Reviews
Very clean, everyone there is very professional and they
Very clean, everyone there is very professional and they made my buying experience very easy! Highly recommended dealership...
Very clean, everyone there is very professional and they
Very clean, everyone there is very professional and they made my buying experience very easy! Highly recommended dealership...
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome, easy car purchase and Service has been Great.
Awesome, easy car purchase and Service has been Great. Highly recommend. Always taken care of.
Awesome, easy car purchase and Service has been Great.
Awesome, easy car purchase and Service has been Great. Highly recommend. Always taken care of.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service advisor John Herrera and tech did an
Great service advisor John Herrera and tech did an awesome job at BMW OF CC
Great service advisor John Herrera and tech did an
Great service advisor John Herrera and tech did an awesome job at BMW OF CC
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tony is an excellent salesman.
Tony is an excellent salesman. He made the entire process of leasing a vehicle easy.
Tony is an excellent salesman.
Tony is an excellent salesman. He made the entire process of leasing a vehicle easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
On April 24th, my sister purchased a retired loaner BMW
On April 24th, my sister purchased a retired loaner BMW (sold as new) from BMW of Corpus Christi. I helped her with the process as it was her first time buying a car, and unfortunately, the entire experience has been extremely disappointing. Our sales advisor, Matthew Coleman, was attentive during the negotiation phase, but once the paperwork was signed, he completely changed. We noticed scratches on the front bumper and side panel, along with a paint chip on the trunk the very next day. We sent Matthew clear photos and videos, and he replied that he would speak to his manager. That was the last time we received any helpful communication. Since then, I’ve followed up with Matthew multiple times. He either ignored our messages or responded with the same excuse — “my manager is busy.” When I finally called the dealership and asked to speak with a manager directly, Matthew answered again and claimed someone would reach out. That never happened. I also submitted a detailed message through the dealership’s website, received an automated email from a manager named Dylan but still, no response. It’s now May 26th, and we’ve been completely ignored. What’s worse, the dealership charged for an “interior and exterior protection” add-on as part of their accessories package, but based on the visible damage present immediately after purchase, it appears that this protection was never actually applied. Either we were charged for something the car didn’t have, or the dealership knowingly misrepresented the product. This kind of behavior is unacceptable especially for a luxury brand like BMW. Matthew has shown he can take an order, but clearly lacks the ability (or willingness) to help resolve legitimate post sale concerns. The dealership as a whole has shown zero accountability. I’m sharing this review in hopes that upper management finally sees it and reaches out, but more importantly, to warn other potential buyers: Double check everything before signing, and don’t assume this dealership will support you once the sale is done. Based on our experience, they won’t.
On April 24th, my sister purchased a retired loaner BMW
On April 24th, my sister purchased a retired loaner BMW (sold as new) from BMW of Corpus Christi. I helped her with the process as it was her first time buying a car, and unfortunately, the entire experience has been extremely disappointing. Our sales advisor, Matthew Coleman, was attentive during the negotiation phase, but once the paperwork was signed, he completely changed. We noticed scratches on the front bumper and side panel, along with a paint chip on the trunk the very next day. We sent Matthew clear photos and videos, and he replied that he would speak to his manager. That was the last time we received any helpful communication. Since then, I’ve followed up with Matthew multiple times. He either ignored our messages or responded with the same excuse — “my manager is busy.” When I finally called the dealership and asked to speak with a manager directly, Matthew answered again and claimed someone would reach out. That never happened. I also submitted a detailed message through the dealership’s website, received an automated email from a manager named Dylan but still, no response. It’s now May 26th, and we’ve been completely ignored. What’s worse, the dealership charged for an “interior and exterior protection” add-on as part of their accessories package, but based on the visible damage present immediately after purchase, it appears that this protection was never actually applied. Either we were charged for something the car didn’t have, or the dealership knowingly misrepresented the product. This kind of behavior is unacceptable especially for a luxury brand like BMW. Matthew has shown he can take an order, but clearly lacks the ability (or willingness) to help resolve legitimate post sale concerns. The dealership as a whole has shown zero accountability. I’m sharing this review in hopes that upper management finally sees it and reaches out, but more importantly, to warn other potential buyers: Double check everything before signing, and don’t assume this dealership will support you once the sale is done. Based on our experience, they won’t.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
I am from Austin.
I am from Austin. I had a problem that needed immediate attention. The folks at this dealership were responsive and help me get the problem solved within the day. The work was excellent, the people were excellent and it is very excellently appointed dealership.
I am from Austin.
I am from Austin. I had a problem that needed immediate attention. The folks at this dealership were responsive and help me get the problem solved within the day. The work was excellent, the people were excellent and it is very excellently appointed dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave a review for us at Principle BMW of Corpus Christi. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
Our sales rep was a pleasure to work with.
Our sales rep was a pleasure to work with. She was extremely knowledgeable and not pushy. It was a good experience overall.
Our sales rep was a pleasure to work with.
Our sales rep was a pleasure to work with. She was extremely knowledgeable and not pushy. It was a good experience overall.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you so much for your positive comments about Principle BMW of Corpus Christi! Please don't hesitate to reach out if there's anything additional we can do for you.
They do excellent work and are always kind and
They do excellent work and are always kind and respectful. I will always buy my autos from them and let them service my autos.
They do excellent work and are always kind and
They do excellent work and are always kind and respectful. I will always buy my autos from them and let them service my autos.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!
Undeniably the best customer service out of all the car
Undeniably the best customer service out of all the car dealerships I have dealt with over the years.
Undeniably the best customer service out of all the car
Undeniably the best customer service out of all the car dealerships I have dealt with over the years.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Principal of Corpus Christi was so easy and haggle free.
Principal of Corpus Christi was so easy and haggle free. They made shopping for a vehicle so fast and easy and don?t waste your time trying to bargain down the price or vehicle.
Principal of Corpus Christi was so easy and haggle free.
Principal of Corpus Christi was so easy and haggle free. They made shopping for a vehicle so fast and easy and don?t waste your time trying to bargain down the price or vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Gabriela, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!