Plaza Hyundai

I would give 0 if that were the option I purchased 4 new tires(cheated by them as they wouldn't honor their own quoted rate). The tire light was on when my car was handed to me I was told it was the weather. It's June the tire light is still on. I went back they said if my tire is going flat it is my fault because I have screw. I have no screw I purchased a genesis, santa fe, sonata, tuscan, 2 elantras from them and I serviced my cars there. I will not buy another car there or even get an oil change there ever again

The car was reserved at Plaza Hyundai on December 27th, 2024 @ 10:30 a.m. for check engine light, engine knock (re-call for load bearing and rod), engine oil burnt etc. The car was released on January 21st, 2025 after multiple reminders/visits. You barely get connected with someone over the phone. Service center charged $442 for diagnosis and said will be reversed if engine replacement approves On January 29th, 2025, I took the car back to Service Center of Plaza Hyundai because the engine light came back and oil was kept burning considering the fact, the oil just emptied out within few days after the oil change was made The service kept the vehicle on January 29th and March 15th, 2025 after engine replacement. The service center again charged $1627 even though engine replacement approved. As I said, bunch of liars there and said, the parts they replaced are not covered as part of engine replacement. They didn't bother asking me and replaced the parts without mentioning the details on the receipt On March 17, the car again reserved at service center because engine light came back and released after 2 days. Again cost me $216 for oxygen sensor and lied again by Manager as he said, only one oxygen sensor covered with engine replacement, and they already replaced previously The biggest and most critical issue started, when I took the vehicle back, it was shaking and vibrating and I was so disappointed and took my vehicle to my local mechanic. As per diagnostic, the engine and transmission weren't assembled, and engine was hanging. I can attach video but there is no option here. Upon further diagnosis, the transmission plate was broken where bolt's needs to be tightened. I took the car back to dealership on March 27, 2025 just 2 days after I got the car back and Manager made us sign the paper and doesn't want to take the liability of the issue because It is purely their fault because they didn't assemble the engine and transmission properly. The car was given them without any assemble issue but engine. Dealership kept the vehicle for over 75 days out of 90 days. No proper testing occurred after engine replacement and car was released 3 times and I had to go back to dealership for one issue after another I've had to engage case manager twice on my case. The experience with first case manager is rough, he never responded my email and phone calls. I also experienced, there is no control of Hyundai Management on this dealership and case manager has no authority on dealership except conveying the message between customers and dealership. I asked my case manager to engage and escalate the higher management from corporate office and dealership but case manager refused to give me information. The car is still with dealership and I have no faith that they will do anything with the car for month, if they do, they will come up some sort of excuse to generate another large bill OUT OF POCKET COST - ABOUT $2500 SO FAR EXCEPT CAR RENTAL EVEN THOUGH ENGINE REPLACEMENT WAS APPROVED. CAN YOU IMAGINE, I WOULD RATHER BUY USED ENGINE FROM JUNK YARD THAT WOULD JUST COST ME $1500 - $1700 DON'T BUY HYUNDAI, DON'T GO TO THIS DEALERSHIP/SERVICE CENTER. VERY RELUCTANT, LIES AND BLAME GAMES HAVE EXPERIENCED Never recommended to anyone neither to go this dealership nor service center.

thank you mr morgan you the best you made it happen when no other dealership could thanks to the plaza hyundai team

thank you mr carl for your service i really had a good time purchasing my first car plaza is the best

I recently had a highly disappointing and frustrating experience at Plaza Hyundai in Brooklyn and I feel compelled to share my story to protect other potential car buyers from falling victim to their deceptive sales practices. During my visit to Plaza Hyundai, I sought out to lease a new Hyundai IONIQ 5. I started the negotiation process with one of their sales representatives, Sal. During our conversation, Sal and his colleagues provided me with misleading information about the lease payment which has resulted in a significant discrepancy between the promised payment and the actual payment that I am now obligated to pay. Sal assured me that the monthly lease payment would be $600 based on the terms and conditions discussed during our negotiation. However, upon receiving the lease agreement the next day, I discovered that the actual monthly payment was significantly higher than what was represented to me. Even after the whole ordeal, we noticed that our 2024 Hyundai IONIQ 5 were missing rear rugs and even that they wouldn’t provide to us. The lack of transparency and the complete disregard for ethical business practices displayed by Plaza Hyundai is truly appalling. As a customer, I placed my trust in them to uphold honesty and integrity, only to be taken advantage of through their deceitful tactics. I strongly advise all potential car buyers to think twice before considering Plaza Hyundai in Brooklyn.

My experience in the store was average, however as soon as the papers were signed the service I received was terrible. My representative would not answer phone calls or emails when I needed her to set up my hyundi bluelink that she had set up with a typo in the email so it didn't work. Then I was told my license plates would be mailed to me and they never showed up. I have called now at least 5 times and they will not answer the phone. It rings and then just hangs up every time. I went to the dmv and they can't help me because this dealership never put my VIN in the system. They screwed me and so save yourself the headache and use another dealership.

Frances is the best. She is very patient and she take her time to explain everything to you. Friendly always have a smile on her face. She is an excellent service advisor. I would recommend everyone to go to her.

Ms Francis Gonzales spoke with me to assure I obtain good service for my vehicle. I utilize service time to seek a new car. Writer obtained new Santa Fe 2023.

I recently went to Plaza Hyundai service to take care of a recalll notice for my 2020 Elantra. I want to say that the service representative Frances Gonzalez who helped me was Excellent! She excelled in explaining the process to me and how long it would take, directed me to a comfortable waiting room while they serviced my car. She took me right away and made the whole process quick and easy. She is a valuable service rep and I think she is a great asset to the Hyundai brand.

My experience was the worst. Once you get one of theirs cars, they won’t won’t to provide service to you. Very unprofessional staff and the owners are nothing but, evil money grabbers.