Reviews
As always the service center staff was courteous and...
As always the service center staff was courteous and prompt. The work was done professionally and James is always friendly and helpful with questions. I would recommend taking your Hyundai in for service at this location.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Words cannot express how professional and helpful the...
Words cannot express how professional and helpful the service department is. Always feel like family when I get my cars serviced. James and Renee are outstanding. Brandon the service Manager always welcomes me if he is there. mechanics are the best.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I have had excellent service at O'Brien Hyundai of...
I have had excellent service at O'Brien Hyundai of Normal. Renee is who I usually work with, and she is so pleasant and helpful. I have worked with James as well and he is very nice to work with also.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We had an excellent buying experience with Kevin “Gator”...
We had an excellent buying experience with Kevin “Gator” Burlin at O’Brien Hyundai in Normal. He was knowledgeable, attentive to our needs and patient. We will refer others to work with Gator!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The service staff is always professional, quite friendly...
The service staff is always professional, quite friendly and helpful. They treat you like part of the family. The work they do on my truck is always top notch and they are all very trustworthy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I always get cheerful prompt service at O’Brien! The...
I always get cheerful prompt service at O’Brien! The service Dept employees are top notch and the waiting area is comfortable. Thanks for focusing on your customers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I just bought a used Genesis G80 and worked with Steve...
I just bought a used Genesis G80 and worked with Steve Bowers after starting online through Autotrader. It was a great experience and Steve was easy and excellent to work with. I would highly recommend this dealer and Steve!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Both of our Hyundais needed oil changes and had recalls...
Both of our Hyundais needed oil changes and had recalls that needed to be addressed. The employees in Normal are helpful, friendly, thorough, and efficient!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I got a flat tire on Friday Feb 26 at 5 pm. I called the...
I got a flat tire on Friday Feb 26 at 5 pm. I called the service department before I called AAA, Renee and James walked me the safest way to get home that day, and did fit me in for an emergency tire replacement on the following Saturday morning. I was n the road by 10 am! YOU ARE the BEST! Thank you! Irina
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Renee, James & Brandon make this the best service...
Renee, James & Brandon make this the best service department of any I've experienced in 55 years of driving. Friendly, trustworthy, & a totally clean car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair