Friendly Chrysler Dodge Jeep Ram of Hamilton

I can't say enough about the amazing experience—especially thanks to my sales consultant, Garin Thornton. From the very start, Garin met me exactly where I was. He understood my needs, respected my budget, and guided me with realistic expectations, making the entire process easy and stress-free. Garin’s honesty, professionalism, and genuine care made a lasting impression. He explained everything clearly, stayed patient with my questions, and followed up after the sale to ensure I was fully satisfied. It felt like more than just buying a car—it felt like someone truly had my back. The entire team at Friendly Chrysler Dodge Jeep Ram has been just as outstanding. Every interaction, from purchase to service, has been timely, kind, and supportive. when finances are tight and time is limited, having a place like this to rely on is invaluable.

I recently purchased my Jeep from Friendly Chrysler Dodge Jeep Ram of Hamilton, NY, and I can't say enough about the amazing experience—especially thanks to my sales consultant, Garin Thornton. From the very start, Garin met me exactly where I was. He understood my needs, respected my budget, and guided me with realistic expectations, making the entire process easy and stress-free. Garin’s honesty, professionalism, and genuine care made a lasting impression. He explained everything clearly, stayed patient with my questions, and followed up after the sale to ensure I was fully satisfied. It felt like more than just buying a car—it felt like someone truly had my back. The entire team at Friendly Chrysler Dodge Jeep Ram has been just as outstanding. Every interaction, from purchase to service, has been timely, kind, and supportive. Walking into this dealership feels like walking into a family. In times when finances are tight and time is limited, having a place like this to rely on is invaluable. Thank you to Garin Thornton and the entire Friendly team—you’ve earned a customer for life!

Absolutely without a doubt the single worst dealership I have ever dealt with. My wife leased a 2024 wrangler and had it 4 days! It died in the parking lot at work $200 tow to the othe side of town. That was Feb. 15th, still no jeep. Replaced major electrical components several times with no solution in sight. Told jeep just take it back & get her another one. They refuse to replace or refund the purchase. “It’s Jeeps problem contact them” is the only response I’ve gotten from Friendly.

Worst buying experience in my life. How the xxxx are they still in business? Never bought a new vehicles that didn’t run from the first day.

Keegan Fredericks made our car buying experience pleasant. He is very personable and intent on meeting our transportation needs. We highly recommend him to others who are shopping for a vehicle. Tanner was also very knowledgeable and helpful in arranging finance and coverage for our new Jeep Compass .

Neil is a great salesman. I always go to him when I buy a new car. He just sold my son a truck and he just had good things to say about Neil he said he was in and out and they did not play around like other salesman would.

Deception and lies. I recently purchased a Ram 1500. It did not come with an integrated trailer brake controller. I was told I could easily add one. When I asked what the towing capacity was the salesman told me 8200 lbs. That was incorrect because the engine and gears lower that to 6900. No big deal. My camper is 3200 lbs. The real capacity is far less. I have now been told I cannot add the brake controller, OEM or aftermarket. That renders the truck almost useless. Without a controller for trailer brakes I cannot safely or legally tow my camper. I simply cannot use the truck for what it’s intended for. I’ve raised my issue to the dealer and get the sorry we have not been able to help rectify this issue and they are monitoring future updates to help. How does that help the fact they misrepresented and lied about the trucks capability. The salesman agreed with me when I raised my concerns but that got me nowhere. You owe me the truck you sold me and the one I have is not.

I have tried 2 times to get an oil change with the oil change package I bought with my new Jeep. Both times I was told 2weeks. Sales department is great but service is terrible. That is a reason I will not buy another car from them. The only problem is I am out the money I spent on the oil package. I guess I will live and learn. Hope this helps someone to not make the same mistake I made. Very disappointed.

David Reynolds make my car buying experience super easy! I love my new dodge durango.

David Reynolds make my car buying experience super easy. I love my new dodge durango. Thank you for everything!