[{"id":505076,"personPtyId":51571469,"firstName":"Tony","lastName":"Alvarez","titleText":"Sales Representative","shortBioText":"Hello im tony alvarez from Chicago lived in lakestation the last 20yrs . sold cars for a chevy store in michgancity for about that long . Been with castle Subaru Mitsubishi for the last yr . I married for almost 20yrs .I have 3 children attend Edison jr.sr.highschool . pet lover I am I have 2 dogs and if my wife had her way we have a lot more . im here to help in any and all your automotive needs .don't hesitate to ask for me .","emailTxt":"talvarez@castleguy.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/aa3f8eacdb19.jpg","drDealerId":41291,"dealerEmpStartDtUtc":"1509494400","industryStartDtUtc":"1062374400","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":505104,"firstName":"Mark","lastName":"Fentress","titleText":"Sales Manager","shortBioText":"HI my name is Mark! I'm married to the love of my life and we have 4 beautiful children together. I am originally from this area but we moved to Florida after my children had grown. Just recently we decided to move back to be closer to family. I am so excited to have the opportunity to be working with the Castle Group and I look forward to getting the opportunity to work wit you as well! Come see us soon!","emailTxt":"mfentress@catsleguy.com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":8,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":41291,"dealerEmpStartDtUtc":"1519862400","industryStartDtUtc":"504921600","certifiedEmployee":true,"deptDscrp":"Management"},{"id":505074,"firstName":"David","lastName":"Spudic","titleText":"Finance Manager","shortBioText":"Hi there, I'm originally from Hammond IN. I have 3 wonderful children. I'm a big fan of baseball and football. My number one goal is making sure that your buying experience is the best!","emailTxt":"dspudic@castleguy.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":8,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/15a13f0d5239.jpg","drDealerId":41291,"dealerEmpStartDtUtc":"1491004800","industryStartDtUtc":"662688000","certifiedEmployee":true,"deptDscrp":"Finance"},{"id":505105,"personPtyId":40097618,"firstName":"Joe","lastName":"Karczewski","titleText":"Used Car Sales Manager","emailTxt":"jkarczewski@castleguy.com","combinedEmpAvgRatingNbr":4.3,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":41291,"certifiedEmployee":true,"deptDscrp":"Management"},{"id":505101,"firstName":"Andrew","lastName":"Plebanski","titleText":"Sales Associate","shortBioText":"Hello, my name is Andrew. I have 3 amazing children. I love music, soccer, anime and my dream is to travel the world someday. I take a lot of time to really get to know my customers, and assess their true needs so that I can really get them into a vehicle that is best for them. I look forward to meeting you and working with you soon!","emailTxt":"aplebanski@castleguy.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":41291,"dealerEmpStartDtUtc":"1519862400","industryStartDtUtc":"1293840000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":505092,"personPtyId":41465725,"firstName":"Jon","lastName":"Turpa","titleText":"Sales Associate","emailTxt":"jturpa@castleguy.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/0532e59d8cce.jpg","drDealerId":41291,"dealerEmpStartDtUtc":"1485907200","industryStartDtUtc":"1485907200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":505063,"personPtyId":40575400,"firstName":"Justin","lastName":"Williams","titleText":"Finance Manager","shortBioText":"Hello my name is Justin! I have 2 beautiful daughters. In my spare time from the dealership I love spending time with them and messing around with my other hobby.....trains. I LOVE all things trains. I look forward to meeting you soon her at Castle Subaru Mitsubishi!","emailTxt":"jwilliams@castleguy.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/ba75bdc5ed22.jpg","drDealerId":41291,"industryStartDtUtc":"1199145600","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":505087,"personPtyId":40816057,"firstName":"Mark","lastName":"Sattler","titleText":"Sales Associate","shortBioText":"I have been with this store over 40 years. I am a very determined person and I credit that to my father and my grandfather. I work every day including Sundays! I am very passionate about the Subaru product....my entire family drives them. Come visit me today!","emailTxt":"msattler@castleguy.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/72919cc767f6.jpg","drDealerId":41291,"dealerEmpStartDtUtc":"220924800","industryStartDtUtc":"220924800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":505078,"personPtyId":39941295,"firstName":"Jim","lastName":"Board","titleText":"Sales Associate","emailTxt":"jboard@castleguy.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/902f93f84d66.jpg","drDealerId":41291,"dealerEmpStartDtUtc":"1409529600","industryStartDtUtc":"778377600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":505091,"personPtyId":40335224,"firstName":"Kim","lastName":"Shikles","titleText":"Sales Associate","shortBioText":"I have been married to my wife Cindy for 38 years and we have two grown children and two Boxer dogs that we love very much. We have lived in the same home for 30 of those years. I grew up on a small farm in central Missouri but have lived in Indiana for over 40 years. Guess I'm here to stay.","emailTxt":"kshikles@castleguy.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/05cd5e1cfcde.jpg","drDealerId":41291,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":505081,"personPtyId":40046627,"firstName":"Ricky","lastName":"Cernak","titleText":"Sales Associate","shortBioText":"HI my name is Ricky - I was born and raised in Chicago. I have 3 children. I am also VERY passionate about Subaru, I even own 3 of them myself. My other passion is helping people find the right car and making sure that it fits in their budget...I don't just \"like\" doing that, I \"LOVE\" doing that. I hope that I can help you soon!","emailTxt":"rcernak@castleguy.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/31987e8fb60d.jpg","drDealerId":41291,"dealerEmpStartDtUtc":"1451606400","industryStartDtUtc":"1420070400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":381829,"personPtyId":31138884,"firstName":"Mike","lastName":"Guistolisi","titleText":"General Manager","emailTxt":"mguistolisi@castleguy.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":49,"imageUrl":"https://cdn-user.dealerrater.com/images/726dd0987016.jpg","drDealerId":41291,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":505084,"personPtyId":39994349,"firstName":"Troy","lastName":"Kingery","titleText":"Sales Associate","emailTxt":"tkingery@castleguy.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/06bf08798755.jpg","drDealerId":41291,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":505095,"personPtyId":40395048,"firstName":"Jesse","lastName":"Blackmon","titleText":"Sales Associate","shortBioText":"Hi my name is Jessie. I am Navy Veteran, I joined when 9/11 happened and with that I have traveled the world. I own a recording studio and a cleaning business which keeps me very busy during my spare time but I still always find time to shoot pool, and enjoy the beach when its warm. I look forward to meeting you and learning more about you and your vehicle needs as well.","emailTxt":"jblackmon@castleguy.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":41291,"dealerEmpStartDtUtc":"1512086400","industryStartDtUtc":"1451606400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":381825,"personPtyId":33306014,"firstName":"David","lastName":"Eisin","titleText":"Sales Manasger","emailTxt":"deisin@castleguy.com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":44,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":41291,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":505085,"personPtyId":40336245,"firstName":"Frank","lastName":"Salinas","titleText":"Sales Associate","emailTxt":"fsalinas@castleguy.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/b7854ac50c28.jpg","drDealerId":41291,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":505083,"personPtyId":40575653,"firstName":"Derrick","lastName":"Davis","titleText":"Sales Consultant","emailTxt":"ddavis@castleguy.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/5a961948090e.jpg","drDealerId":41291,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":505098,"personPtyId":39993974,"firstName":"Mike","lastName":"Roman","titleText":"Sales Associate","emailTxt":"mikeroman@castleguy.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":41291,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":505093,"firstName":"Craig","lastName":"Bonneau","titleText":"Parts Manager","emailTxt":"cbonneau@castleguy.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/59d07984629a.jpg","drDealerId":41291,"certifiedEmployee":false,"deptDscrp":"Parts"}]
Rectangle 48
Sales 8:30 AM - 8:00 PM
Service 8:00 AM - 7:00 PM

Castle Subaru Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

8:30 AM - 5:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

8:00 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2017

THE CASTLE DIFFERENCE ALL OF OUR NEW CARS ARE ACTUAL PHOTOS!! FREE LIFETIME OIL CHANGES!!! CASTLE NO HASSLE PRICING IS L

...

OWER THAN ANYONE WITH NO NEGOTIATING NECESSARY!! WE CAN PRICE OUR CARS LOWER THAN OTHER DEALERS BECAUSE OUR OVERHEAD IS LOWER!! REST ASSURED THAT YOU GET MORE FOR YOUR MONEY AT CASTLE!! WE DELIVER NATIONWIDE AND WE ALSO HAVE A 72 HOUR "LOVE IT OR LEAVE IT" EXCHANGE POLICY!! PLEASE CONTACT OUR INTERNET TEAM AT 219-973-2345!

"Experience the Castle Difference!!!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
247 lifetime reviews. Includes reviews of Castle Subaru from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 10, 2018

    I recently purchased a used vehicle from Tony at Castle. Tony was great to work with and the vehicle was in great condition, super happy with everything.... Would definitely buy there again.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Castle Subaru Mitsubishi

    Mike, we're thrilled to hear that you left satisfied after your experience with Tony! We're happy that you are enjoying your new vehicle, and we're lo...oking forward to assisting you with any future needs!

  • 5.0 out of 5
    October 9, 2018

    Andrew and David, at Castle Subaru went above and beyond! A friend recommended Castle Subaru and Andrew to us and I would recommend them as well.

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    0 people out of 0 found this review helpful. Did you?
    Castle Subaru Mitsubishi

    We appreciate your kind words about Andrew and David! Thank you for your business and recommendation to our dealership, and we look forward to seeing ...you again in the future!

  • 4.2 out of 5
    October 9, 2018

    My car is having troubles, but at least I have hope that it will be fixed. I love my Subaru, and I really like the friendliness. Castle Subaru put Nielsen... in check. Bravo!

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Castle Subaru Mitsubishi

    We're happy to hear that our service department was able to resolve your issue! Please don't hesitate to reach out with any future needs, as we're loo...king forward to assisting you again!


    Worked with:
    Jon Turpa

    Sales Associate

    (5.0) 5 reviews

  • 5.0 out of 5
    October 6, 2018

    There are not enough stars to express the quality of service that was provided to us. We had been looking for a car for months and had visited many car... dealerships. Everywhere we went, it was the same thing: we were just another number. When my wife and I came to Castle, we were greeted by Tony. He made sure from the moment we walked in, we were taken care of as if his own family came in. He did not have the vehicle we wanted, but he took the time to listen to us and then went above and beyond to find what we were looking for, at the price we wanted. The price we talked about was the price we got, not a cent more. Great customer service, devoted time and effort to make sure we looked no further. Tony should be the example for many other car sales men out there. Thanks, Tony!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Castle Subaru Mitsubishi

    We wholeheartedly appreciate your kind review about our dealership and team members! We're happy that you left satisfied after your visit with us, and... we're looking forward to assisting you with any future needs. Thank you for your business!


    Worked with:
    Tony Alvarez

    Sales Representative

    (4.6) 16 reviews

    Mark Fentress

    Sales Manager

    (4.5) 21 reviews

    David Spudic

    Finance Manager

    (4.4) 31 reviews

  • 5.0 out of 5
    October 5, 2018

    Dealership very helpful,not pushy at all.Fast delivery as well,they didnt keep us waiting hours like some do.Purchase price was good and great trade in... offer.Will not be the last car we buy from Castle!

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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Castle Subaru Mitsubishi

    We're happy to hear about your positive experience with us! Please don't hesitate to reach out with any future needs, and we're looking forward to ass...isting you again next time!


    Worked with:
    Jon Turpa

    Sales Associate

    (5.0) 5 reviews

    Mike Guistolisi

    General Manager

    (4.9) 49 reviews

  • 4.6 out of 5
    October 4, 2018

    This was my first experience buying a car from a dealership, and I would say it was overall quite good. My only complaint was the time that it took to... do everything, but I realize this is part of the buying process itself when you have to deal with financing. Salesman was quite knowledgable and friendly. Car was delivered exactly as described, clean, and with a full tank of gas. I would definitely consider doing business with Castle Subaru again in the future.

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    4.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Castle Subaru Mitsubishi

    We appreciate your positive review and your time with us, Blake! Please don't hesitate to reach out for any other needs, as we're looking forward to a...ssisting you again in the future!


    Worked with:
    Justin Williams

    Finance Manager

    (5.0) 14 reviews

    Troy Kingery

    Sales Associate

    (4.9) 9 reviews

  • 5.0 out of 5
    October 4, 2018

    My salesman, Andrew Plebanski, was the best - no pressure, very low key but helpful. Sean O'Connell and Justin made financing and paperwork easy as well.... They were supportive and did everything to make my first ever purchase of a new car very unstressful.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Castle Subaru Mitsubishi

    Peggy, we're thrilled to hear that our team was able to work together to provide you a fast and easy car buying experience! We're looking forward to a...ssisting you with any other needs in the future!


    Worked with:
    Mark Fentress

    Sales Manager

    (4.5) 21 reviews

    David Spudic

    Finance Manager

    (4.4) 31 reviews

    Andrew Plebanski

    Sales Associate

    (5.0) 8 reviews

    Justin Williams

    Finance Manager

    (5.0) 14 reviews

  • 5.0 out of 5
    October 3, 2018

    The salesman was really great. He knew exactly what I was looking for and definitely put me in the right direction. The rest of the management staff was... wonderful also. Thanks Castle for my first Subaru WRX.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Castle Subaru Mitsubishi

    We're happy to hear about your positive experience with our entire team! We hope you're enjoying your first Subaru, and please don't hesitate to reach... out for any future needs!


    Worked with:
    Mark Fentress

    Sales Manager

    (4.5) 21 reviews

    David Spudic

    Finance Manager

    (4.4) 31 reviews

    Andrew Plebanski

    Sales Associate

    (5.0) 8 reviews

  • 5.0 out of 5
    October 2, 2018

    Brought my Crosstrek in for oil change/ tire rotation. Job was done quickly, efficiently, and price was extremely reasonable. Service Advisor Mario was... excellent. I was in and out in about an hour including car wash!

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Castle Subaru Mitsubishi

    We're happy to hear that Mario and the rest of our service department were able to provide you with a quality service experience! We're looking forwar...d to assisting you with any future needs!


    Worked with:
    Kim Shikles

    Sales Associate

    (4.9) 8 reviews

  • 3.5 out of 5
    October 2, 2018

    After buying a car for our 17 year old Grandson, 5 days later had a check engine light, called & talked to Mark who reassured me that they would take care... of it & if there was an issue with the engine or trans they would get us another car, Brought the car in & was told they didn???t have a fog machine to make sure everything was ok & was told they would call me at the end of the week & still haven???t heard back, can???t believe my issue wasn???t taken care of after they had the car for 5 hours....Also Tony told me that they would put a big red bow on the car so when we brought my Grandson in acting like we were looking for a car he would see his birthday present, he said he didn???t have a bow....Then told me they would include car mats which Tony said he would go to Walmart to buy, took a week and a half cause he kept telling me he didn???t have a chance to go get them, then when he finally got them, I went in only to get used ones that he said came out of a 2015 vehicle,very disappointed, hopefully I will get a call back from service department to recheck why we had an error (service engine light did go off in its own???)

    4.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Castle Subaru Mitsubishi

    Nancy, we are concerned about your experience with us and would like to learn more about what happened. Please do not hesitate to reach out to Mike Gu...istolisi at mguistolisi@castleguy.com at your earliest convenience so we can assist you further.


    Worked with:
    Tony Alvarez

    Sales Representative

    (4.6) 16 reviews

    Mark Fentress

    Sales Manager

    (4.5) 21 reviews

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