Audi North Park

We bought my car from Audi North Park at the end of September 2025. The car is a 2026 Audi Q4 E-tron. the battery stopped letting me charge up to 100%, we took it to the dealership shop on December 18th. they have had it since then. they said we would have an Audi rental when we took it in; they sent us to enterprise and we had to get a Chevy. I had to make several complaints for them to give us an Audi rental. I asked for an electric Audi and we were told we would get one as soon as they got one in we are STILL waiting. when we finally got the Audi rental (about a month later) the Audi rental car they sent us was so dirty we had to have it cleaned. i took pictures of how dirty it was. they said they have "fixed the battery" but now it lost 30 miles on a full charge after they "Dumped the battery". they said it still has an update that it will not recognize. I've made 2 car payments (on time) while it's been there. they called Audi corporate to see if they would "buy the vehicle back from me" and Audi said that "80% was good enough and that the car doesn't need to go to 100%". i spoke to Ray the salesman and he said even if we were to get a trade in for another vehicle they have, we would have to carry over Negative Equity even though what happened to the car was not my fault. i have only had the car since the end of September and have made 5 payments on a LEASE. we just keep get the run around for every question and having to wait a week for any update. I have gotten nothing but "oh I don't know how to answer that" or "we are still waiting". I spoke to Sean Adkins, Josh, Ray and Chase and have had nothing but attitude and no answers. When speaking to Mr. Adkins he told me, " I've been waiting for you to call me back with what you wanted to do". I called him for 2 days and all I got was "he's not at his desk" "he's out for the day" and he had the audacity to tell me he was waiting for my phone call. He also told me that if Audi "Allows me to have a trade in" that a Q5 was "good enough for me to have". The worst customer service I have EVER experienced. No help, no answer, and I can't have a car I want, just one that's "good enough"

This place has the absolute worst customer service and even the management doesnt care about helping their customers. We thought the audi brand was a highly reputable brand for luxury vehicles. Well North park Audi is doing a lot of damage to the company's reputation and good name. From secretaries hanging up on people mid sentence, to the management giving attitude for simple questions about help for a 2026 that we purchased from then 5 months ago and has been in the shop for 2 months. If you want an audi go to any other dealership besides this one. I promise you will have a way better experience.

Professional service manager, but service prices vary widely from advertised. How does an oil change for a 2017 with 70k mil s cost $400+ when all their prices say half that cost? Additionally, I walked away extremely dissatisfied after spending over $500.00 to repair a roof screen, but they were unable to find the problem. 🙄

I moved my service from Dominium Audi to North Park Audi, due to poor practices there. The service at North Park has been exceptional without fail. Service advisor explained all that was being done for our Audi S7 2024. Work done was concise and no extra un-needed repairs pushed on us. Recommendations for minor issues were spot on. I Recommend this service department over the other location.

BUYER BEWARE_ My wife and I purchased a 2025 Audi Q4 EV from Audi North Park in Selma, TX in March 2025 (VIn # WA1a5bfz0sp022589). Since the purchase, the service experience has been extremely disappointing. A few weeks ago, we experienced brief power outages due to severe weather in the San Antonio area. After the outage, my wife attempted to unplug the charger from the vehicle, but it was stuck and would not release. We contacted the dealership for assistance, but no one there could provide a solution. We then called Audi Roadside Assistance, and they were able to remove the plug—but once it was removed, the vehicle would not operate, and numerous error messages appeared on the dashboard. The car had to be towed to the dealership, and to our frustration, no loaner vehicle was available. We were without our vehicle for 7–10 days. Adding to the frustration, we were just informed that the issue is not covered under warranty and that we will need to file a claim through our insurance. We are extremely disappointed in both the lack of product knowledge from the dealership and the poor customer service throughout this ordeal. This is not the level of support we expected from Audi, especially after investing in a new EV. This is our first Audi from Audi North Park and our last purchase from this dealership.

I relocated to New Braunfels in January 2023, leaving behind the consistently professional service of my Denver Audi dealership. My experience with NorthPark Audi regarding maintenance for my Q8 and Q5 has been nothing short of a masterclass in unprofessionalism and abysmal communication. The persistent lack of urgency, interminable telephone hold times, and the repeated failure of my service representative to return calls reached such a level of incompetence that I sold my Q8 in sheer frustration. My wife, however, remained attached to her Q5. On March 13, 2025, I called to inquire about the price and schedule for a routine Q5 oil change. Astonishingly, no one could provide a price for this basic service. Instead, they took a message, promising a call back from my service representative before the end of the day. Predictably, this promise was broken. The following day, March 14, 2025, at noon, I was still awaiting the promised call. This complete disregard for customer communication was, at this point, entirely unsurprising. After enduring an 11-minute hold, only to be abruptly disconnected while my service representative attempted to check loaner car availability, I called back. The operator then informed me that the earliest loaner car appointment was May 2, 2025 – a staggering six-week wait. The operator's inconsistent helpfulness, contrasted with the previous day's refusal to assist, further highlighted the dealership's chaotic and unprofessional customer service. I rejected this unacceptable delay and spoke with my service representative again, who offered the hollow promise, "Let me check into this and I will get back to you!" At this juncture, I have reached my breaking point. NorthPark Audi's unreliability and fundamentally broken customer service processes are utterly unacceptable. I will either seek an independent, competent car service to maintain the Q5 or sell it. (For comparison, a call to my former Denver Audi dealership, Audi Flatirons, on March 13, yielded a price and schedule within a mere 8 minutes – a testament to how a professional dealership should operate.) The customer service processes at NorthPark are demonstrably not designed for professionalism or efficiency. I am consistently forced to make multiple calls due to the chronic failure to return calls, and I am subjected to endless transfers instead of receiving comprehensive assistance from my assigned service representative. In conclusion, while this is not the first instance of NorthPark Audi's time-wasting and frustrating practices, it is unequivocally the last.

Purchased a car in September and still don't have registration. They say they can't find the title. Management is no help. Salesman are unreliable. Their 6 month warranty they sell for $700 is a joke. Taken my car back 5 times and still not fixed. (Minor steering noise) My experience with them has been horrible.

I purchased a 2025 Audi Q7 in July 2024 and offered incentives totaling $7000 yet when completing the purchase paperwork with Manual Garfias, these incentives were reduced to $4500 and does not inform me. Mr. Garfias requests to email the paperwork at the time of purchase and it takes him 1 full week to email them. When I receive the paperwork, I asked Mr. Garfias why my incentive was reduced. He proceeds to claim this was fully disclosed at the time of purchase, yet when I state it was not the manager suggests to review the video of the transaction. When I am told the video is UNAVAILABLE, I request to speak to the GM, Todd Vagi. Mr. Vagi does not acknowledge Mr. Garfias deceitfulness but simply gives me the option (if I want the full $7000) to refinance my vehicle with a local credit union at a higher APR costing me an additional $2100. This offer was not only insulting but unappealing! While I love my Audi Q7, I will NEVER give Audi North Park any future business and will strive to post this review on all platforms available to inform any future buyers to beware of this dealerships deceitful practices!

whole company is shady, They own Audi North Park in Selma Texas, and they love to mess up and then lie about things when their in the wrong, Be careful who you do busniess with cause the suits dont change their behavior, if they mess up they might try and have you arrested for stealing your own Car. I went to Kahlig's home base to address my issues as Audi was not, and they refused to even talk to me downright shady company in my opinion, im appaulled as a consumer on how things were and are being handled. and it has affected me financially and put major stress in my life for mistakes they caused and made, If you want a "stress free experiance" be carful becuase mine was everything but

Can’t say enough bad things about our experience. They’re very friendly and accommodating throughout the purchase phase but that honeymoon doesn’t last. About 7 months after we purchased our A6, it needed an oil change. Took it in and had it changed but afterwards, the car wouldn’t start. 4 months later we had no diagnosis as to what was wrong, no ETA as to when it would be fixed, and the only communication we would get from our service rep was a bi-weekly text that said “no new news about your car”. At this point, we asked them to buy the car back and we’re told they don’t do that. Enter our lawyers and another 4 months later, we finally sign the paperwork to have them buy the car back. Our service rep was incompetent, the service manager was rude, never returned any of our calls and never answered our questions, just handed out excuse after excuse. I tried to speak with the GM but he was too busy to talk with me. I was given his assistant to speak to and was told she would be speaking with him right away when he got back from lunch. Just like the rest of his employees, I never got a call back. I’m still flabbergasted that a company can operate the way they do and stay in business. Not only will I never own another Audi, I’ll never purchase a vehicle from any North Park dealership.