Castle Subaru

Excellent experience with Mandy, she went above and beyond to help not only me, but my husband purchased two brand new vehicles

Great Customer Service and communication during your whole experience when you bring your vehicle in for maintenance. I really like it when they send you a video of all of the things they have checked in your vehicle. It gives you great info. Thanks to all. I love Castle Subaru.

Mike Roman knew the details of features of the car we wanted. Good knowledge good.

Save yourself a head ache do not go here go to a real car dealership

Salesman Wes was great, no pressure. Enjoyed the process. Car came in earlier then expected which was a bonus.

Andrew was awesome Process was fluid Very good experience Best experience i have had in years

Everyone one from the salesman Reese to the finance person was friendly and helpful. A large selection of cars and excellent service

Our salesman, Roman, was very helpful every step of the way. He was knowledgeable and not at all pushy. The process seemed a little slow and a bit disorganized , but we happily drove away with a lovely Suburu outback. Keep up the good work, Roman! Best, Karen Cagen Zusman

Jay (saleperson) and his Mgr decided to take possession of truck that broke down, that I had to tow at my expense. They did not ask if we were okay or state any intentions or permissions to take the vehicle. The manager to the service dept. were coming to get the vehicle and didn't even speak to us. A week later I receive a text to proceed with transaction. I have never heard of such uncooth and clear disregard for a customer. I want nothing to do with them or their vehicle I could have died in a vehicle the lost power totally on the highway. They even changed the price on the truck while I sat in the dealership, (OH, we will honor the original price.) Possession means you felt entitled to the truck, now have at it.

WORST experience yet again with this dealerships service department! Dealt with Sam I’m guessing he’s full name is Samantha! I just bought a car from a few weeks ago & the check engine light is back on for the second time. I set up a time to take it in, they take me to work & after 4hrs I had to call to get an update! Then the dumb girl Sam had the audacity to tell me they cannot see the future to know my car was going to need work, she said and the fact it under warranty and getting fixed for free I shouldn’t complain. I was LIVID!!!! Then this illiterate girl gave the driver to pick me up the wrong address & had me waiting outside in the heat for almost 30 minutes and blew it off as if it wasn’t a big deal. So I had to have my co worker take me up there to get my car & the stupid girl gave me my key and didn’t tell me where my car was so when technically they should pull your car up! The is the absolute WORST place. Then I called her manager and all he could say is they have high customer service scores!! Incompetent! They all are! Then I’ve called for the General Manager, left two messages and he has YET to call me back. These kind of places give u A-1 service when you’re buying one of their raggedy cars but after the purchase everyone is so busy!! I will be back for part two.. There is more!!