Charlie Clark Nissan

3.7 out of 5 3.7

Reviews

3.7 out of 5 3.7
19 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    April 19, 2020

    The sales man didn’t teach me a thing about my car. I’ve had to learn it as I’m going. The manager is an awful awful man and doesn’t know how to take care... of his employees. Basically just treats the good ones like dirt and the bad ones like gods. Basically only shopped there because I needed a car but I wouldn’t recommend this place to a friend. Would like to have actually gone to a place where the employees are actually genuine people.

    1.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Anonymous, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We do apolog...ize about the inconvenience. Your feedback is important and will be brought to our Management Team. Thank you once again for your feedback!

  • 1.0 out of 5
    March 20, 2020

    This is by far the worse experience I have had at a dealership. I went by to check out a pre-owned vehicle. When arriving I provided the sales man a VIN... number of the car I wish to see. He arrived with the car and we test drove it. The cars was good but I was not in love with it so I wanted to hear about it, come to find out that the vehicle I test drove was not the vehicle I requested but the new 2020 version. The salesman never mentioned this he lead on to asking what we were willing to pay so after all when we discussed figure the figures were to high for the value of the car when I ask for the overall value which was 13,000 more than the car i inquired about and the budget I presented the salesman with. To make my point this place is very pushy and dishonest. I would never purchase a car from a place I don't trust. I can say with confidence that this place has permanently lost my business.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Derek Robles, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We can as...sure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like more details in regards to your experience. We do apologize about the inconvenience you had and hope to change your mindset around.

  • 5.0 out of 5
    October 30, 2019

    Sales reps were knowledgeable and professional and made me feel important.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Miriam Prohaska, thank you for taking the time to leave a review for us at Charlie Clark Nissan El Paso. We're happy we could meet your expectation...s! Thank you for your kind review; we are happy to pass along your comments to the team here at Charlie Clark Nissan El Paso! We appreciate your feedback!

  • 1.0 out of 5
    October 18, 2019

    Very bad experience and bunch of liars not the poor sales guy he is just a puppet of the manegers playing the game of back and forth with the deals lol,... after i was aproved for the new car and after me asking them for sure if they where sure of the credit approval they said yes, yes you are aproved and saying cograts on your new purchase, i was concern cause i just had my new yukon refinance under my name and a new car after a couple of months after. That was my concern but they said no problem you are APROVED. Wow great deal but for my luck the bank was closed by the time i was going to closed the deal, so they said on monday will sign the contract, monday came just to find out the deal was off that i was not aprove xxx the car was for a bday present for wife make her feel really really bad after you guys said not only once but like 8-9 -times that i was aprove. What of bunch of liars (manegers)

    3.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sergio Gonzalez, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We can... assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Your feedback will be mentioned in our Manager meetings and will get this addressed. Thank you for your feedback.

  • 1.0 out of 5
    August 21, 2019

    Not a great experience overall dealing with them. Sales people offer you everything in order to buy a car and when you go back, no one owns up to the offers.... Awful experience overall, not once, not twice, but three times and counting. I wouldn’t recommend buying here or lesson learned, get them to give you everything in writing or else it’s your word against theirs. Definitely the worst experience.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dina, we're disappointed to hear of the negative experience you had at our location. We would like to change your experience around. You will be cont...acted in regards to your experience. Thank you for your feedback!

  • 5.0 out of 5
    August 1, 2019

    Excellent service, attentive sales person, not pushy at all. Friendly staff. Very well kept dealership.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Mrs. Avila for your wonderful feedback. We appreciate your business and hope to see you back again. We will pass along the comments with o...ur Charlie Clark Nissan Staff. Thank you!

  • 4.0 out of 5
    August 1, 2019

    Management and sales staff are awesome . They are helpful , friendly and really care about their products and customers .

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jennifer Barker, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Charlie Clark Nissan El Paso. ... We're happy we could meet your expectations! Thank you for your feedback and have a great Thursday!

  • 5.0 out of 5
    July 26, 2019

    Gracie Arellano, in my book is an asset, whose worth is above and beyond any vehicle, located @ Charlie Clark. Her help and assistance exceeded my expectations!... Trust is a value, which once broken will remain or difficult to regain. I trust in Gracie and will return as customer with confidence. Thank You Gracie n Staff for your cooperation. See u soon

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Rudy Gutierrez, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Charlie Clark Nissan El Paso. T...hank you for taking the time to leave a review for us at Charlie Clark Nissan El Paso. We're happy we could meet your expectations! Thank you once again for your feedback and we sure will pass along the comments with our staff. Have a great Monday!

  • 5.0 out of 5
    July 16, 2019

    Had the best buy experience ever! Thank you for thier attention to detail and customer experience!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mosies Macias, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Charlie Clark Nissan El Paso. Th...ank you for your feedback and have a great Wednesday!

  • 5.0 out of 5
    July 16, 2019

    Sergio is a nice salesman. He help me with my vehicle. i recommend him to anyone who is looking for a vehicle.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Martin And Angie Parra, thank you for your kind review; we are happy to pass along your comments to the team here at Charlie Clark Nissan El Paso! H...ave a great Wednesday!

View More Reviews