Principle BMW of Corpus Christi

Very clean, everyone there is very professional and they made my buying experience very easy! Highly recommended dealership...

Awesome, easy car purchase and Service has been Great. Highly recommend. Always taken care of.

Great service advisor John Herrera and tech did an awesome job at BMW OF CC

Tony is an excellent salesman. He made the entire process of leasing a vehicle easy.

On April 24th, my sister purchased a retired loaner BMW (sold as new) from BMW of Corpus Christi. I helped her with the process as it was her first time buying a car, and unfortunately, the entire experience has been extremely disappointing. Our sales advisor, Matthew Coleman, was attentive during the negotiation phase, but once the paperwork was signed, he completely changed. We noticed scratches on the front bumper and side panel, along with a paint chip on the trunk the very next day. We sent Matthew clear photos and videos, and he replied that he would speak to his manager. That was the last time we received any helpful communication. Since then, I’ve followed up with Matthew multiple times. He either ignored our messages or responded with the same excuse — “my manager is busy.” When I finally called the dealership and asked to speak with a manager directly, Matthew answered again and claimed someone would reach out. That never happened. I also submitted a detailed message through the dealership’s website, received an automated email from a manager named Dylan but still, no response. It’s now May 26th, and we’ve been completely ignored. What’s worse, the dealership charged for an “interior and exterior protection” add-on as part of their accessories package, but based on the visible damage present immediately after purchase, it appears that this protection was never actually applied. Either we were charged for something the car didn’t have, or the dealership knowingly misrepresented the product. This kind of behavior is unacceptable especially for a luxury brand like BMW. Matthew has shown he can take an order, but clearly lacks the ability (or willingness) to help resolve legitimate post sale concerns. The dealership as a whole has shown zero accountability. I’m sharing this review in hopes that upper management finally sees it and reaches out, but more importantly, to warn other potential buyers: Double check everything before signing, and don’t assume this dealership will support you once the sale is done. Based on our experience, they won’t.

I am from Austin. I had a problem that needed immediate attention. The folks at this dealership were responsive and help me get the problem solved within the day. The work was excellent, the people were excellent and it is very excellently appointed dealership.

Our sales rep was a pleasure to work with. She was extremely knowledgeable and not pushy. It was a good experience overall.

They do excellent work and are always kind and respectful. I will always buy my autos from them and let them service my autos.

Undeniably the best customer service out of all the car dealerships I have dealt with over the years.

Principal of Corpus Christi was so easy and haggle free. They made shopping for a vehicle so fast and easy and don?t waste your time trying to bargain down the price or vehicle.