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O'Brien Hyundai of Normal

(308 reviews)
Visit O'Brien Hyundai of Normal
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 12:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award
New (815) 507-0590 (815) 507-0590
Used (309) 533-7699 (309) 533-7699
Service (309) 378-8246 (309) 378-8246

Reviews

(308 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of O'Brien Hyundai of Normal from DealerRater.

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As always the service center staff was courteous and...

As always the service center staff was courteous and prompt. The work was done professionally and James is always friendly and helpful with questions. I would recommend taking your Hyundai in for service at this location.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Words cannot express how professional and helpful the...

Words cannot express how professional and helpful the service department is. Always feel like family when I get my cars serviced. James and Renee are outstanding. Brandon the service Manager always welcomes me if he is there. mechanics are the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have had excellent service at O'Brien Hyundai of...

I have had excellent service at O'Brien Hyundai of Normal. Renee is who I usually work with, and she is so pleasant and helpful. I have worked with James as well and he is very nice to work with also.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We had an excellent buying experience with Kevin “Gator”...

We had an excellent buying experience with Kevin “Gator” Burlin at O’Brien Hyundai in Normal. He was knowledgeable, attentive to our needs and patient. We will refer others to work with Gator!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The service staff is always professional, quite friendly...

The service staff is always professional, quite friendly and helpful. They treat you like part of the family. The work they do on my truck is always top notch and they are all very trustworthy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

I always get cheerful prompt service at O’Brien! The...

I always get cheerful prompt service at O’Brien! The service Dept employees are top notch and the waiting area is comfortable. Thanks for focusing on your customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I just bought a used Genesis G80 and worked with Steve...

I just bought a used Genesis G80 and worked with Steve Bowers after starting online through Autotrader. It was a great experience and Steve was easy and excellent to work with. I would highly recommend this dealer and Steve!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Both of our Hyundais needed oil changes and had recalls...

Both of our Hyundais needed oil changes and had recalls that needed to be addressed. The employees in Normal are helpful, friendly, thorough, and efficient!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I got a flat tire on Friday Feb 26 at 5 pm. I called the...

I got a flat tire on Friday Feb 26 at 5 pm. I called the service department before I called AAA, Renee and James walked me the safest way to get home that day, and did fit me in for an emergency tire replacement on the following Saturday morning. I was n the road by 10 am! YOU ARE the BEST! Thank you! Irina

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Renee, James & Brandon make this the best service...

Renee, James & Brandon make this the best service department of any I've experienced in 55 years of driving. Friendly, trustworthy, & a totally clean car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.