Auto Boutique

The purchasing experience itself was simple and seamless staff seem friendly. My issue is with the vehicle itself. I purchased on 1/4/2023. The next day we noticed the right side vent only blew cold and left the whole passenger side of the vehicle windows unable to defrost. We brought it back to autoboutique on the 5th and was told we could get a phone call to schedule an appointment. After no return phone call and multiple calls and texts that went unanswered to their service dept we finally was able to get in and get it fixed. Shortly after the check engine light came on. On 1/25/23 tried calling autoboutique service manager Sam and was told I'd receive a call back. After not receiving a return phone call I decided to take it to a repair shop. Had repairs done but engine light still on. Finally took the vehicle to the Ford dealership to find out the camshaft gear need replacing totaling $4800 !! Tried to get quotes from other mechanics and they won't even touch the vehicle so I'm stuck with a useless 20k vehicle not even 1 months after purchasing from autoboutique. AVOID THIS PLACE AT ALL COSTS!!!

The purchasing experience itself was simple and seamless staff seem friendly. My issue is with the vehicle itself. I purchased on 1/4/2023. The next day we noticed the right side vent only blew cold and left the whole passenger side of the vehicle windows unable to defrost. We brought it back to autoboutique on the 5th and was told we could get a phone call to schedule an appointment. After no return phone call and multiple calls and texts that went unanswered to their service dept we finally was able to get in and get it fixed. Shortly after the check engine light came on. On 1/25/23 tried calling autoboutique service manager Sam and was told I'd receive a call back. After not receiving a return phone call I decided to take it to a repair shop. Had repairs done but engine light still on. Finally took the vehicle to the Ford dealership to find out the camshaft gear need replacing totaling $4800 !! Tried to get quotes from other mechanics and they won't even touch the vehicle so I'm stuck with a useless 20k vehicle not even 1 months after purchasing from autoboutique. AVOID THIS PLACE AT ALL COSTS!!!

Wanted to buy a car but they kept adding stuff I didn't want to make the price higher. Claimed the Owners insisted on customers buying certain items. The owners are paying the bill so they can keep their car.

They add too many junk fees instead of just add the ones required by law

Turn back now. Do Not Purchase. I am certain the truck I bought is damaged under shady work. I agreed to a price, I paid that price and much more. In the flurry of paperwork, I have LoJack, some paint protection, and who knows what else. I the simple contract, after line items I agreed to, 4570.35 made it's way in section J line 5, paid to others on your behalf.I netted 2k on a trade that was 9500 T.I.V, acv with CarMax around 11k, I was told they bought down my rate to match up with personal finance, which I'm sure was extra extra cash somewhere for them. I only looked at the paperwork a few days after the purchase, but be assured, there is no recourse. In the flurry of paperwork, you sign an arbitration agreement. Keep your dignity, keep your money, maintain your peace, and stay away from the dealership. The business is THIEVERY.

I suppose it was my own fault. I agreed to purchase at a specific price with trade in. I didn't pay only that price, I agreed to, but I paid for LoJack, some ridiculous paint protection, dealer fees, and who knows wth else. They are thieves in the highest degree. I'd contact a lawyer, but you sign arbitration agreement in the bs paperwork. I would feel guilty if I didn't warn and implore any and everyone that sees this, to turn away. I ended up getting 2k off a 9500 trade. Turn away, now, and consider other options.

HIGHLY UNPROFESSIONAL! wouldn’t even give one star!!!! This place is highly unprofessional! They had us running around for nothing! They told my husband his military orders weren’t real orders (when he had his uniform on) & also when proven wrong they couldn’t even give an apology! They were trying their hardest not to sale him the car because they didn’t like the fact my husband proved them wrong! (About the orders) Again I’m so glad this happened I wouldn’t have never wanted to go into business with them! & again highly unprofessional & just stupid! The (navy fed) 🤣

I found a car I liked from them and after reading reviews from here I did my due diligence and took the car to a mechanic to have inspected. It had a ton of electrical problems and rust all over the ball joints. None of that was disclosed to me of course. The dealer said they checked it before placing it for sale. What a waste of time. Super slimey. I wouldnt trust them.

The price they quote is kind of a joke. Wait til they give you the "final out the door" price. It includes: What a sham!! $899 Dealer Fee will apply to every vehicle, every customer, every time. It is a for-profit fee. $328.52 filing fee Smart Auto Care Paint & Interior Protection of $1299 Shipping costs are not complementary, but are an additional cost to the customer, and can be added into the financing.

Jada was very helpful and went over and beyond! Thank you Jada for your help, very professional!