Bos Auto Inc

Sam, the sales associate at the Quincy location was very rude. Telling a customer that you are busy with another customer and then abruptly hung up the... phone is not proper customer service/relationship...Still have not received a call back. If you were so busy with another customer why answer the phone? awful!!

We have bought a Mercedes here, The experience was great, Financed with a local credit union which got a me a 3.1%rate. Now, I have been driving this... beautiful Mercedes for a month and half, Still think it was a great recommendation by sales manager Charles. He knows all about them. Keep it up guys!

Let me tell you about my recent buying experience with Bos Auto. On May 14 I contacted Bos about an LR2 they had advertised. After exchanging a few emails... with them we agreed to an appointment on the Morning of May 19th. I arrived excited to see the LR2, except they couldn’t find it. Weird because they confirmed it would be there just a day earlier. They scrambled and let me know it was at the dealership for service and would be back in a few days. On May 24 I reached out again to see if they found the missing car. Hooray, they did. A new appointment was made, and I went in on Friday May 25th. Made a deal for the car, even got the story on how good a deal I got because it just had $1,500 in service at the dealership. So far so good. The sales manager asked when I would like to take possession. This was a bit odd, any car I have ever bought I drove home the same day the deal was made. We agreed I would pick up on Monday, Memorial Day. Picked up the car and was told they would run to the registry the following day May 29. On Jun 1 I had yet to hear from Bos Auto or receive my registration. Remember there is a short time window to drive on old plates. Reached out to Bos on 6/1 and was told “Had a small snag in the registration process. It will be ready on Monday”. This won’t work. You have a week to register a car and drive on the old registration. No worries they happily emailed me a new Bill of Sale with a different date from when the sale happened. All kinds of red flags went up and I should have run from this transaction right then. After speaking with and visiting Bos that day I learned they didn’t even have the title for the car they sold me and that I was driving for a week. They provided the auction paperwork to prove that maybe they did own the vehicle. Thankfully I never got pulled over!! The next week the title finally appeared as did my registration, so I could toss the altered bill of sale. Fast forward 2.5 months (or a bit less if we go with the revised documents they provided), traveling home from a weekend away the engine light comes on. I got home and began an oil change to my surprise the filter hidden behind the off-road plate (which was missing half the bolts) was dated. March 16, 2017! 15 months and 10K miles (according to car fax) prior to when I bought the car! Remember their website proudly states they “hand pick” their “quality cars” and they offer a “complete service facility”, yet they didn’t even change the oil before selling this car. I’m now on the hook for a timing chain, intake and exhaust sprockets, tensioner and guides, rental car costs while awaiting parts. This will be thousands in repairs 2.5 months and a few thousand miles after buying from them.