Gaven Auto Group

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
28 lifetime reviews.

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  • 1.0 out of 5
    January 20, 2021

    I purchased a 2013 Chevy cargo van on 1/9/21. Things seemed ok throughout the transaction. After driving the vehicle for about 2 miles the check engine... light came on. The vehicle was brought back as I was in close proximity. Upon returning we were misinformed about the code (told me it was because the gas tank was not closed properly as I had just gotten gas and the O2 censor needed to be changed) and the check engine light was cleared. Aftet driving for about another 4 miles the check engine light came back. The vehicle was taken to personal mechanic and was advised of a different code and changed two censors and the light came back. Contacted the sales person Jim/Steve and advised them the vehicle would be taken to a chevy dealer for a second opinion. Again the code received was different from what I was told by the salesperson. Brought the vehicle back 1/20/21 and was sent to their approved mechanic who advised the cost to correct the timing belt issue is 1700 and they're only agreeing to pay 500. Stay away from this place.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    June 5, 2018

    nice people, good quality products, and easy/fast/fair financing available. I was in and out in 30 minutes. They detailed the vehicle AGAIN while we were... doing the paperwork because some pollen got on it. They didn't have to but they did!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • July 7, 2018

    Love Gaven!!! Anyone who looked for a used Audi or BMW knows that it’s NIGHTMARE CITY, I know NOTHING about cars which makes this process worse. I... went to MANY shady places. I understand dealers need to make money, I just don’t want ripped off. I don’t want something for nothing. However, all those other so called used dealers are scams. You know exactly what I’m talking about if you’ve gone to them. The good deal sticker price jumps when the bottom line number gets totaled. Example: add an extra $1,200-2,300 to that sticker. inspection fee, then special import inspection fee, fees, and more fees..by the end the good deal turned into a scam with no warranty. They couldn’t even have the car detailed before posting on websites. The ” As is” xxxxxxxxx- one car sat so long on lot that it had rubber rot, and they tried to tell me it’s an older car, it’s normal. It smelled of mildew and pot. Even had, seeds on the floor. I was about to go to BMW dealer and pay the extra money bc of the craziness I encountered. Researching the different interiors on cars.com I found Gaven by accident, on cars.com, so happy I did. It was a small dealer, had cars that were fair in pricing, warranties/guarantee (not sure of the difference) for cars over 100k (jersey, you don’t need to proved) so that was def appealing. Why would I want to buy a car if the dealer doesn’t stand by it for at least 72hrs? Mechanics don’t come car shopping with you. So...drive off lot, if it explodes on way to mechanic - oh well, it was an as is sale, mentality didn’t sit well with me. They don’t do that at Gaven. Normal people. No hustle, family type place. Found car, signed papers but switched the day of for another, it was no problem. Family issues made for my transaction to take much longer than what I had planned for, they didn’t push me. I said I’d be back and wasn’t able to for a couple of days-they held to their word! We received the car, I was expecting some issues to be honest, bc it’s a used car. I brought it to family member who has shop down the block. He said wires were loose and lights became dim. We had an electrical issue. Anyone who hears that wants to throw up...and I did! Engine and trans are great but the lights went off after 1 day going for state inspection. My family member doesn’t touch electrical. I called Mike, they instantly got back to me. They told me to bring it to Top Gear in Ledgewood-another excellent place! This was NOT a half-assed repair shop. No, run around-explained the problem, needed to order some 6 wire box thing, fixed it I was out the door. Gaven, paid for the repair, no questions with a BMW part. I swear by these guys now. I figured I’d have to sign & pay, then get reimbursed, nope. We are looking for a spare car and I will go back to Gaven Motors again! Crap happens, it’s all how we deal with it. Gaven, dealt with it in a professional manner - fast, followed through to complete and done correctly. My son is thrilled with his new, used car. I would just suggest Gaven Auto to advertise more. I had looked at so many websites-cars, Autotrader, cargurus, -I couldn’t find the dealership right away. I am reposting this on other sites, bc there’s too many places to look for reviews.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 31, 2018

    Purchased a Ford F-150 last month. Had an issue with the fan blower speed and although they didn’t have to they fixed it for me free of charge and without... hesitation. Gestures like that make my decision easy when it comes to my next car. I will 100% reccomend them for a car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 31, 2018

    A+ experience. Came here and purchased two work trucks for my construction business (van and pick up). Both vehicles were in good shape and they gave me... an awesome deal for buying two from them. They were very busy when I was there, a few deals going on at once but they were attentive

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    May 25, 2018

    Called to find out if the 2008 GMC van was still available. Dealer confirmed that it was. When I got to the dealership I was told it was sold a week... ago but they offered to sell me other vans on the lot which were overpriced and poor quality. Complete waste of time.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    March 14, 2018

    I couldn't be more satisfied with the car that I left with. I was grateful with the car choices that they had for my budget. I felt like at home when I... walk in there Steve was a great guy to talk to and get along with. I recommend anyone to talk to Steve about buying a car he will put you on the right direction.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 12, 2018

    I went in there with bad credit I went to dealership got denied for auto loan even though I was putting down 3000$ down. I look around and I applied they... call me back. I went there looking for a BMW they able to get me a 2011 audi. I love it and still Loving it . I will buy from them in the future until I fix my credit. I got along with everyone there. I recommend it to anyone.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 2.0 out of 5
    February 25, 2018

    We noticed there was no spare tire on the truck. Gaven promised that they would provide a spare tire if we bought the truck; we bought the truck. We called... more than three times asking for the spare tire (spoke with Steve most recently). Steve promised he would call us back before the end of business day- No call & No spare tire. Very disappointed. Gaven does not stand by their word.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    January 16, 2018

    I am writing a review on behalf of my husband who purchased a vehicle from Gaven. My husband is not the easiest to deal with ESPECIALLY when it comes to... making a large purchase. He always feels as everyone is out to get him so he walks around with a chip on his shoulder. THANK GOD the salesmen at Gaven were not pushy at all and my husband actually got along with them better than I'd imagine. He was very comfortable with the entire process and they were able to get us approved for an auto loan fairly easy and rather quickly. I couldn't have asked for a better experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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