Capital Chevrolet

I had a great experience shopping at Capital Chevrolet. I was looking for a smaller vehicle with good gas milage to do errands, shopping, appointments, ect around the area. I worked with Ashlyn who listened to what I was looking for and immediately checked her stock on the lot and suggested a few vehicles to look at. I decided on a chevy Trax, and we sat down worked out the details. She was knowledge, courteous and didn't try to sell me a multitude of add- ons that I didn't need or want. This was without a doubt the best buying experience I have had at a car dealership. If you are looking for a new car in the Wake Forest N.C. area, make Capital Chevrolet your first stop.

Thank you to Terry Hodges for your professional help in purchasing my truck. Terry made the deal easy and was great to work with. Highly recommend Terry to anyone looking be sure you ask for him !

Sales man did amazing work couldn't ask for better they cleaned it very well, dident take them long to get ever thing together he came out side as soon as I got there

On time, and no waiting. Service dept is clean and organized. Waiting area is large and has a few tvs . I did like it better with more cars in the showroom, gave me more to explore

DO NOT HAVE ELYSIA MCMILLIAN AS YOUR ADVISOR I brought my car here for a diagnostic and had an issue with not being communicated well with. My car was there for service on a Friday and Elysia neglected to advise me by end of business that my car would be staying there through the weekend. I planned to call myself for updates before end of business but didn’t realize service closed before the dealership and missed my window to call, (a fact I later tried to bring up to the manager Anne Morrell but was cut off as she didn’t seem interested in actually hearing or understanding me). Elysia also neglected to let me know that their Saturday team is not able to provide updates and that I would have to wait until Monday for an update. On Saturday I called three times, was told an advisor was available to speak to me just to be sent to voicemail when transferred. The receptionist advised she would put in a request for somebody to call me back. After waiting six hours I called back just to be told they operate with a skeleton crew, and no one would be able to give me an update until Monday, which I again found poor communication. When I brought this up to Ann Morrell she completely ignored it. I never got any acknowledgment or apology for the lack of communication she just simply stated “yes we have less crew on Saturdays” I had to say multiple times throughout my interaction with the manager manager that my issue was not the policies, but the lack of proper communication. However, she continued to spout off policies and procedures. There was also misunderstanding and miscommunication around fees applied leading to me being surprised at a $63 additional fee. Elysia had just texted me a minute prior to advise of the amount, yet it took me 3 calls and 3 follow up texts before she answered her line. (Throughout my service she was not very easy to get on the phone at all making texting the main form of communication.)Upon bringing my issues to Elysia’s attention, I was met with non-accountability and passive aggressiveness leading me to ask to speak with her manager. Her manager Anne Morrell was just as unhelpful and showcased the same lack of accountability and understanding, at one point even sighing and rolling her eyes in exasperation as it was the end of her shift and I assume going home was more important than taking the time to understand and PROPERLY address my concerns as a customer. Having not been held accountable for her lack of communication and poor customer service and being propped up with flimsy excuses from management Elysia was emboldened to continue being disrespectful in her tone as I was leaving. On my way out, I was treated to more of Elysia’s passive aggressive tones in the continuous comments she made as I exited the office I had to ignore her attempts to goad me or rub in the fact that she was not held accountable. Since I am an adult, rather than engaging in a back and forth with someone clearly too immature to be in customer service I chose to share my experience here with potential customers to warn them to proceed with caution. I never refused or declined to pay my charges, to resolve all of this all the manager or even Elysia had to say was “I apologize for the miscommunication we will work to ensure it doesn’t happen in the future” that’s customer service 101 to ensure your customer feels heard, not going back and forth with them about useless details and trying to cover your workers behind. I found this whole process unprofessional, and will never bring my car here again . If you don’t know how to communicate with people properly and professionally and are not trained to be with the public I beg of you please find other work! Elysia Mcmillian and Anne Morrell handled this beyond poorly in my opinion.

The customer service was a little disappointing. I left my car the night before of my appointment. Talk to my advisor and left my phone number to get contacted in case anything needed. The following day no a call from the dealer. Around 4:30 I call to get status of the car. Left a message. No one call me. Call back at 5 pm the person that answered never gave me the status. Send me to a voicemail. Went to the dealer. I was informed that I needed brakes replaced asap. But it was too late to change it. No one call me to get the approval because my adjuster was on vacation. I thought that if someone is on vacation one of the other adjuster will cover????

Donnie was an incredible salesperson who stayed in contact during the entire process. We felt very confident as we bought the vehicle. We would absolutely buy from him again.

Bryce Jones was very helpful. He really took his time to answer any questions and concerns that my husband and I had.

Took My 2024 Malibu in for routine oil change. Started smelling a burning smell,opened hood and they had not replaced oil fill cap. Oil had sprayed all over engine. Immediately went to Dealership and Service Manager was less than helpful. Now I really upset and have to take car back to Dealership for another oil change and supposed to clean engine. They pull my car out after oil change and still haven't cleaned engine until I had to get angry and tell them they were going to fix their mistake!!

Dead serious..2 small mice were found in my car a few hours after leaving. Sure it was an accident, but they will need pest control at the body shop or the main service dept.