Reviews
Big Mark
The overall sales experience was great , no pressure at all . They didn't have the exact car I was looking for at the Mt Holly location but they did at another , My salesperson Nick said that it could be transferred, and even delivered to my house at no charge , so I decided to do so , only to be disappointed when I noticed a chip on the door and that the car smelled like an ashtray . For having an extensive inspection program I find it hard to overlook these problems. It was an inconvenience to bring back and have resolved. But I would buy again.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The Way Car Buying Should Be
Definitely the way car buying should be! We found exactly what we were looking for and the car was spotless. You seriously couldn't tell it from a brand new car. Our salesperson, Nick Poli encouraged us to take the car out long enough to "get a good feel for it" and remained behind at the showroom. There was absolutely no pressure. Extended warranty info and other "extras" were offered, not pushed. Everyone was friendly and pleasant. In addition to being professional and courteous, Nick's customer service was second to none in ANY industry. His follow up after the sale has been fantastic. We will definitely be back next time we need a car. Nick took all of the pain out of buying a vehicle. We highly recommend hiim.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
very customer oriented.
They are very friendly and helpful. When I noticed an issue with the truck and couldn't buy it that day, they offered to bring the truck toe when it's ready. I would recommend Carsense to everyone looking to buy a used vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Deal and Service
I recommend buying a quality used car from CarSense. I made my fourth purchase from the CarSense Mt Holly location after doing some shopping at the Hatfield location. They would have transferred the car from one to the other but I am halfway in between both and did not want to wait on the great deal I found. Between Jason at Hatfield and Dean at Mt Holly, I received excellent service. I will shop first at CarSense when I am again in the market for a car. I don't ever plan on wasting my money on a new car. CarSense just makes $$ sense.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
An Awesome car buying experience
Let me begin by saying I have NEVER had a more enjoyable car buying experience than the one that took place today. My daughter's car "died" (bad transmission) and she was challenged with less than perfect credit and a dire need to secure reliable transportation immediately. After exploring several options, we decided to go to the Mt. Holly Car Sense location armed with only "word-of-mouth" information. Immediately upon entering the location Dean approached us and made us feel like we really mattered. He took the time to explain the process and subsequently we narrowed our choices and test drove two cars. Dean was by our side the entire way. At the point of purchase, my daughter had to have her trade-in towed to the dealership. Dean and his manager Joe accommodated us by waiting until the tow truck arrived in an effort to close the sale to prevent us from having to make an additional 40 mile drive. These guys are AWESOME!! My family and I have found a new, no non-sense, high quality car dealer but more importantly, we have found new friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The best place to buy a car stress free
This is the second time I had purchased a car from Car Sense, with a very positive experence. I needed a car fast and knew exactly what I wanted. Within a matter of an hour Ryan Ferry not only found me the exact car I was looking for but made sure it was in a specific price range and had me in that car within 3 days. These guys really care about the clients, and really cant see myself ever going anywhere else to purchase a car. Thanks to Ryan and all of the staff at Car Sense Mt. Holly you are a wonderful team to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Car purchase 11-21-15 from Ryan
My experience today was flawless and pleasantly unexpected considering some past experiences. Ryan our sales rep was friendly and attentive to our needs. He was prompt and well informed. He greeted us at the door with a smile and focus on our needs from beginning to end. This was my first experience with Car Sense and I would recommend Ryan and your organization to others that are looking for a car. Thank you Annette Chango
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Carsense Mt.Holly, wouldn't shop anywhere else!!
George Schafer assisted me with my car purchase, I am extremely happy and satisfied with my Toyota Camry 2012, fully loaded, navigation V6 engine, he was very helpful, patient and kind with me throughout the entire process. Unlike other places I've shopped at, I never felt pushed nor rushed, he presented options, advice, then let me shop, once I saw what I wanted, he said great selection. We sealed the deal, this is my third vehicle purchased through carsense and I have never had any problems with my vehicles, they're cars are in excellent condition, low mileage and best deals ever, thank you Carsense for my positive experience, you guys never let me down. Lissette Kelly, Happy customer for life.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great customer service! Great cars to choose from
I had an awesome buying experience from Dean Miller! It was such a smooth and easy process and we found the perfect car for me! Even his 6 foot 6 inch self managed to shoehorn into the beautiful Hyundai Elantra that I brought myself! Thanks for all your help Dean - I love my car!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Outstanding Customer Service
Such an easy purchase! No pressure sales tactics that you experience at other dealerships. Everything is straight forward and simple. I will never purchase a car anywhere else. Ryan Ferry was our sales associate and he was amazing. I highly recommend him!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase