CMA Colonial Subaru

I give this service department zero stars. I feel like they gave me a VERY high estimate for the work that needed done on my Subaru, and suggested that I have services that I didn't actually need. I won't be back.

Most amazing service department ever! Friendly faces and so eager to help in anyway possible! Mindy is the sweetest soul that makes her customer’s family. Even answering and returning phone calls on her days off to ensure the best service possible. The techs also do an amazing job and my Subaru is always kept in tiptop shape. Thanks so much to the whole service department

Zero Stars. I would not recommend using the service department at this Subaru location. I was in VA traveling and due for my 60K mileage. I made an appointment and dropped my car off for service. I paid my 1K and went on my way thinking I was taken care of. As I made my drive back across the country to TX I noticed something’s were not right. What I noticed to make me question them doing the work was my tire pressure. I took it into my local dealership to where I bought my vehicle to verify what I was charged for was done. CMA Colonial Subaru charged me for a rotate and balance on my tires, along with everything else included in the 60K when in fact they did not provide that service. I know that because I had my front driver tire plugged before my drive to VA and when I got back that same tire was in the same place. Another thing they charged me for, to replace my air filter, they did not because I have an after market filter on my car. Let me also say there is a difference between a new spark plug and a spark plug that has 60K miles on it, which I can provide a picture of because those 60K spark plugs are still on my car. Many more things are included in that 60K maintenance that I paid for that I did not get. Make it right and give me a refund so I can actually pay for services to be rendered.

My recent flat was a reason to test Subaru Roadside Assistance. My Outback was picked up from my home and delivered to the dealership on a Roll-back. The Service Department took great care to make a replacement tire match the other three tires. The result was worth the wait! The service staff were polite and efficient, as always.

I took my Subaru Outback XT for its first check-up today. The friendly staff went out of their way to make me feel welcome and to make me feel good about buying a Subaru! I'm sold on the service and the Subaru!

From sales to service, this is the Subaru dealership to go to. I recently purchased tires for one of my Subarus that I bought from here. The price was competitive compared to other local tire specialty shops. These people are professional, polite, and the service was performed quickly.

Just would like to say this is strictly for the service department! Mindy is a xxx I took my car in April to get a diagnosis due to my transmission having problems… I finally took it back to potentially get it fixed! I was told they had a new mechanic, and I would get a free diagnosis this time due to the circumstances. I then was told they wouldn’t rebuild my transmission that I’d have to just do a swap, which is BS because the last mechanic was definitely going to rebuild it. She found a Transmission told me the total would come out to $5,000 not including a warranty! I then asked about a rebuild because that price was ridiculous!! She said that it would be the same price for the rebuild which there is no way in xxxx that’s adding up! I called an actual Transmission shop and they even said they were full of it, and it’d be best to take it to a transmission shop…

Super Dealership !! We are customers since They opened this location and Service is always fantastic. Recently we bought brand new model Outback 2020 and Salesman ADAM WALTON was so helpfull THANK YOU SUBARU GUYS !!!!!

Salesperson William Lingenfelter was very helpful in finding exactly what I wanted He explained all the bells and whistles of the model I was interested in and showed me the various safety features during our test drive. Super helpful and professional. Ed Savage, the Sales Manager made doing the paperwork super easy and the process was very quick and painless. I was then introduced to Floyd who went over every feature in the vehicle with me. The whole car buying experience was a pleasure. I would definitely recommend Colonial Subaru. A new happy Subaru customer.

absolutely best service ive had at a parts department from a dealership, granted i know what im doing, dan has been a great help with my parts needs.