Carriage Kia of Woodstock

I am very pleased with the quality of the facility and the service personnel. I will use in the future also. Eric is a very good person to use.

I had a coupon for an oil change and free tire rotation. The staff said it would take an hour and half and it took two hours and ten minutes. My Service... Rep Joe Robbins and staff decided not to rotate my tires and claimed I needed new tires, and my tires were already in the best position. I feel like they did not want to rotate my tire because it should be free. My tires are fairly new with plenty of tread on them. My wife spoke to a Manager named Tim about the situation and was very rude, did not care and did not offer an solution to solving my problem. DO NOT SPEND YOUR MONEY AT THIS LOCATION! THE STAFF IS HORRIBLE!

Awesome dealership. No pressure in the sales department. Service department took me to work and picked me up. Very professional and accommodating I was... impressed.

I went to test drive a car and upon working with a sales person as well as his manager, I immediately felt uncomfortable. I reluctantly handed over my... phone number under the strict instruction that I never receive a call (got that and a VM this morning). The dealer manager, who's name is Mark, I believe, not only smelled like packs of old cigarettes, he repeated insulted my intelligence with cheap sales tactics such as saying things like, "no that price can't be that low...I need to double check this...". Seriously? Am I buying a car in the 90's? He also asked some rather inappropriate questions about my marital status, family status, and then later made comments about my appearance. I felt so disgusted that couldn't get out of there fast enough. Ultimately, did not buy here simply for this reason. I honestly didn't think car salesmen like this still existed.

Such a great car buying experience. Carl, Chris and all the staff treated us like royalty. It was honestly an enjoyable experience and we love our new... Kia!

I was treated warmly by all staff, wasn't pressured into making any immediate decisions, and believe I got a good deal on the car I wanted

Fantastic car buying experience. Integrity, Ease of Use, Great Customer Service. Honesty and Clarity of Pricing were great. I wished all other dealers... did the same. Executing the sale was quick and the technology made processing the forms seamless. I strongly recommend that you you keep them in mind when shopping for a car

Have been shopping for a new car for several months; test driving, researching and working on the best deal. After visiting 6 dealers Carriage Kia of... Woodstock exceeded on each requirement. Mark, Josh and Jasmine were TOP NOTCH in each and every way. Have bought our fair share of new cars, however, have to say this was the easiest process from start to finish we have ever had. Came with excellent pre-approved financing and Carriage still beat it. Came with prices from other Kia dealers and they beat them and then some. We visited several times and Mark answered our questions WITHOUT any pressure to buy each time. For us when it came time to buy - Carriage was an easy choice - and NO not related to anyone there. Josh went over all the paper work quickly yet thoroughly and Jasmine followed up with any questions and walked us through how to use some of the new features and even took the time to program my phone. In a world that has almost forgotten what true customer service should be Mark, Josh and Jasmine took it to the stratosphere. From start to finish everyone there did everything right to make this a truly great car buying experience. If you want easy go to Carriage, I don't think any other dealer can touch them for efficiency, price and customer service and if you can believe it someone from service has already called to set up my first of two free oil changes included in the sale.

New facility is really nice, and they go out of their way to make sure you are comfortable during your wait. Starbucks machine is a nice touch. Great overall... experience.

I went to 5 other dealers 3 which were Kia dealers. When I came to Carriage everyone went above and beyond to help me get into a new Kia and I got a better... interest rate and lower notes. This is the best dealership I have severe been to. The staff is very knowledgeable and you can tell they like their jobs. Thank you Carriage Kia