Classic Kia of Carrollton Hours
On Apr 8, I put down a deposit on a Telluride, they already had the vin# and it was being delivered no later than April 15. April 15 comes, and the wrong... cars were shipped to them. They said they would have it no later than 22nd guaranteed. Apr 22nd comes and goes, now due to covid all shipments are being delayed, the car is built but they can’t find someone to deliver it. On May 1st, they said they received the invoice for the car and that means it will be here soon (not sure why they guaranteed it 2-weeks earlier without having the invoice). I tell them I’m out of town for a week starting the following Wednesday. They said they hope to have it by Tuesday. Tuesday morning, I find out my income is dropping $700/mo due to Covid. I express my desire to postpone my purchase. They say they can defer payments for 45-days. I tell them ok, when the car comes in, I’ll come look at it. Of course, it comes in once I’m out of town. They ask if I still want it, I said they can open it up for sale and if it’s still there Monday or Tuesday I’ll come look at it. Well, congratulations for them they sold I within an hour. I was still leaning towards buying the car with the deferred payment, but I figure it’s a win-win and everyone would be happy. Well, I’m not happy. They won’t refund my $500 deposit. Nothing was said about me losing my deposit if they sell it to someone else. I understand if I walked away from the deal completely, they would keep my deposit. But I couldn’t buy the car before Monday no matter what, and they sold it in an hour. I’m very disappointed in the customer service at Classic Kia of Carrolton. At some point soon, I will be buying this car, but it won’t be at this dealership. Anyone company this petty over $500, where they lost nothing, is not a company I would recommended doing business with.
Hi there! I was really looking to do business with your dealership, however, I’ve been in contact with Lynell Richardson, and I just called to speak with... her. Upon calling, someone answered the phone and I proceeded to ask for her, I was advised that she was not in today and that she would be in on tomorrow. I said okay thank you so much, and before I was able to finish my statement a rude person from your dealership hung the phone up in my face. That was not professional or appreciated. With that being said you have lost a sale!
Great staff, very helpful even though they didn't have the car I needed, they tried very hard to find what I wanted. Will continue to shop them first... to see if they find my car preference
Wonderful People and Super professional attitude and Extremely helpful. I Have not found any KIA dealership any better. Everything was done right, fast... and professionally.
The sales consultant's email lacked attentiveness. It seemed like his time is more valuable than ours. Still looking elsewhere for a used car purchase.
Best experience I've had with the process of purchasing a vehicle. Hands down. Blake Bell is a huge reason for this. Great guy, great customer service,... super helpful!! Everyone here was amazing. Go see Blake!! Definitely won't regret it.
My sells REP was Blake Bell and he was phenomenal! He asked my daughter what she wanted and he made those dreams come true. She and I both were extremely... happy with the car, the mileage, the warranty and most of all the attentiveness we received from Mr Bell!
Everything was good from the test drive to signing
I worked with Blake Bell and and Rob Holland to buy my minivan. They treated my family and I fairly at every point in the process. They exceeded my expectations... with speed of financing and were very flexible with my schedule to test drive and negotiate the final price. It was the best car buying experience I've had.
This dealer is over priced compare to other dealers, they don't try to make deals or offers, make sure you verify prices before you buy from them