Reviews
Thereafter works with two other locations doesn't do
Thereafter works with two other locations doesn't do their homework when finding the car you want and then gets stuck on petty amounts of pricing instead of working with their customers to put them in cars. I think Nissan Corporate should be very disappointed with this whole set of NUcar dealerships!
Thereafter works with two other locations doesn't do
Thereafter works with two other locations doesn't do their homework when finding the car you want and then gets stuck on petty amounts of pricing instead of working with their customers to put them in cars. I think Nissan Corporate should be very disappointed with this whole set of NUcar dealerships!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I purchased a used Kia Niro EV from this dealership
I purchased a used Kia Niro EV from this dealership because they had the make and model I wanted with low mileage. I have never had a good experience with dealerships and was wary going in. Jon went all out to make this a positive experience. He did everything on my timeline. He drove 140 miles round trip twice (!) to have me sign papers and deliver the car. He answered all of my questions. He was honest and straightforward. He was also very kind.
I purchased a used Kia Niro EV from this dealership
I purchased a used Kia Niro EV from this dealership because they had the make and model I wanted with low mileage. I have never had a good experience with dealerships and was wary going in. Jon went all out to make this a positive experience. He did everything on my timeline. He drove 140 miles round trip twice (!) to have me sign papers and deliver the car. He answered all of my questions. He was honest and straightforward. He was also very kind.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful review! We're so glad Jon was able to make your experience a positive one, especially given your past concerns with dealerships. Going the extra mile—literally—is what we strive for, and we’re thrilled to hear he delivered! Enjoy your Kia Niro EV!
⭐️⭐️⭐️⭐️⭐️ I recently purchased a Nissan Pathfinder and
⭐️⭐️⭐️⭐️⭐️ I recently purchased a Nissan Pathfinder and had a truly pleasant experience from start to finish. Kriston was knowledgeable, respectful, and never pushy—making the entire process smooth and stress-free. They took the time to answer all my questions, offered fair and transparent information, and made sure I was comfortable every step of the way. I’m thrilled with my new vehicle and very grateful for the positive customer service I received. Highly recommend this dealership
⭐️⭐️⭐️⭐️⭐️ I recently purchased a Nissan Pathfinder and
⭐️⭐️⭐️⭐️⭐️ I recently purchased a Nissan Pathfinder and had a truly pleasant experience from start to finish. Kriston was knowledgeable, respectful, and never pushy—making the entire process smooth and stress-free. They took the time to answer all my questions, offered fair and transparent information, and made sure I was comfortable every step of the way. I’m thrilled with my new vehicle and very grateful for the positive customer service I received. Highly recommend this dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful review! We're so glad Kriston made your car-buying experience smooth and enjoyable. Enjoy your new Pathfinder, and we truly appreciate your recommendation!
Paid nearly $700 for a blown fuse, only to be towed back
Paid nearly $700 for a blown fuse, only to be towed back immediately again for same symptom. Was then diagnosed further to a faulty "aftermarket' starter causing the blown fuse. Quoted over $1,720 to replace starter, which is a 2hr job at most in the labor guide. Denied the repair and went to a local independent shop, only to find a shorted wire to the starter causing fuse to blow. Repaired for less than $200 parts and labor. This service department TRIED to lie and take advantage, and lost a customer for life after this poor experience. I 10/10 do NOT recommend your car to be serviced here.
Paid nearly $700 for a blown fuse, only to be towed back
Paid nearly $700 for a blown fuse, only to be towed back immediately again for same symptom. Was then diagnosed further to a faulty "aftermarket' starter causing the blown fuse. Quoted over $1,720 to replace starter, which is a 2hr job at most in the labor guide. Denied the repair and went to a local independent shop, only to find a shorted wire to the starter causing fuse to blow. Repaired for less than $200 parts and labor. This service department TRIED to lie and take advantage, and lost a customer for life after this poor experience. I 10/10 do NOT recommend your car to be serviced here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We'd like to clarify that this situation involved a vendor vehicle, not a retail customer, and should not be considered a typical customer service experience. The vehicle—a Nissan Rogue Sport—was initially brought to us after it wouldn’t start. Prior to arriving, a store-branded aftermarket starter had been installed at a local shop, but the issue persisted. Once in our care, we diagnosed a blown fusible link, which required more than simply replacing a fuse, and completed the necessary repairs. The vehicle was then picked up and driven for several days and several hundred miles without issue. When the problem reoccurred, the vehicle was towed back to us. This time, we found that the aftermarket starter had failed. We offered to install a factory Nissan starter, but the repair was declined. The vehicle was then towed out and another store-branded starter was installed—which did resolve the issue. We take pride in our diagnostic process and the professionalism of our team, and we appreciate the opportunity to clarify the details of this case.
A new starter was NOT installed. Do not lie to the public. I can bring the vehicle backnin for your tech to verify the repair made. This response reaffirms that I do NOT recommend anyone to have their car diagnosed or serviced at your dealership, as you are not truthful and honest about repairs needed. You can call the repair shop also, and speak to the owner if youd like to verify the repair. Retail, or vendor vehicle, doesnt matter. A customer is a customer. Do better.
Bought a car from Craig and had a great experience.
Bought a car from Craig and had a great experience. Didn’t feel rushed to buy during process at all. He was super helpful when it came to my questions during the process. Already recommended Nucar to friends who are beginning the process for the car hunt because Craig and the Nucar team going the extra mile for me.
Bought a car from Craig and had a great experience.
Bought a car from Craig and had a great experience. Didn’t feel rushed to buy during process at all. He was super helpful when it came to my questions during the process. Already recommended Nucar to friends who are beginning the process for the car hunt because Craig and the Nucar team going the extra mile for me.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the fantastic review! We're so glad Craig made your experience smooth and pressure-free. We truly appreciate the recommendation and are thrilled we could go the extra mile for you!
Great customer service, Craig was very helpful and
Great customer service, Craig was very helpful and knowledgeable about the vehicle, would recommend 10/10
Great customer service, Craig was very helpful and
Great customer service, Craig was very helpful and knowledgeable about the vehicle, would recommend 10/10
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thanks for the kind words, Pat! We’re glad Craig could make your experience a great one! Safe travels!
Craig from Nucar Nissan, was an absolute pleasure to work
Craig from Nucar Nissan, was an absolute pleasure to work with in purchasing our new vehicle. We had a great experience from everyone there! If you are looking for a friendly, honest salesman go see Craig! -Christy F
Craig from Nucar Nissan, was an absolute pleasure to work
Craig from Nucar Nissan, was an absolute pleasure to work with in purchasing our new vehicle. We had a great experience from everyone there! If you are looking for a friendly, honest salesman go see Craig! -Christy F
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the wonderful review! We're so glad Craig and the team made your car-buying experience a great one. Enjoy your new vehicle!
We recently purchased a pre-owned vehicle for our son
We recently purchased a pre-owned vehicle for our son from Nucar Nissan and our experience was very good. Our sales associate, Craig Adams, was experienced, friendly, low-pressure and patient. He worked hard, going through three different vehicles on the lot with us in the rain, bringing them around for us to drive. Reviewing Carfax, giving us honest advice and then being transparent with us during the sales process was most appreciated. There was a bit of an issue (not with Craig) when it came time to close on the car price and they’d added $1850 in charges for a LoJack, wheel locks, an extra key fob and all weather floor mats. I thought that was VERY pricey for a used Kia Forte. We worked on it and I got it down to $1000 for locks, a fob and mats. Still think that’s a bit much, but they worked with me a little on the car price, so it almost evened out. It was a little disconcerting on a car at this price level but I felt OK about it in the end, because those were items we wanted with the car.. I think that those items should be listed out separately and offered to the buyer, not just tossed in, forcing me to work to ask what it is and why it was almost 10% of the car’s price. I did not appreciate that part of the purchase. Buyer beware. Overall though, Craig was great and Sami, the finance manager was good as well. Save for the $1800 at closing, the experience was very good. We kept them past closing and they were fine. They worked hard for the sale and were very appreciative of our business. Five stars for Craig and his customer service. - he was amazing Taking one star off for the pricing issue I had to negotiate, unnecessary work and sort of a hidden charge I didn’t appreciate. Overall, a very good experience.
We recently purchased a pre-owned vehicle for our son
We recently purchased a pre-owned vehicle for our son from Nucar Nissan and our experience was very good. Our sales associate, Craig Adams, was experienced, friendly, low-pressure and patient. He worked hard, going through three different vehicles on the lot with us in the rain, bringing them around for us to drive. Reviewing Carfax, giving us honest advice and then being transparent with us during the sales process was most appreciated. There was a bit of an issue (not with Craig) when it came time to close on the car price and they’d added $1850 in charges for a LoJack, wheel locks, an extra key fob and all weather floor mats. I thought that was VERY pricey for a used Kia Forte. We worked on it and I got it down to $1000 for locks, a fob and mats. Still think that’s a bit much, but they worked with me a little on the car price, so it almost evened out. It was a little disconcerting on a car at this price level but I felt OK about it in the end, because those were items we wanted with the car.. I think that those items should be listed out separately and offered to the buyer, not just tossed in, forcing me to work to ask what it is and why it was almost 10% of the car’s price. I did not appreciate that part of the purchase. Buyer beware. Overall though, Craig was great and Sami, the finance manager was good as well. Save for the $1800 at closing, the experience was very good. We kept them past closing and they were fine. They worked hard for the sale and were very appreciative of our business. Five stars for Craig and his customer service. - he was amazing Taking one star off for the pricing issue I had to negotiate, unnecessary work and sort of a hidden charge I didn’t appreciate. Overall, a very good experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the detailed review and for choosing Nucar Nissan for your son’s vehicle. We’re thrilled to hear that Craig and Sami provided a great experience and that Craig’s dedication stood out—we’ll be sure to share your kind words with him. We appreciate your honest feedback regarding the pricing and add-ons at closing. Transparency is important to us, and we’ll take your comments to heart as we continue working to improve our process. We're glad everything worked out in the end and truly value your business!
I purchased my pre-owned pickup truck here years ago, and
I purchased my pre-owned pickup truck here years ago, and never left a review. I've had great luck with the truck over the years and no complaints from any of the Nucar Nissan departments I.E Sales, parts and the service department. The customer service is always great. The staff treat me like family after all these years and the level of competence in each department is great. Keep up the good work and customer service. I appreciate it!
I purchased my pre-owned pickup truck here years ago, and
I purchased my pre-owned pickup truck here years ago, and never left a review. I've had great luck with the truck over the years and no complaints from any of the Nucar Nissan departments I.E Sales, parts and the service department. The customer service is always great. The staff treat me like family after all these years and the level of competence in each department is great. Keep up the good work and customer service. I appreciate it!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for the thoughtful review—even after all these years! We're thrilled to hear your truck has served you well and that our team has consistently provided great service. We truly appreciate your loyalty and support!
Had some service performed on my (very old truck) 22
Had some service performed on my (very old truck) 22 years old. I'm treated with respect and the service is always performed great. Thanks to Fernando (service master technician) and Dave pari (service manager/advisor) what a great group of guys. I recommend the sales,parts and service departments!
Had some service performed on my (very old truck) 22
Had some service performed on my (very old truck) 22 years old. I'm treated with respect and the service is always performed great. Thanks to Fernando (service master technician) and Dave pari (service manager/advisor) what a great group of guys. I recommend the sales,parts and service departments!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words and your continued trust! We're thrilled to hear Fernando and Dave took great care of you and your truck. We truly appreciate your recommendation and support across all departments!