Unfortunately had a terrible experience here. I can't say anything about the sales team but I would NOT recommend coming to this Mazda if you need your... car serviced. I came for a recall service and made an appointment over the phone. I showed up 10 minutes early for the appointment and was greeted by a gentleman outside while in my car, he told me to leave the keys in the car and he will park it and that I should check in with Susie at the front to start the process of the recall servicing. I went to the front desk and no one was there (meanwhile I had my rambunctious 1 year old in tow). I waited for a few minutes and another man came over and I told him I was told to wait here for Susie and my car was being parked outside, he told me she was still at lunch and that I can wait in the waiting room in the back and he would send her over. Seeing as how I was a few minutes early I wasn't surprised that they weren't ready for me yet. After about 15 minutes of waiting no one had come and this Susie person still had not showed. There were lots of employees walking around and I was the only customer in the whole place but no one was offering any help. Finally a woman showed up, whom I later found out was the elusive Susie, and asked what I was doing. I told her that i have a service appointment and was told by two people to wait back here for Susie. She then started yelling at me and my kid that I shouldn't just be sitting back here and continued to yell that I shouldn't have listened to her co-workers and demanded to know who had my keys. It was extremely bizarre and she was visibly angry and was upsetting my kid. I repeated again i was told to leave the keys in the car and I was just following what other employees directed me to do. She then told me to go find Elaine. As a customer who does not actually work at the mazda, I told her I don't know who that is or where to find that person. She then pointed in a direction and stormed off. I went over to a different desk and asked the person standing there if she is in fact Elaine and was thankfully correct (this employee had also seen me walking around waiting but offered no help). I was told it would take about an hour and a half and they would call me when the car was done. I went and walked around for about 2 hours and when i still didn't get a call i decided to head back and check in. Of course, when I went back to the mazda my car was sitting there. I went up to the desk and said "I see my car is finished, you didn't call" and was told "they just brought it back a minute ago". While this could actually be the case, the demonstrated lack of communication among all the staff there tells me that my car had probably been sitting there while I was anxiously trying to find things to occupy my one year old with. It is astonishing how rude and dismissive everyone there was and actually scary to be confronted in such a vicious manner while just sitting in the waiting room.
I leased a Mazda 3 from them. I would never do business with them again. They have horrible customer server. As soon as they have your money they will... avoid you like the plague.
Sales people are disorganized and impossible to reach over the phone. Car was not ready when indicated. Long waits inside dealer. Extremely rude and dishonest... management.
My first and last experience with this dealership all in one visit. Had a fine experience taking a test drive and working up numbers with them. Left... in order to discuss with wife and bring her back. In the interim, I called my insurance broker to get a quote and he told me to get the VIN number for the car. So I called back the salesperson and asked for it and she responded, "you left today without putting down a deposit or writing up a sales order but now you're calling for a VIN? How you do think that makes ME feel?". How it makes YOU FEEL? Who are YOU? Are YOU buying YOUR first car? You are the salesperson and I am the customer. I am the only person whose feelings count here. And all I wanted was a VIN number for the car I planned to buy from YOU. I was then transferred to 2 additional people in the dealership who were no nicer on the phone and was hung up on by the finance director. So, Bay Ridge Mazda and Yasmine Salama, not only have you lost a sale that was in the bag for you, you've made an enemy in me and earned yourselves a stellar 1 star rating here and everywhere else I can leave a review on you. Shame on you for treating a customer poorly an having seen the reviews of Yasmine and Bay Ridge Mazda, it's clear to me that I'm not the only one who feels this way.
They are dishonest, not knowledgeable about the product. Being young sales is not an excuse for incompetence I would never recommend this dealership to... anyone, don't give them your money.
Purchased a second SUV a cx3 within 5 months, mgr Chris is great, honest and totally knowledgeable, doesn't mislead you and Vince is a very knowledgeable... sales person
They don't work with you on where you want to be on a monthly payment , deff not worth going to winded going with a different car company they made the... experience not fun at all
Walked in and walked out with a new cx5 ft in black , unbeleavible deal, mgr Chris took great care of us, highly recommended them and couldn't believe... hot nice Mazda's are and affordable