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Platinum Auto Group LLC

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (21 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 9:00am to 7:00pm
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Sales Service
Monday 9:00am–7:00pm 9:00am–7:00pm
Tuesday 9:00am–7:00pm 9:00am–7:00pm
Wednesday 9:00am–7:00pm 9:00am–7:00pm
Thursday 9:00am–7:00pm 9:00am–7:00pm
Friday 9:00am–7:00pm 9:00am–7:00pm
Saturday 10:00am–5:00pm 10:00am–5:00pm
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (21 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Platinum Auto Group LLC from DealerRater.

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Nothing but excellent service

Beck was terrific and extremely professional to deal with. My daughter was in the market for a new car and can not be happier with her new maxima. Thanks a million!

Nothing but excellent service

Beck was terrific and extremely professional to deal with. My daughter was in the market for a new car and can not be happier with her new maxima. Thanks a million!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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SALES

I could give you a thousand reasons why you should do your hoework before considering this dealership. Consider the following: 1. The car I negotiated with the dealership was NOT available when I got there. 2. The car I actually bought broke down within hours after purchase,they had to send a transport to pick it up. 3. They sent the car to a location for repairs (I have.had no idea where!!)and it was at that location for several days. 4. After getting the car back..it "seemed" OK..but they refused to fix other minor problems..which exist to this day. As we speak.. I recently found out that the car was in an accident..But I was never told.. so i am now trying to find a Mercedes dealership (or someone else) to fix the problem. The message center informed me that it is dangerous to drive the car until the problem is fixed!!! COST?? I'm holding my breath!!! BUYER BEWARE!!! Do your research!!!

SALES

I could give you a thousand reasons why you should do your hoework before considering this dealership. Consider the following: 1. The car I negotiated with the dealership was NOT available when I got there. 2. The car I actually bought broke down within hours after purchase,they had to send a transport to pick it up. 3. They sent the car to a location for repairs (I have.had no idea where!!)and it was at that location for several days. 4. After getting the car back..it "seemed" OK..but they refused to fix other minor problems..which exist to this day. As we speak.. I recently found out that the car was in an accident..But I was never told.. so i am now trying to find a Mercedes dealership (or someone else) to fix the problem. The message center informed me that it is dangerous to drive the car until the problem is fixed!!! COST?? I'm holding my breath!!! BUYER BEWARE!!! Do your research!!!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Excellent experience

Excellent customer service. Very prompt in getting info to us and replying to questions. We are approx 225 miles away from dealership but it didn't deter from our buying experience. They delivered without any problems at all.

Excellent experience

Excellent customer service. Very prompt in getting info to us and replying to questions. We are approx 225 miles away from dealership but it didn't deter from our buying experience. They delivered without any problems at all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Unhappy

Purchased a truck in May 2017 it wasn't put on the road until june 14. I had to wait 1 month for plates from them.. then 5 months later i had to replace cam shaft for $3500 ....i asked 4x over and over in July August Sept for warranty extension never got the docs or was it never extended sales manager left company and I called again never return calls again in nov and dec so watch what you purchase from them and shop around for rates also

Unhappy

Purchased a truck in May 2017 it wasn't put on the road until june 14. I had to wait 1 month for plates from them.. then 5 months later i had to replace cam shaft for $3500 ....i asked 4x over and over in July August Sept for warranty extension never got the docs or was it never extended sales manager left company and I called again never return calls again in nov and dec so watch what you purchase from them and shop around for rates also

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience

It was an absolute pleasure working with the team at Platinum Auto Group. Antonio and Brianna provided great customer service. Antonio and Alan helped find a solution to a challenging request. Highly recommended.

Great Experience

It was an absolute pleasure working with the team at Platinum Auto Group. Antonio and Brianna provided great customer service. Antonio and Alan helped find a solution to a challenging request. Highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Good.

Is very good place to buy. Chris was very helpful and overall i got a fantastic feel from everyone at the dealer

Good.

Is very good place to buy. Chris was very helpful and overall i got a fantastic feel from everyone at the dealer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Highly recommended

Saw a car listed on line. Went to see car and it was better than advertised. Worked with Chris and purchase was smooth. Had a small issue with car after purchase and Platinum stood behind their sale and performed the repairs without hesitation. Very happy with the car and the service.

Highly recommended

Saw a car listed on line. Went to see car and it was better than advertised. Worked with Chris and purchase was smooth. Had a small issue with car after purchase and Platinum stood behind their sale and performed the repairs without hesitation. Very happy with the car and the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I enjoy purchasing here

i promise that this place makes you feel very important as a customer in your car finding, there you will not only have fun shopping and looking at their cars but they will take very good care of you in what you looking for, so come and see what I'm writing about, you be very pleased.

I enjoy purchasing here

i promise that this place makes you feel very important as a customer in your car finding, there you will not only have fun shopping and looking at their cars but they will take very good care of you in what you looking for, so come and see what I'm writing about, you be very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Out of state purchase - very smooth!

Found the SL 550 color combo and options I was looking for at Platinum Auto Group. They were great in dealing over the phone with me and via email to get a deal done. They were very responsive and handling everything flawlessly and I heard from Brianna every step of the way with updates. I was a little nervous buying a vehicle based on pictures only but everything turned out great!

Out of state purchase - very smooth!

Found the SL 550 color combo and options I was looking for at Platinum Auto Group. They were great in dealing over the phone with me and via email to get a deal done. They were very responsive and handling everything flawlessly and I heard from Brianna every step of the way with updates. I was a little nervous buying a vehicle based on pictures only but everything turned out great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great buying experience!

First time buyer. Chris was a great salesperson. Great experience.

Great buying experience!

First time buyer. Chris was a great salesperson. Great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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