Ride N Drive

JB Buscema is an exceptional sales person who goes above ànd beyond for his customers!

We went to Ride-N- Drive to look at a first vehicle for my 16 year old son. I was disappointed in the sales person I spoke to. He was not very friendly and we had to go inside to get anyone to help us despite them not being busy at all. The salesman insisted that they were an upfront company, and I suppose that was true at least in person. We were looking at a Camry priced around $15k online. It was priced the same in person; however, the salesman informed us that there is a non-negotiable $1995 dealer package included. The package was of course a ceramic coating and then a 3 year warranty on wheels and paint the way I understood it. This may be a decent value on a much higher vehicle but was ridiculous on a $15k vehicle. It represents nearly a 13% mark up that isn’t disclosed until they get you on the lot. I don’t see that as upfront. When I said I wouldn’t pay for that the salesman told me I had no choice and then said “I can’t sell everyone car”. He added that they were the best prices we would find and that all dealers would add the same thing. At that point he was done dealing with me. I never got to be shown the vehicle. I will not be returning to that dealership and wouldn’t recommend them.

First off I’d like to say they sold us a wrecked car without telling us if that’s all you need to know. The entire front bumper and side rocker panels are all different colors. Amazing. None of the body panels line up well or anything. We drove 3+ hours to look at the car on a darker overcast day in the evening so most imperfections weren’t popping out. After forcing some xx appearance package down our throat and literally the entire staff booked it before we even left the lot bc they knew they screwed us we had to drive 3+ hours back home the first time we pulled off, I noticed the exhaust pipes were smashed up and they were vibrating horribly and the tow hook bumper cover was completely missing. (They had the car backed up really close to a high curb so when looking at the car it was hidden! Such a dirty move.) afterwards we noticed all the wheel locks were missing and lazily replaced with mismatched lug nuts so all are grey and one is chrome on all wheels. The next day when we got in it with sunlight their detailer absolutely destroyed the instrument cluster with a dirty rag it’s like they dipped it in metal shavings then whipped it across the screen which wasn’t noticeable on the overcast evening we got it. And when it rained guess what 🤣 the windshield wipers both of them completely torn up and probably as old as the car. I could literally go on and on I had to replace the exhaust immediately along with wipers, bumper cover pieces and they threw cheap no name tires on a Luxury coupe car. These shameless people most likely buy dang near totaled cars and do the absolute bare minimum to get them on the lot and dump a gallon of shine on them and charge the absolute max amount like it’s a clean accident free car. All to separate you from your hard earned money and shamelessly force some BOGUS appearance package with the car. The sales lady never called us back to sort these things out because they got our money so screw us right! Everytime I look at the car I get a huge pit in my stomach knowing they stole from us and sold us a pile of garbage when we could’ve gotten a clean honest car for the same price elsewhere. Don’t be like us and get scammed out of your hard earned money.

Dave was a pleasure to do business with, very informative and courteous. Would definitely do business again. A plus that they are local

This car dealer is a great place to buy a luxury car or truck! Carrien Echols is a great and caring salesman. Knows how to make a customer feel right at home. John Land part owner is also a great person to work with. Go by and see Carrien Echols he will treat you right! Mark Cahaly

Very nice, high end selection. Silvia was a pleasure to work with and made the process very smooth, she really knows her stuff! Her place of employment must feel very lucky to have her!

My nightmare experience at Ride N Drive in Garland began when I purchased a black 2022 Mercedes S580 on July 5th 2025. I drove the car home, got out for a moment with the fob in my hand to open the garage, and then went back to find that it had locked me out with the car still running. I called RND who called a Mercedes dealership who sent a man out to open the door. He said that there was an obvious problem that had to be addressed.Over the next 2 days a major popping sound started coming from the ceiling of the car. It was loud and frightening. I needed a 2nd fob so I went to the Mercedes dealership in Plano to order a fob and have them check out the popping noise. Several days later they called and said the fob had arrived and the car had been taken apart. They were waiting for my approval to check out the electrical system and fix the popping issue. I called RND to make sure they would pay for the repairs that needed to be made. Jon at RND said Mercedes would cost them "an arm and a leg" so he told me to take it to Town East Automotive in Mesquite. Jon said that RND would pay for it. So I paid Mercedes $400 to put the car back together and another $1000 for the fob. I then drove it to Town East with 2 instructions: fix the popping sound and fix the Sirius radio issue. When I dropped the car off the body was in good condition. I called Leslie at TEA at least once a week. Their technicians were struggling. After 3 months (yes, 3 months) Leslie called and said that they could not fix the car and had sent it to Mercedes in Plano, where I had originally taken it. During this 3 month period I had spent over $1000 on rental cars. Expenses were adding up. I called the Plano Mercedes and they had received the car and were ready to start working on it. He said the group at RND were not going to pay for it. The next morning I went to see John at RND and after 30 minutes he said that they would probably be able to "back me out" of that car and give me another without me having to put up any additional money. They had a white S580 on their lot which I agreed to take. I called Mercedes and told them someone from RND would pick up the car. They charged me $1030 for putting it back together. The next day after they delivered the car back to RND Jon called and asked "what happened to the front windshield of your car. There is a big crack down the middle of it". TEA said "you dropped it off like that 3 months ago." Because of this it was going to cost me an additional $4000 to get the other used car. I told Jon to set up a meeting with their manager for the next day because someone is lying. I met with Jon and Mike, the manager, the next day. I told them absolutely there was not a crack of any kind on that front windshield, much less one going from top to bottom. Why, if I am dropping a car with a broken window at a car repair shop would I not ask them to fix it. They chose not to believe me. Mike said that I had 2 options: keep the black Mercedes. They would fix it and pay some of my rental car expenses, or I could take the replacement and pay an additional $4000.00 Keeping the original, for me, was not an option. If their people, TEA, could not fix the problem in 3 months, how are they going to fix it now? I settled on the replacement car and paid them $4000. I realize that when I buy a used car, I buy it "as is" but when it starts to malfunction within 20 minutes of purchase and gets progressively worse over the next 24 to 48 hours, it's a car that had not been checked out at all by the dealership. Although they agreed initially to pay for the repairs, they insisted I take the car to Town East, who did more harm than good. They would not pay anything after that. This thing dragged out for over 3 months and was a total debacle. I struggle to give this group 1 star.

Silvia made the car buying process extremely easy and seamless! Would certainly recommend Ride N Drive if you want to avoid the difficulties of working with one of the big dealerships.

Absolutely fantastic selection of well priced cars. Smooth, easy process. Blake was a pleasure to work with, the car is amazing!!

They accepted my out of state financing and got me the car delivered within 5 days for the whole process. Blake was professional and the car arrived in great condition. Blake was also great in answering all my questions