Grand Motorcars

Buyer beware. Over a month of trying to get a refund for money owed. The manager ivory is a jerk, unprofessional and unresponsive. Here is our latest email to corporate after no response : I am writing to formally express my deep dissatisfaction and concern regarding the poor, inconsistent and unprofessional service i have received from your dealership, particularly from cooperate and the store manager. Despite multiple attempts to resolve this issue amicably, you have failed to uphold your obligations under the legally binding "we owe" agreement. To date, your dealership has not fulfilled the terms outlined in that agreement. This continued neglect not only constitutes a breach of contract, but also strongly suggests misappropriation or theft of the funds owed to me. Your failure to deliver on what was legally agreed upon is both unacceptable and unethical. As a military veteran and a current law enforcement officer, it is disheartening to be treated with such disregard and lack of integrity by your organization. I expected better--not only as a customer, but as someone who has served and continues to serve the public. Please be advised that unless this matter is resolved today and in full, i will proceed with the following actions without further notice: *File a formal complaint with the Georgia Secretary of State * Report the incident and all email and text documentation to the FTC - Federal Trade Commission and the Attorney Generals office of fraud. * Submit complaints to the Better Business Bureau and explore legal remedies available to me under Georgia law. This is your final opportunity to rectify the situation and honor the agreement. I strongly encourage you to treat this matter with urgency.

I purchased a Mercedes Benz G 550 from this dealership and Stephanie was my sales person in the beginning of this process I had some doubts about this dealership after setting down with Stephanie and discussing what I wanted she made a list and the list was complete to my satisfaction.Stephanie is the best she followed up to make sure I was a satisfied customer I recommend any one if you are looking for a vehicle at this dealership ask for Stephanie Louie

Scamm dealiship with illegal sales of broken cars they will take your money and leave you with crap.

I came across the perfect truck on CarGurus. It was so nice and the price was good; a little less than KBB. The dealership selling the truck was Grand Motorcars in Marietta, GA. I looked them up and found only good to great reviews. Like many others, I’ve dealt with the high pressure/zero integrity dealerships before. Once you’ve been lied to and scammed by a crooked car sales team, it makes you dread ever going to a car lot again. The rating and reviews were some of the best I’ve seen so I gave them a try. Best car buying decision I’ve ever made. Honoring the internet discounted price? CHECK. Feeling helped instead of pushed? CHECK. No games or trying to weasel in additional costs on the backend? CHECK AND CHECK! In the end, their car lot calculator worked just like the one on my phone and that is rare. Stephanie is the most candid and caring car salesperson I’ve ever heard of and the overall experience of buying a vehicle this way was as exciting as the new truck and the great price. Good people in car sales do exist. They’re at Grand Motorcars in Marietta, GA. Stephanie is the best!

I came across the perfect truck on CarGurus. It was so nice and the price was good; a little less than KBB. The dealership selling the truck was Grand Motorcars in Marietta, GA. I looked them up and found only good to great reviews. Like many others, I’ve dealt with the high pressure/zero integrity dealerships before. Once you’ve been lied to and scammed by a crooked car sales team, it makes you dread ever going to a car lot again. The rating and reviews were some of the best I’ve seen so I gave them a try. Best car buying decision I’ve ever made. Honoring the internet discounted price? CHECK. Feeling helped instead of pushed? CHECK. No games or trying to weasel in additional costs on the backend? CHECK AND CHECK! In the end, their car lot calculator worked just like the one on my phone and that is rare. Stephanie is the most candid and caring car salesperson I’ve ever heard of and the overall experience of buying a vehicle this way was as exciting as the new truck and the great price. Good people in car sales do exist. They’re at Grand Motorcars in Marietta, GA. Stephanie is the best!

PLEASE WHATEVER YOU DO, PLEASE CONSIDER THE ORIGINAL REVIEW AND THE CURRENT REVIEW. UNFORTUNATELY, THIS USED CAR DEALERSHIP IS NOT TRUSTWORTHY AND YOUR HARD EARNED DOLLARS SHOULD BE SPENT ELSEWHERE. I am still dealing with this dealership despite having concluded the purchase in February 2025. The dealership and it's Finance Department is refusing to validate the transfer of the tax, tags and license to my home state South Carolina Department of Motor Vehicles (SCDMV) and the necessary documents to my credit union designating them as the lien holder. Today is Friday, April 25, 2025 and I am currently driving with temporary tags as a direct result of Grandmotors Cars in Marietta, GA refusal to submit the required documentation to the entities involved. The following is a transcript of the interaction between myself and the General Manager: Hello and I greatly regret having to contact you once again involving yet another problem regarding the purchase of the 2023 Lexus GX 460 in February of this year. The tax/title and registration necessary to complete the designation of the lien holder (Navy Federal Credit Union) and the title registration for South Carolina has yet to occur. It is my understanding that the paperwork was sent to SCDMV, but, was returned due to the failure to include the necessary payment to complete the transaction. I have spoken to the Field Manager at the SCDMV and was informed that the reason for returning the paperwork was explained to your Tax/Title and Licensing Registration Department. Due to the timeline I was informed that I should request the tracking number so that SCDMV could retrieve the documents and process this issue as a priority. I have repeatedly contacted the department and have spoken to Mary Ella on countless occasions without resolution. I have spoken to Valerie as well only to be told that I should contact the department manager Ms. Kirney, but, she was unable to give me the contact number due to the number being Ms. Kirney's cell phone number. I have also repeatedly contacted the Finance Managers at the Marietta location and though nothing has been resolved regarding the problem I did receive an overnight temporary license tag to replace the expired tag which was on the vehicle. I must also inform you that each and every person that I have contacted refuse to return any of my calls or provide me with any information to combat the issue. It is sad to say that what should have concluded the sale of this vehicle a few months ago is unfortunately, consuming my life. I have no recourse but to reach out to you as a last resort and implore you to help me with this matter. Harkinder Bhullar: I'm on a flight, I'll get back to you shortly Me: Thank-you for your response and I greatly feel a small sense of relief. I'll await your response. Harkinder Bhullar: Absolutely consider it done, on it as soon as I land ma'am Me: Hello, I would like to once again ask for your support and assistance in the above matter. Please let me know what's going on. Me 1 day later: Good Afternoon, I once again apologize for the constant inconvenience this may cause you, but, I desperately need to know what is going on. Please let me know so that I will know how to proceed and what my options are. I SINCERELY HOPE THOSE DESIRING TO PURCHASE ANY VEHICLE WILL MAKE THE ABSOLUTELY IMPORTANT DECISION TO READ THE REVIEWS ASSOCIATED WITH ANY MAJOR PURCHASE.

Trade-in Still Not Paid-off. This has been the worst car purchase experience I’ve ever had. And judging from these reviews I am not alone. Unfortunately, I found them too late. My sales rep, Marcus, was amazing but cannot be held responsible for the supporting departments. I’ve given Grand Motors management ample opportunity to make this right. My credit score and insurance costs are being impacted, along with the vehicle repairs that are legally apart of the transaction. A dashboard alert came on less than 12 hours after I left the lot and I had to get that fixed myself at VW because their service department only takes text messages and did not respond. What reputable car dealership would let a new customer drive around with a dashboard red light on? If I can help anyone else avoid this while situation that would be a win for the kingdom. My new used vehicle has been funded for over 21 days but somehow the funds for the note on my trade-in has not been released. I’ve just confirmed with the lender and they are still waiting for the payoff funds. GM please don’t respond with an apology or excuse - just treat consumers with the respect they deserve, before and after you cash the check. Integrity is everything and there is no evidence of it here. Buyers beware!

I saw a car online that caught my eye that was listed through Grand Motorcars. When I read the reviews I was reluctant to even take a look much less actually make a purchase. Well I stopped in and the car was great. A bit older than I wanted but in great shape with low mileage at a good price. Marcus was the salesperson and Ivory the sales manager. I was able to get the car for what KBB and online sources suggested I should. The only downside was once I had check in hand it took longer thant expected to complete the paperwork. The actual signing took 15-20 minutes but the wait was 1.5 hours, maybe it was a busy day. That's why I gave 4/5 stars. Most cars listed in their inventory are luxury/performance and priced at mid to high 5 figures, and above. I purchased one of the lowest priced vehicles but they didn't treat me as if I was cheap.

2 months of trying to get a car…. Wasted. Talking to sales people everyday about getting a price drop on a car priced way too high. One sales person makes a deal convincing us we should come see the car. Call 2 days later and same sales person answers and doesn’t remember doing the deal. 2 days before we drive 3 hours to see the car the price drops. Good? No! They call the day before we’re coming to see it to say it sold a week ago and only excuse they had was “none of our sales people knew you were coming and wanted to buy the car”. So saying we are going to put a down payment and have a check about to be made out to yall to buy a car doesn’t sound like we want the car? Oh and they sent a video of the car(with bad bunny cussing and singing blaring in the middle of a parking lot) when the price dropped. Terrible place to buy from.

Overall good experience. Hakeem was great to work with and made the process feel casual. Some troubles arose that extended our wait but in the end we got the car and the deal we wanted. Thanks Hakeem!