Friendly Chrysler Dodge Jeep Ram of Hamilton

We’re very sorry to hear about your frustration and truly appreciate you sharing these concerns. Our team has made multiple efforts to reach out, including phone calls and sending a certified letter, because we want to work with you to address and resolve these issues. Your satisfaction is important to us, and we’re committed to doing what we can to make this right. Please don’t hesitate to contact our service director, Bill, directly so we can move forward together.

we received two phone calls, just two. I sent mike a message to his cell phone number which he gave to us in his message. Stellantis is supposed to be dealing with this, complaint number 93273856. we do not understand how after receiving the photos as evidence it only garnered two follow up calls which we returned only for them to go to voice mail which we requested a return call! none came! We have parked this vehicle you can smell the oil burning off when driven, vibration and pulling right, never did this before. rear drive shaft has hammer mark damage and it is spilling grease out. rear catalyst converter is destroyed, ( $1,000.00) , PTU not only shows damage and covered in oil it appears to have a crack which is in the photos. To make it even worse after checking repair invoice not even done correctly, list wrong repair, wrong milage? WE cleaned the vehicle after you had it three weeks, you could not even wash it? My wife liked this vehicle, and sales did her good, but after the sales ruined that, she wants this vehicle gone so as soon as the repairs are made its gone, she will not drive it anymore she does not trust it nor trust your repair facility! We were left with no other option after nobody seemed to care about the damage done, so we went out looking for help!

typo- after voice mail messages were left, we never received any call back. we would love to resolve this matter but the repair facility we do not trust. we both will be off 6/19/2025. we were going to take to different dealer if that is what it takes !

Thank you so much for the thoughtful and heartfelt review. We're thrilled to hear that Garin Thornton provided such a supportive and stress-free experience, meeting you where you were and guiding you with honesty and care. It's clear he made a genuine impact, and we're proud to have him on our team. We're also glad the rest of the Friendly Chrysler Dodge Jeep Ram team delivered the same level of kindness and support from start to finish. Knowing that we could earn your trust and be a reliable resource when it matters most means everything to us. Thank you again for choosing Friendly—we’re always here when you need us. 🚗👏

Thank you for sharing such a thoughtful and heartfelt review! We're so glad to hear that Garin Thornton made your Jeep buying experience smooth, supportive, and stress-free. His honesty, professionalism, and genuine care are exactly what we strive for, and it’s wonderful to know he made a lasting impression. We’re equally grateful to hear the rest of the Friendly Chrysler Dodge Jeep Ram of Hamilton team lived up to the name and made you feel right at home—from purchase to service. It means a lot to know we’ve earned your trust and that you feel confident relying on us when it matters most. Thank you again for choosing us and for becoming part of the Friendly family. We look forward to being here for you every step of the way! 🚗👏

Thank you for the kind words! We're glad Keegan Fredericks made your car-buying experience pleasant and focused on finding the right fit for your needs. It's also great to hear that Tanner was knowledgeable and helpful in arranging the financing and coverage for your new Jeep Compass. We appreciate your recommendation and hope you enjoy every mile! 🚗👏

We’re truly sorry to hear about the ongoing issues with your wife’s vehicle and understand how incredibly frustrating this situation has been. While we did our best to assist within the limits of the manufacturer’s warranty process, we understand that the experience hasn’t met your expectations. It’s important to note that when it comes to manufacturer buybacks or warranty resolutions, dealerships must follow specific procedures set by the manufacturer—in this case, Jeep. We are not able to unilaterally refund or replace a vehicle without following that process, but we did try to offer alternative solutions, including a trade-in option, in hopes of finding a quicker path forward. We regret that our efforts to help were not what you were hoping for, and we remain open to working with you to explore any remaining options. If you’d like to continue the conversation or revisit possible solutions, we welcome the opportunity to assist further. Your satisfaction is important to us, and we’re here to help however we can within the framework we’re given.

You missed that boat three months ago...

Thank you for the great review! We're so glad to hear Neil continues to earn your trust and now your son’s as well. It’s great to know the process was quick, straightforward, and stress-free. We truly appreciate your loyalty and look forward to helping your family again in the future! 🚗👏

Thank you for sharing your experience. We're truly sorry to hear about the difficulty you've had scheduling an oil change and that this has left you feeling disappointed. While we're glad you had a positive experience with our sales team, it's clear we fell short on the service side, and we understand how frustrating that can be—especially after purchasing a service package with your vehicle. We never want a customer to feel let down after their purchase, and we would appreciate the opportunity to make this right. Please feel free to contact our service manager directly so we can review your situation and do what we can to address your concerns. Your feedback is important and helps us improve. Thank you again for bringing this to our attention.

Thank you for the great review! We're so glad David Reynolds made your car-buying experience super easy and helped you find the perfect Dodge Durango. Enjoy every mile, and thank you for choosing us! 🚗😊

Thank you for the great review! We're so glad David Reynolds made your car-buying experience easy and enjoyable. Congratulations on your new Dodge Durango—it’s an awesome ride! Enjoy every mile, and thank you for choosing us! 🚗🙌