Capital Chevrolet

Sales manager was disrespectful and rude. I had questions after I purchased a vehicle. Totally different customer service from purchase experience.

On 6/26/2026 around 5:30pm, I visited Capital Chevrolet to see a 2020 BMW 740i listed for $26,799, stock #9C05525B, dealer fees included, listed on Autotrader. I was quickly greeted by Brandon Gonzales, who was friendly and quickly showed me the vehicle, which was just traded on a Corvette and not reconditioned. I expressed interest in purchasing the vehicle. I’ve already driven them, and was ready to buy it outright, but needed to see if it fit in my garage. He explained that it wasn’t ready for me to drive, but I could do all of the paperwork upfront. When it was ready in a couple of days, I could test drive and if I like it, could just take it quickly. I agreed, and he wanted to talk numbers. I said that I would agree to purchase it for what it was listed for on Autotrader, and to verify that the cost was all in with dealer fees. This is where it takes a turn. He took my phone and left for a few minutes to show his manager. He came back with some made up xx story about how he doesn’t know how the Autotrader ad came to be, that he doesn’t know where that pricing came from, and implied that the pricing wasn’t from their team. I told him that you have to pay for an Autotrader ad, so they had to have made it, it doesn’t appear out of thin air. Basically, they said they wouldn’t agree to the price that they advertised the car for, so I left. I understand mistakes happen, but to lie to my face and insult my intelligence is just poor salesmanship, and if they’re willing to lie about making an honest mistake, how can you trust this dealership to do the right thing for the customer? I would have been willing to work with them on price if Brandon had the integrity to admit a mistake, but he lacked the character to do what’s right. Here’s a screenshot of the pricing - even though they claim to not have made the ad, I guarantee it magically will be updated within the next hour.

Great Job at Capital Chevrolet. always dependable, capable of being trusted, counted on or relied upon. Capital Chevrolet, Reliable, Trustworthy, Steadfast and Constant. Valecia & Robert Burton

This one is kinda tricky I have 2 experiences that ultimately leads to this review first experience I go there talk to a salesman who was really good wasn't pushy at all listen to what I said I wanted and the price I wanted to pair found me a couple of trucks as he's pulling the trucks up for me to look at the manager comes over he ask me a few questions told me he try to make a deal with me today on buying a truck ok cool I find the perfect truck I test drive it and everything ok this the one we go inside I say let's talk numbers manager gives me a out the door price to my surprise it meets my numbers I didn't even negotiate which that's my thing lol now mind you this is a cash buy I already have the money so it's no financing things is I forgot check in my girlfriends car and it's almost closing time so I'm asking could y'all hold it or what can we do about it because it's almost closing time so they're like let's just do all paperwork then tomorrow just bring the check and it's done so I do all paperwork and leave the truck is mine all day I'm excited because I have a truck finally after all my life having cars finally a truck so I agreed to come after work the next day forgot to mention I live in the neighborhood of this dealership if you know the location but anyway all day excited get off work get the check I add insurance to the truck me and my lady goes to get the truck and the truck has been sold gone picked up that night apparently all that paperwork all the excitement all for nothing they offered me other trucks to try and help but they were all settle trucks to try and fix their mistake nothing they showed me stood out that truck being sold kinda ruined it for me like I really don't even wanna shop around anymore dealing with dealerships over and over is a hassle and finding one that had what you wanted just to get it snatched away like that is tough they have other trucks like the one I wanted but at a higher price that I'm not willing to pay that's what made that the perfect sucks big time back to the drawing board now !!! Thanks for nothing Capital Chevrolet

Carpe Diem(Buyer Beware)! Took my 2023 Silverado 1500 RST 4x4 in for a M.I.L(malfunction indicator lamp) and an oil change. I dropped the vehicle off, as I did not have an appointment. A few days later Jeff called to inform me the shift control was faulty. He told the part was on back order, but he ordered it and would have it the next day. I never authorized any work to be done, other than the diag., and oil change.. When I inquired about the cost of the repair I was told, “We’re going to take care of it under warranty.” [2] days later I picked up the vehicle and my zero Dollar invoice. [5] days after that I received a call, from Jeff, saying the repair was not under warranty and the repair bill is $1027.xx. Jeff told me, “The warranty Department denied the claim. But, we are going to help by taking $100.00 off the total. This is the first Chevrolet I’ve ever owned. Capital Chevrolet in Wake Forest is making me rethink some of the decisions I’ve made. On a a related note: they never did the oil change I requested.

I had a disappointing service experience with Capital Chevrolet of Wake Forest for my 2024 Chevrolet Colorado Trail Boss. I was not clearly informed about diagnostic charges before work was done, and this has happened on more than one visit. I also had my brake pads replaced, and they wore out again in less than a year, which raised concerns for me about the quality of the service. I’m not sure if new parts were used or if something was done incorrectly, but it made me question the reliability and transparency of the work performed. Overall communication and handling of service issues has been poor, and it has affected my trust in this dealership.

Bought 3 weeks ago. Traded 2 vehicles and they owed me as they were worth more than the new Suburban. STILL haven't gotten my check, paperwork etc. Can't get a return call after several messages. Sadly going to have to get an Attorney to get the $11,500 they owe me. Stay away!

RUN far far away before you buy a used car from this dealership. They sold us one with a major oil leak after stating it passed their inspection and that they would back it up. They didn't. Then they made excuses. Then they said they would "make it right". Their idea of that was to try to sell us a car for over $10,000 more than we already paid. Now they are making up more excuses on why they don't care. In my 30 years of buying used and new cars I've never come across such a dishonest seller. RUN RUN RUN far away.

KInd professional, thorough information from seeing vehicles, paperwork to buy, and explaining the car features by all personnel from salesperson, managers and finance. We were very happy with the car and service we received from everyone.

Dan was real helpful with my 2002 C5 Corvette convertible getting diagnostics done on the few problems I had. Even though Chevrolet doesn't make parts for it they were able to tell me what was wrong and what parts I needed to fix the problems. I was able to get the parts for them that they needed and got the problems fixed. Even though dealers get a bad rap for their pricing on repairs I felt the prices I was quoted was fair considering the vehicles condition and low mileage. I would highly recommend them to anyone needing Chevrolet repairs!