Todd Wenzel Superstore

1.0 out of 5 1.0

Reviews

1.0 out of 5 1.0
12 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    August 22, 2019

    I was so badly treated by them and ripped off by their old manager!! The sad part was that when I finally was able to tell someone about all of it...he... was cold and rude!! I thought maybe they would want to make things right with me , but they did not. I know they have lost at least 8 sales because of the way I was treated. If they could have just tried to make things right and been understanding , I could have understood them having that terrible manager and got rid of him. Do not sorry me and then do not stand behind your customer!! I was stuck between a rock and a hard spot .....I wish I would have just walked away.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 20, 2019

    I purchased a used truck from them and drove it the couple hours home with no issues. The NEXT DAY I was towing a boat that is well under the max tow rating... of the truck. The truck literally shook and got extremely loud. Sense it was after hours I called and emailed the sales rep that I had purchased the truck from. I was completely ignored and never received any phone calls or emails from the rep or the sales manager in return about it. Come to find out in order to fix the issue it will cost me almost 8k. Thanks Todd Wenzel's for absolutely nothing but debt and a pain in my a**. WILL NEVER SHOP HERE AGAIN AND WILL TELL EVERYONE THAT ASKS TO STAY WAY. ABSOLUTELY WORTHLESS.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
  • January 26, 2017

    Lets face it, nobody likes going to a dealership and trying to figure out the price and vehicle that fits you. Tyler Vitale did a great job helping me... find a vehicle that fit what i wanted and was within my price rance in a very short amount of time. Great people here willing to work FOR YOU! Thanks todd wenzel!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing us, Chad! We appreciate your business and look forward to seeing you in the future!

  • 1.0 out of 5
    June 17, 2019

    Asked The Used car Salesman if he could get a set of car keys and he told me "no you are already working with another salesman, go get it from him." Very... unfriendly and obnoxious towards me. Would never ask this salesperson for another thing!!!!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    June 9, 2017

    I drove 40 minutes only to be told the vehicle i was interested in and had called about shortly before was already promised to someone else. And sales... staff not at all friendly or caring, just slick used car salesmen who look at you not as a person, but as a potential check.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    We are sorry the vehicle you came to see was unavailable. Customer service is our number one priority and your feedback will be used to improve our pr...ocesses. If you would like to discuss this in more detail, please reach out to Drew Smith at 616-669-6683.

  • 1.0 out of 5
    June 9, 2017

    I would never recommend them to anyone. They care about money not people, and that is way too apparent.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are sorry your experience did not meet our standards. If you would like to discuss this in more detail, please reach out to Drew Smith at 616-669-6...683.

  • 5.0 out of 5
    March 16, 2017

    I knew what car I wanted to buy and I was able to get a newer one within my price range and I love it.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, JaKese! We are so happy we were able to help you get into a newer vehicle!

  • 5.0 out of 5
    February 20, 2017

    Great people, not high pressure like some places. Easy to talk to. Very willing to work with you. Would definitely do business there again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your great review, Nick. We appreciate your business and hope to see you again!

  • 1.0 out of 5
    January 30, 2017

    Drove 95 miles to buy a truck that I was told they still had before I left only to discover that they sold it 4 days before.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are sorry that the vehicle wasn't available for you when you made your visit. We move our used car inventory between our four locations and it soun...ds like there was a communication breakdown somewhere in the process. Thank you for this feedback, as it will help us to improve our process. If you are still looking for a truck, please let us know and we would love to make it right.

  • 2.0 out of 5
    January 16, 2017

    Twice we inquired about some vehicles. We weren't able to come to an agreement on either vehicle. The first vehicle we made an offer and they turned it... down. About two weeks later the salesman called and said that he could make the deal work. We drove to the dealership and met with the salesman and they actually wanted more than our first offer so we ended up leaving. Then about two more weeks later Todd Wenzel had lowered the price below what we offered but never contacted us. We let it go. The second vehicle (different salesman), we couldn't come to an agreement on the price. Before we left we were told that they would watch out for other vehicles in our range and when it came in we would be contacted. I recently saw a vehicle on Cars.com from Todd Wenzel and have yet to receive a call. Makes me wonder what kind of service I would get if I ever needed it. They don't seem very anxious to sell a vehicle. Very hesitant to shop there.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    We are sorry that we couldn't reach a mutal agreement on a vehicle. I assure you, we would LOVE to help you find a car you love within your budget. If... you are still in market, please email your name and contact information to marketing@toddwenzel.com. Thank you!

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