Capital Chevrolet

Purchased a classic 1973 Corvette. Although I understand the car was "as is" we made sure the dealer had the brakes checked out for safety. Both the salesman... and manager assured us the brakes were checked out and were good. Turns out both front and rear brakes were crystallized needing full replacement. Besides being costly this was dangerous. I am disappointed at the lack of honesty at the dealership. Also I paid full asking price for the car without haggling. Not good.

The accessories that were supposedly added after delivery of the vehicle to the lot were not represented on the window sticker online or in person. I sat... down for the first round of negotiating to find that the price before all of the typical other charges is about 10% higher than I expected. I knew this deal wasn't going to work right off the bat as I was faced with negotiating these costs down to just breaking even on the sticker price. There are also a lot of advertised discounts, some I was aware I would not quality for. As for the rebates I was told sevveral times I would qualify for, they were just compensated for on their end by dipping into some of the other discounts. Basically, what I was presented with online was a discounted amount of about $2500 ("dealer discount"). When I went in knowing that I would qualify for a GM discount for teachers, they told me it was going to amount to about $1400 off. Great, right? Ya, no. When he came out with the offer, it basically replaced the dealer discount of $2500. So, I literally would have saved $1100 by NOT letting them know that I was a teacher. Pretty awesome. This was a 'new' vehicle with 5000 miles on it, also. When I asked what the savings would be for a 'new' vehicle with almost half a year of miles on it, he pointed to the dealer discount on the website that he pulled up with the advertised price and 'savings.' He actually pointed to the $2500 dealer discount that I was literally told moments earlier would actually be $1100 less because I made the mistake of spilling the beans about me being a teacher. I asked, "That amount is your percieved diminishd value based on the use and mileage of the car as a demo?" His response was, "That's what we've discounted the car." I asked, "So, that's what you feel the depreciation of the car would be?" He responded, "This is our discount on the vehicle." That told me enough and I implimented my exit strategy after apologizing to my salesperson, Ben, who was great through the experience and had done what he could to earn my business. I also told him that I basically thought the whole representation of the rebates, discounts, and initial cost of the vehicle as it was presented on the lot was really shady.

Great customer service, when I purchased my camaro and afterward with the services. They always answer my calls and questions even after the buying process!

Capital Chevrolet has an awesome team. I was in the market of buying a new Tahoe or Yukon. They have a wide variety of used vehicles and it was easy for... me to find what I was looking for at a great price. Dajion, Ruben, Mike and Brett were all very polite, knowledgeable. I would recommend this dealership to anyone. 5 Stars!

We were looking for a used Chevy pickup in a certain price range. Francis helped to find us a truck in our price range and they helped us find financing.... We were well pleased then and with their followup. Thanks!

Since moving to new location seems like there?s just too much going on. Seems like no one even knows what planet they are on, much less what they?re doing.... Had an electrical issue with my Silverado. Service advisor said ?they unplugged and plugged back in some connections? issue was cleared. (Took 4 days) Charged me $150 and then my vehicle has the same issues reoccur not 2 miles after leaving the dealership. I understand electrical issues are hard to diagnose, that?s fine but the lack of communication and updates are crappy. My vehicle sat at the dealership for 4 days with no contact to me at all. Also I had an issue with the lack of loaner vehicles. For such a HUGE dealership with a vast amount of vehicles it?s very discouraging from GM that they didn?t have not one to loan me. And it doesn?t seem like there?s a waiting list. My vehicle has been there for a week and no one has helped with a loaner. I guess I?m just supposed to walk back and forth to work until the service department decides to do something about my vehicle. I would HIGHLY discourage anyone from using Capital Chevrolet.

my experience in capital chevrole met my expectations since you arrive until the end all very friendly!

We enjoyed working with Jovahn! He was very kind and helpful throughout the process! We love our 2017 Pepperdust Tahoe and appreciate Jovahn making the... process smooth!

DO NOT BUY FROM THESE LIARS!!! We bought a pre-owned 2018 Lincoln MKZ (17000k miles) last Nov. LIE #1.We were only given one (smart key). We were told... they would give us the second key when we brought int in the following week to have the Super polyshield ($200)applied to the finish! Well they did not have the extra key when we brought it in. They promised to mail it out the following week! Never got the key! After numerous calls and text over the last 9 months still no key! LIE # 2.Not really sure they applied the polyshield either because they only kept the car in the back for about 15 mins. Plus we never got the polyshield kit they said would be mailed to our home! LIE #3.After haggling with the sales manager(Justin Hamlin) over $700 he agreed to gives us free oil changes and car washes for life. Would have taken but we live 2 hrs. away. So he then offered a 3 year GM service package which included oil changes, tire rotations and multi-point inspections which would be honored at any GM dealer. After calling my local GM dealer that also turned out to be false! STAY AWAY FROM THIS PLACE! If you do go make sure you get any promises in writing!

One of the easiest buying experience I have ever had!!! Thanks to Chas Cook. I would definitely recommend him and the dealership for your next car purchase.... Thanks for making it simple!!