Greenwood Motors

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
2 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 2.0 out of 5
    June 19, 2018

    I don’t typically write a lot of reviews but I felt very strongly about letting other folks know what they may be getting themselves into. First of I’m... a car enthusiast, BMW CCA member, and I work on my cars myself. Over two months ago I have purchased a 2006 BMW E61 (5 series wagon) from gmswagon, dealing exclusively with Jason. I met with him and test drove the vehicle one weekend while visiting Chicago. He came across as a nice guy. We discussed few things about the car, I was assured about extensive service and maintenance performed on the car, and we agreed on what was going to be done to the vehicle if I was to purchase it. Among few things, it was the rear wiper arm cover as well as service record that was allegedly performed on the car during the time the car was with gmswagons. The following weekend I made a 4 hour trip to pick up the car and trade in a my other BMW station wagon. Few items from our discussion week before were corrected, but the wiper cover was not there and Jason did not have the service record ready for me, he said “I will have it emailed to you by this evening”. I made trip back home OK and checked my email for service record. It was not there. Next morning my wife used the car for an airport trip. On the way back she got all kinds of AWD and DSC alerts on the dash and the rear wiper would not work. I emailed Jason explaining him what had happened, sharing with him the codes I pulled from the car, and asking about the service records again. For the next two months I have been messaging him often with some, but limited, responsiveness regarding the service record. He has been promising to send them next day, next evening, next week…I never got it. He indicated that he has been busy moving to new location right after he sold me the car. I can understand that, but it has been so darn long now, that it is just unacceptable. I also left a personal item behind in the car I traded in. I mentioned that to him, he said that they have the item and that they will send it along with the wiper cover. As I said, it’s been over two months, communication from Jason had dropped entirely and I still don’t have the service record, my personal item or the wiper cover. I’m very disappointed in the unprofessional actions on Jason’s side. Going with a specialty station wagon outfit I was hoping for a true car enthusiast experience but unfortunately I got very disappointed. With a right conscious I could not recommend Jason’s services to my friends. As they say, enter at your own risk. The only reason why I did give two stars is that they gave me fair amount for my trade in. It’s now for sale on their website. Ask Jason for the service records from the previous owner, I gave him records of all the services I have performed on the car. What an irony…

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
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    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    February 12, 2018

    Asked a specific question about a car in inventory that was sent by email. I was quickly and specifically answered, and if I remember the response was... off hours. Better responsiveness than most. Asked if they would look out for a future vehicle that matched my criteria and was not answered. That's why they received 4 stars.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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