Reviews
CarShop - Hatfield
They send out Oil Change coupons with short expiration dates, so you can’t use them unless you return weeks earlier then the engine warranty requires. I came in pn the date I was told to based on the previous oil change. When I tried to use the coupon, I was told it expired 2 weeks earlier. It seems like a bogus inducement.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your review. We would like to speak with you regarding the oil change coupons you received. When you have a moment, please feel free to reach out to Rick Day, our General Manager, at rday@carshop.com. We appreciate your feedback.
Best/easiest experience I have had buying a car
Aleef Zaman was so sweet and made the experience of buying a car (which is usually a dreadful hassle) super easy and comfortable. There was no pressure and he did not make me feel like I was being taken advantage of like I have experienced in the past. Aleef was personable, friendly, and showed me other cars he had available that were comparable to the one I had my eyes on, so he broadened my options; however he did not try to sway me towards a particular car in that uncomfortable way that some car salesmen do! Thank you for making the experience so pleasant, Aleef .. you will be my go-to guy when I need to bring my car back in for maintenance, and if I know anyone who is looking to buy a car I will certainly refer them to you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Krissy, thank you for the wonderful feedback! We are happy to know that you had a good car-buying experience with us and with the help of our team, especially Aleef who provided great customer service. We value your business at CarShop - Hatfield, and we hope that you will continue to visit us!
Great overall experience! Easy process and very easy from...
Great overall experience! Easy process and very easy from start to finish!! Bought a 2020 Tiguan and the car looks and feels brand new, definitely would recommend to family and friends!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing CarShop - Hatfield! We are happy to know that you enjoyed such an easy transaction. Congrats on your 2020 Tiguan and we can't wait to work with you again!
Buy used car
Very pleasant car buying experience, no hassle and very informative lots of selection over 2000 cars in stock sales person was very knowledgeable overall great experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for choosing CarShop - Hatfield! We are happy to know that you had such a pleasant car-buying experience. Our Sales Team is always here for you when you need them!
Excellent service
I bought 4 used cars over the years and have them repaired here. Always excellent service, costs are reasonable and staff is exceptional. Would highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Virginia, thank you for sharing this great review and recommendation! Our top focus is 100% customer satisfaction when you come to use for your automotive needs. We truly appreciate your business and hope to work with you for years to come at CarShop - Hatfield.
Son’s first car
Torie was great! Worked with my son so he could purchase his first car. My husband and I liked Torie so much we went back a week later and purchased our first electric car. Can’t say enough positive things about our experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for choosing CarShop - Hatfield for your son's first car and your first electric car. We appreciate your repeat business so much. Have a wonderful day and happy energy saving!
Paris
Paris was great! Ask for him! Went home w 2018 Jeep Grand Cherokee. Rotors and pads were rusted ? Wiper blades Falling apart. MAny scratches. Brought it back bc they would have failed me for inspection.Replaced back rotors but not pads? Makes no sense. Nice guys. Check everything you can before you take it home
- Customer service 5.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi - We appreciate you taking the time to share your feedback and would like to discuss your review with you further. Please email our General Manager, Rick Day, at rday@carshop.com and he will be in contact with you as soon as possible. Thank you.
Great easy fun
Marsha helped me and my husband purchase a Subaru 2020 Outback beautiful car. The trade in was quick and straight forward. The process was easy I will definitely recommend Car Shop to everyone. I am very pleased with the service and my purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the positive review and rating, Victoria! We are happy to know that you and your husband had a good car-buying experience with us at CarShop - Hatfield and with the help of Marsha! We appreciate you recommending us, and we are always here to help!
Easy Process. Great customer service.
Marsha was great! She took time to find the right car for me and it was a very low pressure process! They have well priced used cars that are in great condition!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi- Thank you for taking the time to write a review! We’re thrilled to hear you were pleased with the high level of customer service with Marsha. We hope you continue to enjoy your new ride! We are looking forward to working with you in the future at CarShop- Hatfield!
Bought a used Prius
Great selection, aesthetically pleasing premises, friendly salespeople and meticulously maintained cars. They go to great lengths to ensure that the car looks and feels like new. Highly recommended!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase