts, the service team replaced parts—like the ignition coils—that did not seem necessary, as my check engine light never came on, and the repairs failed to fix the issue. I’ve also grown increasingly skeptical of their explanations. For instance, they once claimed that too much oil in the car was causing the problem, even though the hesitation occurred both before and after an oil change. It’s frustrating that after multiple visits, I still don’t have a solution. I would have appreciated an honest admission that they didn’t know what was wrong, instead of being led to believe each repair would resolve the issue. Unfortunately, I can no longer trust in the quality or transparency of their service, and I regret relying on them for this issue. This experience has been a costly and disappointing lesson for me.

I have been going here from day 1, bought my car here. Recently I took my car to get a oil change,tire rotation and inspection cost me $168.00 it was outrageous what they charged me, didn't tell me it would cost that much in advance either. I will never go back again. Biggest rip off I have ever seen.

I cannot adequately express how disappointed I am with the service I received in April. I am so disappointed and completely disgusted that the last time I went to CMA Subaru for service may very well be my LAST time. I had an issue with the front end making a noise when I turned my 2016 outback. Upon the service teams inspection and recommendation I was advised to pay $3200 to replace both front faulty axles. Thank God I was not misled by this service department. Because after seeking a second opinion, an opinion that proved to be accurate and more importantly trustworthy the repair only required the right axle to be fixed. $3200 that CMA wanted compared to $330 from another mechanic. I have always been confident in seeking repairs from the dealer. But now as a result of this recent experience my perspective has changed. Beware of CMA Subaru service department. Just for the diagnostic they charged me an outrageous $160. Again I say beware of CMA Subaru service department. Be smart and use wisdom because if you don't you can become misled and they will take advantage and hit you hard in the pocket. You got 1 star but I wish I could give you zero stars. Zero stars is what you really deserve.

I am having the worst service experience here, my Outback went in for repairs 3 weeks ago and no one in the service department can give me a trustworthy update on the completion of my repairs, they can’t even give me a date for completion, I have no confidence that repairs done here will be done well as they all seem to not have a clue, and the standard of service to a paying customer is extremely poor

I give this service department zero stars. I feel like they gave me a VERY high estimate for the work that needed done on my Subaru, and suggested that I have services that I didn't actually need. I won't be back.

Most amazing service department ever! Friendly faces and so eager to help in anyway possible! Mindy is the sweetest soul that makes her customer’s family. Even answering and returning phone calls on her days off to ensure the best service possible. The techs also do an amazing job and my Subaru is always kept in tiptop shape. Thanks so much to the whole service department

Zero Stars. I would not recommend using the service department at this Subaru location. I was in VA traveling and due for my 60K mileage. I made an appointment and dropped my car off for service. I paid my 1K and went on my way thinking I was taken care of. As I made my drive back across the country to TX I noticed something’s were not right. What I noticed to make me question them doing the work was my tire pressure. I took it into my local dealership to where I bought my vehicle to verify what I was charged for was done. CMA Colonial Subaru charged me for a rotate and balance on my tires, along with everything else included in the 60K when in fact they did not provide that service. I know that because I had my front driver tire plugged before my drive to VA and when I got back that same tire was in the same place. Another thing they charged me for, to replace my air filter, they did not because I have an after market filter on my car. Let me also say there is a difference between a new spark plug and a spark plug that has 60K miles on it, which I can provide a picture of because those 60K spark plugs are still on my car. Many more things are included in that 60K maintenance that I paid for that I did not get. Make it right and give me a refund so I can actually pay for services to be rendered.

My recent flat was a reason to test Subaru Roadside Assistance. My Outback was picked up from my home and delivered to the dealership on a Roll-back. The Service Department took great care to make a replacement tire match the other three tires. The result was worth the wait! The service staff were polite and efficient, as always.

I took my Subaru Outback XT for its first check-up today. The friendly staff went out of their way to make me feel welcome and to make me feel good about buying a Subaru! I'm sold on the service and the Subaru!