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Carriage Kia of Woodstock

(682 reviews)
Visit Carriage Kia of Woodstock
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–3:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–8:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 12:00pm–5:00pm Closed
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2021 consumer dealer award
New (678) 831-0372 (678) 831-0372
Used (678) 810-1287 (678) 810-1287
Service (678) 809-0962 (678) 809-0962

Inventory

See all 249 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since March 2017.
Carriage Automotive Group is one of the fastest growing auto dealer groups in the country. With a dedication to delivering an unbeatable customer experience in both sales and service Carriage has distinguished itself from the typical dealership by making every customer feel like a part of our family.

We are excited and humbled by the opportunity to expand our business to the beautiful city of Woodstock and the surrounding areas. It is our pledge to bring with us the same earnest effort to make sure every customer leaves with their automotive needs met and a smile on their face.
Shop Online 247 / 10 Year/100000 Mile Limited Powertrain Warranty on all Eligible Inventory

Service center

Phone number (678) 809-0962

Service hours

Monday
7:00am–3:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

(682 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Carriage Kia of Woodstock from DealerRater.

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Service department is money driven and NOT customer

Service department is money driven and NOT customer focused. Quoted one price even texted price and then when worked finished much higher. I have been burned once before and I thought was just a particular service writer turns out I think this is their culture.

Service department is money driven and NOT customer

Service department is money driven and NOT customer focused. Quoted one price even texted price and then when worked finished much higher. I have been burned once before and I thought was just a particular service writer turns out I think this is their culture.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, Your feedback is important to us here. We’d like to speak with you about your recent visit with our Service Department and the discrepancy between the original quote and the final cost. Please email us with your preferred contact information. Thank you, Carriage Auto Group wecare@carriagekiawoodstock.com

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There check in process is highly flawed.

There check in process is highly flawed. We walked into the service department and someone said “May I help you”. They asked all the questions, verified our appt time and videoed or car. We asked about completion time and they estimated 3 hours. At 3.5 hours we inquired and were told we didn’t check in with the proper person so our service has not yet begun. xxx!?!? 2 hours later they completed one of the two tasks. We won’t be back unless it’s a recall and we will wait to see the car go into a shop bay.

There check in process is highly flawed.

There check in process is highly flawed. We walked into the service department and someone said “May I help you”. They asked all the questions, verified our appt time and videoed or car. We asked about completion time and they estimated 3 hours. At 3.5 hours we inquired and were told we didn’t check in with the proper person so our service has not yet begun. xxx!?!? 2 hours later they completed one of the two tasks. We won’t be back unless it’s a recall and we will wait to see the car go into a shop bay.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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I found the Carriage Kia intake personnel were very

I found the Carriage Kia intake personnel were very friendly and helpful today. I discovered we had an engine oil leak on our 2024 Sportage after our prior engine oil replacement. They found the problem and paid for the lost motor oil during our usage and offered to replace the engine oil and filter free for the next engine oil service interval. Thank you for your service. RJ

I found the Carriage Kia intake personnel were very

I found the Carriage Kia intake personnel were very friendly and helpful today. I discovered we had an engine oil leak on our 2024 Sportage after our prior engine oil replacement. They found the problem and paid for the lost motor oil during our usage and offered to replace the engine oil and filter free for the next engine oil service interval. Thank you for your service. RJ

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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I walked in today around 5:30 to look at the 2025

I walked in today around 5:30 to look at the 2025 Sportage and there were 5-6 guys sitting around a table talking , 1 guy sitting in a sales cubicle, on his phone texting ,no customers around. Not one person spoke to me . I looked a Sportage in the showroom, opened the doors , looked around the inside of the car and still no one even seemed to know I was there . Finally I walked up to a guy ( also on his phone texting ) and asked a question about the trim. He asked sales guy in the cubicle and he responded with a one word answer and that was it. No attempt by anyone to help me. I walked out. It was the weirdest and worst experience I’ve ever had at a car dealership! Will never go back!

I walked in today around 5:30 to look at the 2025

I walked in today around 5:30 to look at the 2025 Sportage and there were 5-6 guys sitting around a table talking , 1 guy sitting in a sales cubicle, on his phone texting ,no customers around. Not one person spoke to me . I looked a Sportage in the showroom, opened the doors , looked around the inside of the car and still no one even seemed to know I was there . Finally I walked up to a guy ( also on his phone texting ) and asked a question about the trim. He asked sales guy in the cubicle and he responded with a one word answer and that was it. No attempt by anyone to help me. I walked out. It was the weirdest and worst experience I’ve ever had at a car dealership! Will never go back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Professional.

Professional. Respectful. Kind. Knowledgable. Easy to work with and puts the customer first. We highly recommend the staff at Carriage Kia of Woodstock, GA.

Professional.

Professional. Respectful. Kind. Knowledgable. Easy to work with and puts the customer first. We highly recommend the staff at Carriage Kia of Woodstock, GA.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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They are a $$ grab company.

They are a $$ grab company. They try forcing you to pay for other repairs that they caused..sloppy work.. horrible customer service. The mgr Steven is unacceptable professional and service rep..Kim is horrible. This dealership needs to be closed down

They are a $$ grab company.

They are a $$ grab company. They try forcing you to pay for other repairs that they caused..sloppy work.. horrible customer service. The mgr Steven is unacceptable professional and service rep..Kim is horrible. This dealership needs to be closed down

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your feedback. We are truly sorry to hear that your experience with our service department did not meet your expectations. At Carriage Kia of Woodstock, we take great pride in providing high-quality service and transparent communication to all our customers. Regarding the recent work on your vehicle, we performed a warranty-covered engine replacement as authorized by Kia and identified additional repairs that were necessary to ensure the vehicle’s optimal performance. While we respect your decision regarding the repairs not covered under warranty, we regret that this situation left you feeling dissatisfied with our service. Please know that your feedback is taken very seriously, and we are committed to addressing any concerns you may have. We would greatly appreciate the opportunity to discuss this matter further and work toward a resolution. Please feel free to contact our service manager, Steven, directly at wecare@carriagekiawoodstock.com. We value your business and hope to regain your trust in the future.

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They are a $$ chaser.

They are a $$ chaser. They damaged things, then wants you to pay.. this dealership needs to be closed down.. they are a ripoff.

They are a $$ chaser.

They are a $$ chaser. They damaged things, then wants you to pay.. this dealership needs to be closed down.. they are a ripoff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback. We are truly sorry to hear that your experience with our service department did not meet your expectations. At Carriage Kia of Woodstock, we take great pride in providing high-quality service and transparent communication to all our customers. Regarding the recent work on your vehicle, we performed a warranty-covered engine replacement as authorized by Kia and identified additional repairs that were necessary to ensure the vehicle’s optimal performance. While we respect your decision regarding the repairs not covered under warranty, we regret that this situation left you feeling dissatisfied with our service. Please know that your feedback is taken very seriously, and we are committed to addressing any concerns you may have. We would greatly appreciate the opportunity to discuss this matter further and work toward a resolution. Please feel free to contact our service manager, Steven, directly at wecare@carriagekiawoodstock.com. We value your business and hope to regain your trust in the future.

Consumer response

My car got taken from your back lot..and you all dont have a clue who took it.. you need security cameras that surround the whole facility. My car was never found and i file a police report and a civil suit

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Brenda my wife literally drove her van to death!

Brenda my wife literally drove her van to death! We had the van towed home. My truck is in the shop being repaired so between my son and daughter we were able to use their cars this week as we looked for a decent priced car. I tried Hyundai Nissan Ford Chevrolet and Mitsubishi. I came close to buying the Nissan and thought we would check out Kia first before signing the paperwork? I was so impressed with Carriage Kia of Woodstock. Our salesman Brian Sanchez was awesome. He listened to what my needs were and what my budget was. We drove the car and fell in love with it. I made a reasonable offer and they accepted it. We did have to finance which was a breeze thanks to Charles in the finance department. They gave us a wonderful tour of the dealership. The service department is amazing and the customer lounge is top-notch. This is exactly what buying a car should be like. If you are looking for a decent priced car that’s comfortable and fun to drive give my new friend Brian Sanchez a call. I highly recommend him and the dealership

Brenda my wife literally drove her van to death!

Brenda my wife literally drove her van to death! We had the van towed home. My truck is in the shop being repaired so between my son and daughter we were able to use their cars this week as we looked for a decent priced car. I tried Hyundai Nissan Ford Chevrolet and Mitsubishi. I came close to buying the Nissan and thought we would check out Kia first before signing the paperwork? I was so impressed with Carriage Kia of Woodstock. Our salesman Brian Sanchez was awesome. He listened to what my needs were and what my budget was. We drove the car and fell in love with it. I made a reasonable offer and they accepted it. We did have to finance which was a breeze thanks to Charles in the finance department. They gave us a wonderful tour of the dealership. The service department is amazing and the customer lounge is top-notch. This is exactly what buying a car should be like. If you are looking for a decent priced car that’s comfortable and fun to drive give my new friend Brian Sanchez a call. I highly recommend him and the dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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My husband and I visited this dealership to test drive a

My husband and I visited this dealership to test drive a Kia Carnival. We came prepared - having researched the model we were interested in and also got pre-approved from an outside lender. It's also important to note that we arranged a test drive with their scheduling system. I think these steps helped make our experience run so smoothly. While we were at the dealership for 3 hours, it was a successful visit. Eric was kind and approachable and very thorough. He was pushy but not in a negative or inappropriate way. He's sales tactics were fair and supportive of our goals. We walked out with a new Carnival that was detailed and set up for our family of 5. Thank you for a great time!

My husband and I visited this dealership to test drive a

My husband and I visited this dealership to test drive a Kia Carnival. We came prepared - having researched the model we were interested in and also got pre-approved from an outside lender. It's also important to note that we arranged a test drive with their scheduling system. I think these steps helped make our experience run so smoothly. While we were at the dealership for 3 hours, it was a successful visit. Eric was kind and approachable and very thorough. He was pushy but not in a negative or inappropriate way. He's sales tactics were fair and supportive of our goals. We walked out with a new Carnival that was detailed and set up for our family of 5. Thank you for a great time!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Very slow service department!

Very slow service department! I have been here 2 hours for an oil change. They just started doing it!! No one cam out when I pulled in . When I walked in 5 service people were busy, but no customers in site. When one said he could help me he said 1 1/2 hours. Long for an oil change and window. wipers. I had an appointment. Drove out of dealership at 4:45 I asked for name of service attendant . Matt he was very polite I know it wasn’t his fault. He lowered my bill, And was very nice about pairing my Car with my new phone. I may be looking for a new car, but service experience may have me looking elsewhere. I bought the car from Carriage, my second Sorento.

Very slow service department!

Very slow service department! I have been here 2 hours for an oil change. They just started doing it!! No one cam out when I pulled in . When I walked in 5 service people were busy, but no customers in site. When one said he could help me he said 1 1/2 hours. Long for an oil change and window. wipers. I had an appointment. Drove out of dealership at 4:45 I asked for name of service attendant . Matt he was very polite I know it wasn’t his fault. He lowered my bill, And was very nice about pairing my Car with my new phone. I may be looking for a new car, but service experience may have me looking elsewhere. I bought the car from Carriage, my second Sorento.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

We are very sorry about your experience and we would like to learn more. Would you please send an email to wecare@choosecarriage.com with your best contact information so that we may reach out to you and discuss further? Thank you and we look forward to hearing from you.

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