Kendall Value Lot of Nampa

The dealers at Kendall value lot were very unfriendly and unhelpful. The sales rep did not even ride with me to test drive the vehicle. He couldn’t even answer basic questions about the car. Then tried to pressure me into buying the car by using fear tactics about looking elsewhere. When I said no to them, they did not remove us from there potential buyer list claiming we were “under contract” to buy from them. Causing a delay in financing with a different dealership. This was done without any type of follow up. I had to call them to fix their mess. Kendall auto value lot are shady and untrustworthy people.

I had a great experience and Sammy was wonderful to work with! no pressure and great vehicles

Never contacted me regarding the car. No one call nor did anyone sent a text or email.

Was looking to buy a car and seen one I liked here. Was a nice car but so we started the paperwork. I asked what the going rates was and the salesman said he didn’t know and it didn’t matter it was what it was. I said okay he came back and gave me an offer for my vehicle I said it was low he said look it up so I pulled knob and showed him! He looked at me and said why you look it up I don’t care what it says !We are Kendall we do not negotiate we are a billion dollar corporation. At one point he acted upset over how much my house payment was. After all this I had to just walk away our credit was in the 800’s and I had the money to manipulate the payment in what I wanted but after being talked to like this and trying to maintain myself through this I just decided I would not do business with this lot . I think Kendall has cleaner used cars than most other lots and I have bought before so I don’t think it’s all bad just steer clear of this lot

Communication is lacking. I waited over a month for a car to hit the lot. I rushed up within 2.5 half days to check it out. Drove all the way to the lot to find out that it had sold while I was on my way, which was a 2+ hour drive. I didn’t find out until I walked in. I had let the salesperson know that I had been working with that I was on my way. No communication. Granted the salesperson eased the inconvenience by topping my tank off. But a simple phone call would not have ruined the Kendall buying experience. I work in sales. The customer service and communication are in need of work. Ruined my wanting to do a purchase. Walked away empty handed.

Just bought our third vehicle from them was a great experience. Would highly recommend this time it was a truck got a great price awesome

I well to a lot of different car lots. By far this one no pressure friendly knowledgeable. Tim Carder was great salesman from start to finish. My suv broke down two later they fixed no charge..!

Tim Carder and sales team were nothing but Professional knowledgeable work pushy for a sale. Repair my suv 2 weaks after it was bought out there own pocket. When I purchase suv the gave me free maintenance as long as own it and gave a free power train warranty up 6 months.

My initial inquiry was answered so dismissively and so half-hearted that I am certain that you don't care enough for my needs to be worth dealing with.  Rather than finding an answer you threw up your hands and recommend I search your website for a different vehicle than the one I wanted to know about.  It is only a few hours after a supervisor contacted me and heard my dissatisfaction that you got me any answer at all.  We will never make an amiable deal that way. I have no desire to do business with someone who prefers dismissive excuses to actual answers. Bottom line, somebody at your organization listed it for sale. No pictures no price. I inquired, you didn't care. If only a device existed that people carried with them capable of taking pictures and emailing them. Perhaps in the future scientists will develop such a device . If only you had prices for the things you want to sell rather than putting potential customers on the back-burner for days on end or indefinitely and steering them to vehicles they weren't interested in in the first place. If only you cared without a supervisor's intervention. You have had plenty of time and chances to convince me to come in and give you my business. In the end you've merely convinced me that you don't want my business and you don't deserve anyone's. Customer service matters, a drive to go the extra mile, particularly when you're price is not outstandingly low. In that regard you have failed tremendously.

Our Experience with The Kendall Value Lot exceeded our expectations in many great levels. After spending weeks searching for a vehicle that fit our Budget and family needs, we kept going back to Kendall the staff was very nice they seemed honest, not some dealers out to get you, we felt confident. Kendall Value Lot is definitely by far the best car dealers to work with, and I recommend them to everyone who is searching for a new or used vehicle! My family and I are very happy, and so Thankful for their help in helping us get the vehicle we chose. We will definitely be back for future vehicle purchases. We are very satisfied and appreciate everything from point A to point Z. Thank You Judy & Sammy for such great, professional customer service you guys are wonderful.