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Lexus of Brookfield

(4,110 reviews)
Visit Lexus of Brookfield
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–6:00pm 7:00am–7:00pm
Saturday 8:30am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (855) 288-7721 (855) 288-7721
Used (855) 452-8902 (855) 452-8902
Service (888) 832-9689 (888) 832-9689

Reviews

(4,110 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Brookfield from DealerRater.

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Taylor worked with me and my brother so well.

Taylor worked with me and my brother so well. I would definitely go back to her. The dealership in Brookfield was fantastic. I will highly recommend the Brookfield Lexus and Taylor. Of course she’s the best!!! Once again Taylor thank you for all your time and extra help. You’re the one that made me buy the car because you were so efficient. Take care and I’ll miss you. .

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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They had the right car, I was in and out of there in an

They had the right car, I was in and out of there in an hour and then came back a few days later pick up the car. Price was good. Al is the best

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Sarah, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

I had a great experience at the Lexus of Brookfield

I had a great experience at the Lexus of Brookfield dealership! My salesman Alan Zinda was very helpful and patient with me as it was my first new car purchase! People at the dealership went above and beyond and even gave me a bouquet of flowers to congratulate me with the big purchase which was very sweet of them! I definitely recommend this dealership and Alan!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Viktoriia, we're happy you found our staff to be so supportive during your experience here at Lexus of Brookfield. Please let us know if there is anything else we can do for you; we are more than happy to help!

Bob Hill made us feel like we have known him for 20, 30

Bob Hill made us feel like we have known him for 20, 30 years. Very comfortable working with him. Already working on next vehicle for wife.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, we're glad to hear you found our staff to be so informative and helpful. Please don't hesitate to reach out if there's anything additional we can do for you.

Bob is first class.

Bob is first class. We thoroughly enjoyed working with him. His follow up was amazing. We found everyone at the dealership to be professional, thorough and friendly. A special mention to Brad in finance also. Highly recommend Bob and Lexus of Brookfield. They went out of their way to make us feel special.

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  • Overall experience 5.0
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Dealer response

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know Bob and our staff was so helpful! Thanks again for the recommendation, and have an amazing day!

A very professional dealership and a fun experience to do

A very professional dealership and a fun experience to do business with. I highly recommend them.

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  • Overall experience 5.0
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Dealer response

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. Thanks again for the recommendation, and have an amazing day!

I found a car on their website that peaked my interest

I found a car on their website that peaked my interest and was directed to a salesman right away who contacted me, sent me pictures and set up a time for me to test drive. My salesman Alan Z. was extremely knowledgeable, patient and made the process seamless. I would absolutely refer this dealership to my family and friends. Thank you Lexus of Brookfield!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Donna, we're happy you found our staff to be so supportive during your experience here at Lexus of Brookfield. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

We worked with Bob Hill who guided us through the entire

We worked with Bob Hill who guided us through the entire buying process. He knows the Lexus models well and in particular the RX350. He is very professional in his communications and followed up as appropriate.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Brookfield. We are always more than happy to assist you if anything else comes up. Take care!

Great to work with Alan and the team.

Great to work with Alan and the team. Kept us in the loop and was fair throughout the car purchase process.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're glad to hear you found our staff to be so informative and helpful. We are always more than happy to assist you if anything else comes up. Take care!

I was trying to find a particular car anywhere in the US

I was trying to find a particular car anywhere in the US and found one here at Lexus of Brookfield. I reached out to see if it was still available and was immediately contacted by a sales professional named Dale Roeglin. Dale was fantastic and answered all of my questions and even sent me many videos and photos to confirm the look and condition of it. I texted and called Dale many times and he always called me back immediately even a few times after hours. Dale was not pushy and made that clear from the beginning. I agreed to make the purchase and was then contacted by Chris Zilvitis in the finance department who also spent a lot of time with me to answer questions, and I had many. I was probably a little annoying with my many questions but they were absolute pros. Chris, like Dale, gave me his personal cell number and said he was always open to discuss the process, and he was. What a fantastic experience I had with Lexus of Brookfield, Dale Roeglin and Chris Zilvitis. I highly recommend the dealership and the people there!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Frank, we're glad to hear you found our staff to be so informative and helpful. We are always more than happy to assist you if anything else comes up. Take care!