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CarShop Hatfield

(599 reviews)
Visit CarShop Hatfield
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 4:00pm
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Sales Service
Monday 8:00am–8:00pm 8:00am–5:00pm
Tuesday 8:00am–8:00pm 8:00am–5:00pm
Wednesday 8:00am–8:00pm 8:00am–5:00pm
Thursday 8:00am–8:00pm 8:00am–5:00pm
Friday 8:00am–8:00pm 8:00am–5:00pm
Saturday 8:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2022 consumer dealer award
View 3 awards
2022 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award
(866) 396-7124 (866) 396-7124

Reviews

(599 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarShop Hatfield from DealerRater.

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Fantastic

Our experience was great with Tim Gray at Carsense. Very knowledgeable, helpful and above all NO pressure. It felt like I was asking a friend for his opinion. It was So reassuring to know we found the best deal around and got the Top Notch extended warranty. Awesome job !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience!

Went to see a car that unfortunately had sold earlier in the day, but Aaron helped me find something else that was similar to what I was looking for. He was kind and so helpful. I would go back to CarSense for my next car, and recommend them to anyone looking!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Ethan Bell was friendly without being pushy and was very...

Ethan Bell was friendly without being pushy and was very helpful during the whole process. The facility was clean and everything was sanitized which made us feel safe. And I love my "new" car!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

DO NOT BUY THEIR ALLSTATE "Warranty". I bought a 2016...

DO NOT BUY THEIR ALLSTATE "Warranty". I bought a 2016 jeep grand Cherokee limited with about 47k miles on the dash from Car sense in January of 2020, 7 months later a aluminum coolant pipe started to spray out coolant while I was driving. I took it to a Certified Mechanic who price the work and labor at $600. The Mechanic Called my "Warranty" that car sense sold me and low be hold.. they will not Cover not even a dime. I called Car sense and low and behold...you got it. They will not cover it nor would they even discount the service. AGAIN DO NOT BUY THERE WARRTY THEY ARE OFFERING and if so really do your homework or you will regret it.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

When I stopped at Carson's I met Ray and then I met Brad...

When I stopped at Carson's I met Ray and then I met Brad and I met Ryan Ryan took care of me 100% with the car Ray and Brad got my financing through I got a Jeep limited 2017 the car is in great shape runs beautifully I just want to reach out and thank them very much for their time Ray Ryan and Brad thank you guys very much Andrew neide what a very nice experience with those guys it took care of me from top to bottom that's in Glen Mills PA I would say if you're looking for a great car great price go to Glen Mills carsense great deals for almost a brand new car there

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Man Had No Heart

I had GREAT service the 1st time I visited this location after purchasing my Jeep from CarSense in Chester Springs. But this morning, DIFFERENT STORY! I was greeted warmly by Liz at the reception station but was turned away because my license had expired (which I found out a couple days ago). I wanted to get my brakes checked out bc they aren’t working properly, so GOD forbid I get into an accident bc of the jerk at the Service Desk. He said “Your license expired so unfortunately we can’t service you today.” Maybe I could see if it was an oil change or something that is nowhere near life threatening....but my brakes though. UNBELIEVABLE! Everything else is current by the way and with everything going on in 2020, I mean COME ON! Guaranteed, I’m not the only one walking around with an expired license. Furthermore, where does it say that I need an Active License to get my car serviced and or looked at?!??? I’ll be taking my car to the Jeep Dealership right down the road to my house. Thanks for nothing CarNoSense!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ethan Bell was friendly, attentive, and knowledgeable....

Ethan Bell was friendly, attentive, and knowledgeable. Very nice buying experience. The facility was clean and welcoming. Great selection of cars. Great way to buy a vehicle.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Experience

This was my first time buying a car and I had a wonderful experience. Such friendly salespeople and they make you feel so welcome. They made the process quick and painless and I ended up with my dream car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service!

Gerry helped me to choose the car that was right for and fit into my budget. I would highly recommend him for sales. Josh helped me with the paperwork and talked me through the process. It was a pleasure working with him as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience, very helpful

I wasn't sure what to expect when I started looking around but it went better than expected. No pressure, great selection, great prices, and Gerry was super helpful and wanted to ensure I left with exactly what I wanted! I would definitely refer friends and family to Carsense and in fact I already have!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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