[{"id":593382,"firstName":"David (Mush)","lastName":"Castillo","titleText":"Internet Manager","shortBioText":"I was born and raised in South Texas I started my automotive career in southern California after 20 years relocated to Northwest and Subaru was the Brand that made me a believer\r\nas the Top Safety Pick..Love to cook tex-mex food,loving Arizona. Enjoying spending time with family. Spare time enjoy restoring older subaru's. Come and see me for a no haggle experience.\r\n\r\nTreat everyone like a family member and you'll be rewarded with referrals, the biggest possible compliment in this business. Feel free to contact me directly when you want to move forward with a hassle-free buying experience. My cell is 909-772-2829 office 623- 232-7232","emailTxt":"david.castillo@shopsubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":84,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114044/employees/6d923861a236.jpg","drDealerId":114044,"dealerEmpStartDtUtc":"1548979200","industryStartDtUtc":"804556800","certifiedEmployee":true,"deptDscrp":"Internet"},{"id":609224,"firstName":"George","lastName":"Palmer","titleText":"Finance","shortBioText":"","emailTxt":"george.palmer@shopsubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114044/employees/6d5336008fb0.jpg","drDealerId":114044,"dealerEmpStartDtUtc":"1564628400","industryStartDtUtc":"1114905600","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":635568,"firstName":"George","lastName":"Palmer","titleText":"Finance","emailTxt":"George.Palmer@ShopSurprise.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":114044,"certifiedEmployee":true,"deptDscrp":"Finance"},{"id":409343,"personPtyId":31135656,"firstName":"Charles","lastName":"Inman","titleText":"Sales Manager","shortBioText":"I've been in the automotive industry for several years. I was born in Denver, Colorado and I'm a diehard Broncos fan. I have been blessed with 3 wonderful children, and love working as a Subaru Sales Manager.","emailTxt":"Charles.inman@shopsubaru.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":60,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114044/employees/2f25f3728377.jpg","drDealerId":114044,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":415906,"personPtyId":32058282,"firstName":"Travis","lastName":"Gudknecht","titleText":"Sales Consultant","shortBioText":"I am an Arizona native, born and raised in the Phoenix area. I have been in the automotive industry for over 14 years. I love working on vehicles in my spare time and watching sports. I look forward to meeting you and assisting with your buying experience here at the Subaru Superstore.","emailTxt":"travis.gudknecht@shopsubaru.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":47,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114044/employees/7da63ad7be2d.jpg","drDealerId":114044,"dealerEmpStartDtUtc":"1488326400","industryStartDtUtc":"1028160000","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":621490,"firstName":"Kyler","lastName":"Schmied","titleText":"Sales","shortBioText":"I'm from Colorado and have lived there until Fall of 2019 I moved to Arizona to be with my girlfriend as she goes through Physical Therapy school. We enjoy hiking the local mountains, Camelback, Squaw, and the Buckeye area. We do our best attend local events to help us fell apart or the community and enjoy watching all the Air Force jets take off and land.\r\n\r\nI've spent the better part of my career working on cars and doing my best to excel in customer service. I've been recognized at Safelite Auto Glass on a national level for \"Quality of work and Customer Service.\" I work diligently to provide my customers with the most comfortable and easy experience I can and I have the staff and leadership behind me to ensure that happens.","emailTxt":"Kyler.Schmied@ShopSubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114044/employees/2b0fa531403e.jpg","drDealerId":114044,"dealerEmpStartDtUtc":"1569888000","industryStartDtUtc":"1572566400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":415929,"personPtyId":31890359,"firstName":"Glenn","lastName":"Craney","titleText":"Service Advisor","shortBioText":"As an Arizona native, I have worked in the automotive industry since 1982. I thrive on the challenges of helping customers navigate the complex and changing world of car maintenance and ownership. I am especially excited to work with a distinguished manufacturer like Subaru, in a state of the art facility that is Subaru Superstore of Surprise. In my spare time I enjoy spending time with my wife and 3 children. My hobbies include trying to keep up with whatever my teenage son is currently interested in; airsofting, motorcycle riding, camping, etc.","emailTxt":"Glenn.Craney@ShopSubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114044/employees/b09ca120aa86.jpg","drDealerId":114044,"dealerEmpStartDtUtc":"1488326400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":590452,"firstName":"Brittany","lastName":"Story","titleText":"Delivery Specialist","emailTxt":"Brittany.Story@ShopSubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":53,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114044/employees/6d02b22056b3.jpg","drDealerId":114044,"dealerEmpStartDtUtc":"1538352000","industryStartDtUtc":"1538352000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":631076,"firstName":"Todd","lastName":"Ackley","titleText":"Finance","emailTxt":"Todd.Ackley@ShopSubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":42,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114044/employees/f9d498f3b1d3.jpg","drDealerId":114044,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":415928,"personPtyId":31912724,"firstName":"Gil","lastName":"Watters","titleText":"Service Manager","shortBioText":"I was born and raised in Arizona, and my passion in life is repairing cars and have loved the challenge of fixing things others say cannot be done during 30 years in the service business. I am an ASE Master Technician and hold over 400+ manufacturer certifications in vehicle service repair. In my spare time, I enjoy boating, outdoor activities and spending time with my wonderful wife and perfect young son.","emailTxt":"gilman.watters@shopsubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114044/employees/ca4e97d5df82.jpg","drDealerId":114044,"dealerEmpStartDtUtc":"1488326400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":589796,"firstName":"Mark","lastName":"Mauer","titleText":"General Manager","emailTxt":"Mark.Mauer@ShopSubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114044/employees/de54a948580d.jpg","drDealerId":114044,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":592911,"firstName":"Tori","lastName":"Beckstead","titleText":"Product Specialst","shortBioText":"Hello! I just moved here from San Antonio with my husband, 3 dogs, and our crazy talking Parrot. I have been with Subaru for over 3 years and have been the proud owner of many Subarus. I take pride in knowing the product inside and out. However the best part of my job is getting to know new people everyday!","emailTxt":"Tori.Beckstead@ShopSubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114044/employees/c3a85a0ce4dd.jpg","drDealerId":114044,"dealerEmpStartDtUtc":"1551398400","industryStartDtUtc":"1359676800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":593373,"firstName":"Mark","lastName":"Tudor","titleText":"Sales Associate","shortBioText":"","emailTxt":"mark.tudor@shopsubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114044/employees/e42193f79ade.jpg","drDealerId":114044,"dealerEmpStartDtUtc":"1548986400","industryStartDtUtc":"89431200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":415959,"personPtyId":31139079,"firstName":"Markos","lastName":"Mylonas","titleText":"Parts Manager","shortBioText":"I am originally from Long Beach, California and have been residing in Arizona for over 20 years. I have been a Subaru enthusiast for over 12 years. I love taking my 2006 WRX to Global Time Attack and Super Lap Battle to compete. In my free time I spend time with my corgis and finding new places to eat.","emailTxt":"Markos.Mylonas@ShopSubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114044/employees/9d2914f2352d.jpg","drDealerId":114044,"dealerEmpStartDtUtc":"1488326400","industryStartDtUtc":"1333238400","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":627225,"firstName":"John","lastName":"Peace","titleText":"Product Specialist","shortBioText":"I grew up in the Phoenix area and graduated from Arizona State University. Moved to San Diego, CA in 1999 and started my automobile career at a Chevrolet dealership that soon added the Subaru brand. Recently moved back to AZ and now live in Surprise with my Toy Fox Terrier (Cooper). Please contact me if I can assist you in any way!","emailTxt":"John.Peace@ShopSubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114044/employees/b5a4198ebf1f.jpg","drDealerId":114044,"dealerEmpStartDtUtc":"1577836800","industryStartDtUtc":"920246400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":635570,"firstName":"Jonathan","lastName":"Hennke","titleText":"Service Manager","emailTxt":"Jonatha.Hennke@ShopSubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":114044,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":449994,"personPtyId":33858522,"firstName":"Victoria","lastName":"Carter","titleText":"Service Advisor","shortBioText":"Born in Iowa City, Iowa I moved to Arizona in 1969. I enjoy walking, swimming, and reading. I grew up a Steelers fan and now a Redbirds fan as well. I have two grown sons and a grandson. Subaru makes an outstanding product. I am pleased to be part of the Surprise Subaru Team!","emailTxt":"Victoria.Carter@ShopSubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114044/employees/410f6ae88898.jpg","drDealerId":114044,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":644866,"firstName":"Justen","lastName":"Lucero","titleText":"Internet","shortBioText":"With being from Colorado either hiking, riding dirt bikes, or mountain biking on my days off are a must! Very easy going with my non-push sales approach. Just ask for Justen","emailTxt":"justen.lucero@shopsubaru.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114044/employees/a481a36f0b98.jpg","drDealerId":114044,"industryStartDtUtc":"1446343200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":648303,"firstName":"Jacob","lastName":"Sayegh","titleText":"Internet Sales","emailTxt":"jacob.sayegh@shopsubaru.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":114044,"dealerEmpStartDtUtc":"1585699200","industryStartDtUtc":"1470009600","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":625603,"firstName":"Bradon","lastName":"Wojtowicz","titleText":"Service Advisor","emailTxt":"Bradon.Wojtowicz@ShopSubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":114044,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":518953,"personPtyId":42347682,"emailTxt":"karri.owens@shopsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":114044,"certifiedEmployee":false}]

Subaru Superstore of Surprise

4.9 out of 5 4.9
Rectangle 48
Sales 7:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Subaru Superstore of Surprise Hours

Sales

Monday

7:00 AM - 8:00 PM

Tuesday

7:00 AM - 8:00 PM

Wednesday

7:00 AM - 8:00 PM

Thursday

7:00 AM - 8:00 PM

Friday

7:00 AM - 8:00 PM

Saturday

7:00 AM - 8:00 PM

Sunday

10:00 AM - 6:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since March 2017

Subaru Superstore, a local family owned and operated dealership offering a truly client focused experience encompassing

...

Sales, Service, Parts and Accessories. Offering the very best in world class safety, technology, reliability, and dependability that is uniquely Subaru. Showcasing the finest selection of New, Certified and Pre-Owned Subaru models. Conveniently located just West of the Loop 303 Freeway between Cactus and Waddell Roads in Surprise, Arizona. Contact one of our Subaru Certified Sales Associates today at 623-544-4005.

"Arizona’s Subaru Superstore!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
443 lifetime reviews. Includes reviews of Subaru Superstore of Surprise from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 1, 2020

    Dave was responsive, clear in his communications, and followed through on everything he promised. he is a a great representative of your organization,... staff, and dealership.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Subaru Superstore of Surprise

    Hello!Thank you for your positive review. We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen.... If you have any additional questions about your new vehicle, we will be more than happy to assist you! -Subaru Superstore of Surprise


    Worked with:
    David (Mush) Castillo

    Internet Manager

    (5.0) 84 reviews

  • 5.0 out of 5
    September 30, 2020

    Travis Gudknecht our salesman is great to work with. We have purchased two Subarus from him. Charles Inman the Sales Manager is also very helpful. They... both want to make sure that you are happy with your purchases. We like them because they do not high pressure you to buy from them. We are also always happy with the service we receive.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Subaru Superstore of Surprise

    Mary, Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating. We hope to be of service to... you again! Take care!-Subaru Superstore Surprise


    Worked with:
    Charles Inman

    Sales Manager

    (4.9) 60 reviews

    Travis Gudknecht

    Sales Consultant

    (4.9) 47 reviews

    Glenn Craney

    Service Advisor

    (5.0) 24 reviews

  • March 9, 2019

    Joe was awesome, super friendly and knowledgeable. He answered all the questions I had, and more. Went for a test drive and made a first time car buying... experience very easy and worry free

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are very happy Joe could provide you with an easy car buying experience! If you have any further needs or questions, please don't hesitate to reach... out!

  • 5.0 out of 5
    September 28, 2020

    Kyler was so enjoyable to work with! He is knowledgeable about Subarus and was able to answer all of our questions! He went above and beyond to make our... purchase easy and quick!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Subaru Superstore of Surprise

    Hello!Thank you for your positive review. We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen.... If you have any additional questions about your new vehicle, we will be more than happy to assist you! -Subaru Superstore of Surprise


    Worked with:
    Kyler Schmied

    Sales

    (5.0) 25 reviews

  • 3.0 out of 5
    September 22, 2020

    I am happy with my Kia Sorento.They took good care of us. The place was nice and the people were friendly. Have a great day

    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Justen Lucero

    Internet

    (4.8) 11 reviews

    Jacob Sayegh

    Internet Sales

    (4.7) 8 reviews

  • 5.0 out of 5
    September 20, 2020

    David was warm and friendly and did a great job helping us get the car we love. We had tight budget constraints and David and team helped us drive home... with a car we're going to enjoy for many years to come.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Subaru Superstore of Surprise

    Af, thank you for your kind review; we are happy to pass along your comments to David! If you have any additional needs or questions, we will be more ...than happy to assist you! Safe travels!


    Worked with:
    David (Mush) Castillo

    Internet Manager

    (5.0) 84 reviews

  • 5.0 out of 5
    September 19, 2020

    We had an excellent experience with Subaru Superstore of Surprise. Travis was patient and knowledgeable and found us a great car in the price range.

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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Subaru Superstore of Surprise

    In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you... have any additional needs or questions, we will be more than happy to assist you! Safe travels!


    Worked with:
    Charles Inman

    Sales Manager

    (4.9) 60 reviews

    Travis Gudknecht

    Sales Consultant

    (4.9) 47 reviews

  • 5.0 out of 5
    September 15, 2020

    I had a great experience purchasing my vehicle here! Jacob was great and worked with me to find what I was looking for. Highly recommend!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Subaru Superstore of Surprise

    Whit.busch, thank you for your kind words! We're happy we could help. We strive to deliver a great experience to all of our valued customers. Review...s like yours help us to continually improve.


    Worked with:
    George Palmer

    Finance

    (5.0) 28 reviews

    Jacob Sayegh

    Internet Sales

    (4.7) 8 reviews

  • 5.0 out of 5
    September 12, 2020

    I had the most amazing experience. Kyler worked very hard to get me the car I wanted. He was very knowledgable and enthusiastic. He really took the time... to show me all the features on my new car and how to operate each one. Great conversation while waiting for the paperwork to go through. The whole team really did what they could to get me into a brand new car for what I could afford and work with and I am extremely grateful. 100% would recommend this dealership and sales team to anyone I know looking for a new car. Thank you guys so much!

    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Subaru Superstore of Surprise

    Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel... this way when leaving our dealership and hope you continue to choose us for all your automotive needs. Thanks again and take care!


    Worked with:
    George Palmer

    Finance

    (5.0) 28 reviews

    Charles Inman

    Sales Manager

    (4.9) 60 reviews

    Kyler Schmied

    Sales

    (5.0) 25 reviews

  • 5.0 out of 5
    September 10, 2020

    David was incredibly helpful. We never felt pressured or hurried into a decision. He allowed the car to sell itself and got to know us personally. We felt... very comfortable the whole time and enjoyed our experience at the dealership.

    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Subaru Superstore of Surprise

    Sydney, Thank you so much for your feedback! David and the rest of our team will be very happy to hear about your kind words and high star rating! We ...want all our customers to feel this way when leaving our dealership! We hope you continue to choose us for all your automotive needs. Thanks again and take care!


    Worked with:
    David (Mush) Castillo

    Internet Manager

    (5.0) 84 reviews

    George Palmer

    Finance

    (5.0) 28 reviews

    Mark Mauer

    General Manager

    (5.0) 24 reviews

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