Reviews
THEY SOLD ME A CAR WITH A BRANDED TITLE AND DID NOT TELL
THEY SOLD ME A CAR WITH A BRANDED TITLE AND DID NOT TELL ME! Here I am 2 years later finding out now that the car has a problem. I do NOT recommend this place! -- Joy from Boise
THEY SOLD ME A CAR WITH A BRANDED TITLE AND DID NOT TELL
THEY SOLD ME A CAR WITH A BRANDED TITLE AND DID NOT TELL ME! Here I am 2 years later finding out now that the car has a problem. I do NOT recommend this place! -- Joy from Boise
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Joy, the majority of the vehicles we sell have branded titles. We're the nation's largest branded title dealer. We'd be happy to review your deal paperwork and show you the branded title disclosure that would have been signed by you prior to purchase to make sure you understood the title status.
Working with Sarah was very easy and she was very
Working with Sarah was very easy and she was very thorough and helpful. My experience was tarnished when signing the paperwork to find an extra $1000 added to the loan amount for a mandatory $200 donation to a charity of their choice, and the purchase of the apex security program. Neither of these amounts were negotiable.
Working with Sarah was very easy and she was very
Working with Sarah was very easy and she was very thorough and helpful. My experience was tarnished when signing the paperwork to find an extra $1000 added to the loan amount for a mandatory $200 donation to a charity of their choice, and the purchase of the apex security program. Neither of these amounts were negotiable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Marty, we appreciate this review and feedback. We'll address your review with our team on the deal paperwork and how things were presented.
I learned a lot about the make and model that I was
I learned a lot about the make and model that I was seeking from David Bailey. He is an excellent salesman. He went beyond providing information about a car at AutoSavvy Boise that met my requirements. He made and sent a video. He found details of air transportation. I live more than two thousand miles away! He followed up for an extended period trying to help me find just the right vehicle. Although I ended up purchasing at an East Coast dealership in the city where I work, I made a better informed purchase thanks to David Bailey.
I learned a lot about the make and model that I was
I learned a lot about the make and model that I was seeking from David Bailey. He is an excellent salesman. He went beyond providing information about a car at AutoSavvy Boise that met my requirements. He made and sent a video. He found details of air transportation. I live more than two thousand miles away! He followed up for an extended period trying to help me find just the right vehicle. Although I ended up purchasing at an East Coast dealership in the city where I work, I made a better informed purchase thanks to David Bailey.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for this review! We appreciate your kind words!
No customer support.
No customer support. No follow up after the sale can't get vehicle licensed. Misrepresented purchase. Border line FRAUD
No customer support.
No customer support. No follow up after the sale can't get vehicle licensed. Misrepresented purchase. Border line FRAUD
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
jgkight, we're sorry to hear about this. This is not the experience that we want our customers to have. Please contact our team and we'll do all we can to resolve these issues.
They were extremely helpful throughout the whole process,
They were extremely helpful throughout the whole process, and worked really well with me. I appreciate the fact that they were upfront and honest.
They were extremely helpful throughout the whole process,
They were extremely helpful throughout the whole process, and worked really well with me. I appreciate the fact that they were upfront and honest.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Krystan, thank you for this review! We appreciate this feedback!
It was everything we hoped for and more.
It was everything we hoped for and more. David was absolutely amazing from his first hello to us signing for our new vehicle.
It was everything we hoped for and more.
It was everything we hoped for and more. David was absolutely amazing from his first hello to us signing for our new vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review, Lorena!
Many of the staff went above and beyond to make this a
Many of the staff went above and beyond to make this a very pleasant experience
Many of the staff went above and beyond to make this a
Many of the staff went above and beyond to make this a very pleasant experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
pkyote21, thank you for taking the time to leave us this review!
They worked real hard in finding us what we were looking
They worked real hard in finding us what we were looking for in the right price range. They were friendly, considerate.
They worked real hard in finding us what we were looking
They worked real hard in finding us what we were looking for in the right price range. They were friendly, considerate.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Jamieray208, thank you for this review! We appreciate your feedback!
Customer service needs to follow through on repairs
Customer service needs to follow through on repairs immediately Or at least set up an appointment There is no communication unless you call them and if you do get a call From customer service they tell you who to call for your service appointment and then she asked for me to call her back to let her know my service was scheduled however, neither person will call you back the guy doing the service to your car or the customer service lady. I’m sorry to report this information because the sales department is quite different.
Customer service needs to follow through on repairs
Customer service needs to follow through on repairs immediately Or at least set up an appointment There is no communication unless you call them and if you do get a call From customer service they tell you who to call for your service appointment and then she asked for me to call her back to let her know my service was scheduled however, neither person will call you back the guy doing the service to your car or the customer service lady. I’m sorry to report this information because the sales department is quite different.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Loret, thank you for this feedback. We appreciate your honesty and apologize for any inconvenience our communication may have caused. We'll address this with our team.
Friendly dealers with good service and willing to help
Friendly dealers with good service and willing to help you find the car you are looking for
Friendly dealers with good service and willing to help
Friendly dealers with good service and willing to help you find the car you are looking for
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for this 5-star review!