Castle Subaru

4.4 out of 5 4.4
Rectangle 48
Sales 8:30 AM - 6:00 PM
Service 8:00 AM - 5:00 PM

Castle Subaru Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

8:30 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2017

Welcome to Castle Subaru, Proudly Serving Valparaiso IN, Hammond IN, Gary IN and Chesterton, IN, Drivers

...


In addition to providing the drivers of Portage, Indiana with a cornucopia of new Subaru Outback, Ascent, Forester, Crosstrek, Legacy, Impreza vehicles and used cars, we at Castle Subaru are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts.

But wait, there's more. 6100 US Highway 6 Portage, Indiana we're happy to continue the conversation and answer any questions.

"Experience the Castle Difference!!!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.4 out of 5 4.4
283 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    August 8, 2020

    Bought a used 2005 Honda CR-V from these shady folks over a month ago and have yet to use the vehicle because it has been in repair ever since. No less... than 7 major issues including A/C, door locks, catalytic converter, calipers, battery, alternator, and battery terminals. I wish I had never stepped foot on this property.

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    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Shea, we always strive to do 100 percent for all of our customers, so we're extremely disappointed to hear of your negative experience with us. We wa...nt to regain your trust and your business so please reach out to us at (219) 764-5020. We will work with you to resolve this matter to your satisfaction.

  • 5.0 out of 5
    August 3, 2020

    I researched car makers for months and decided on a Subaru. We went to Castle in Portage.We purchased a new 2020 Subaru Forester. Our sales rep, Reese,... was helpful on every level. He was very patient with us and we never felt hurried or rushed. Answered every question we asked. I would recommend anyone looking for a vehicle to check out Castle Subaru.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bill, we are pleased to hear that your buying experience was seamless. We strive to ensure excellent customer service by providing friendly and profes...sional service. Thank you so much for your business and recommendation! Have a great day!

  • April 10, 2020

    My check engine light went on during the Virus outbreak, like we don't have enough problems. I called for appointment and was schedule the next morning.... I arrived at the new facility ( I understand they had only move 3 days ago) and was promptly greeted. Due to the virus , my safety was very important to them , with sanitizing everything and keeping a safe distance. I was checked in quickly and given a courtesy car to use during repairs, which was awesome. After the shop check out my issue they called for my approval and promptly did the repairs. Picked up car same day and everything was quick and friendly.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bob, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to... feel this way when leaving our dealership! Safe travels!

  • 5.0 out of 5
    August 3, 2020

    Everything went smoothly even though we had difficulty getting the color we wanted. No one really pushy.. Worked hard to get the color. Love the Impress... hatch back.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave a review on your recent visit! We are so glad to hear that you had a great experience with our team at Castle! ...We look forward to working with you again soon! Have a great day.

  • 5.0 out of 5
    July 31, 2020

    Told them how muck I wanted to pay and he made it happen. Came back the next day Tahoe was ready and I was got in 45 min

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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tom, thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope to be of service to you again! Take c...are!

  • 5.0 out of 5
    July 31, 2020

    Shane was quick and knowledgeable, highly recommend shopping at Castle Subaru For your next vehicle! Financed quickly and efficient, I love my new GMC... SUV Terrain!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Melissa, thanks for sharing your story! We pride ourselves on providing each of our customers with top-notch service and we are glad to hear that our ...efforts are paying off! We will let Shane know of your appreciation and thanks for choosing Castle Subaru! We hope to see you again soon and enjoy your new GMC Terrain!

  • 5.0 out of 5
    July 27, 2020

    Larry Shotwell was very helpful and made buying a great experiance. Larry worked with me and made the purchasing easy. I will use Larry and Castle again

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions abou...t services you received and thank you again for choosing Castle Subaru!

  • 5.0 out of 5
    July 26, 2020

    The customers lounge Area is very nice. They have a quality beverage maker, with a good selection of coffee and tea . The facility is super clean. I feel... very comfortable just hanging out there. The restrooms were spotless. Oh by the way! I purchased their Showroom Floor Outback Limited with 2.2 miles on it! I’m 66 years old and it’s the first new car I’ve ever owned..

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Phillip, we strive for a high level of customer satisfaction in all aspects of our dealership. We're glad to hear we delivered such a great experience.... If there's anything further we can do for you, we are happy to help!

  • 5.0 out of 5
    July 25, 2020

    I have to say, I was very satisfied throughout the whole process… It started with a phone call, that was answered by Jessica. Jessica was very polite and... professional. The next day I talked to Tiffany, She set an appointment With Larry. Larry was very knowledgeable, polite with a good sense of humor…A no pressure style. He even came in on his day off, to accommodate me. Overall, a very good experience...

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John, thank you for your kind review; we are happy to pass along your comments to the team here at Castle Subaru! Our team strives to deliver an excel...lent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

  • 5.0 out of 5
    July 24, 2020

    Very pleasurable buying experience. Didn’t feel pressured by the salesman who did an outstanding job by the way. Very knowledgeable and helpful with all... the questions and concerns I had. Will definitely recommend this dealership to all my friends and family.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Andrew, thank you for your high star rating. We're happy to see that your experience with us was excellent! If you have any additional questions, we w...ill be more than happy to assist you! Safe travels!

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