Bos Auto Inc Hours
Sam, the sales associate at the Quincy location was very rude. Telling a customer that you are busy with another customer and then abruptly hung up the... phone is not proper customer service/relationship...Still have not received a call back. If you were so busy with another customer why answer the phone? awful!!
We have bought a Mercedes here, The experience was great, Financed with a local credit union which got a me a 3.1%rate. Now, I have been driving this... beautiful Mercedes for a month and half, Still think it was a great recommendation by sales manager Charles. He knows all about them. Keep it up guys!
Let me tell you about my recent buying experience with Bos Auto. On May 14 I contacted Bos about an LR2 they had advertised. After exchanging a few emails... with them we agreed to an appointment on the Morning of May 19th. I arrived excited to see the LR2, except they couldn’t find it. Weird because they confirmed it would be there just a day earlier. They scrambled and let me know it was at the dealership for service and would be back in a few days. On May 24 I reached out again to see if they found the missing car. Hooray, they did. A new appointment was made, and I went in on Friday May 25th. Made a deal for the car, even got the story on how good a deal I got because it just had $1,500 in service at the dealership. So far so good. The sales manager asked when I would like to take possession. This was a bit odd, any car I have ever bought I drove home the same day the deal was made. We agreed I would pick up on Monday, Memorial Day. Picked up the car and was told they would run to the registry the following day May 29. On Jun 1 I had yet to hear from Bos Auto or receive my registration. Remember there is a short time window to drive on old plates. Reached out to Bos on 6/1 and was told “Had a small snag in the registration process. It will be ready on Monday”. This won’t work. You have a week to register a car and drive on the old registration. No worries they happily emailed me a new Bill of Sale with a different date from when the sale happened. All kinds of red flags went up and I should have run from this transaction right then. After speaking with and visiting Bos that day I learned they didn’t even have the title for the car they sold me and that I was driving for a week. They provided the auction paperwork to prove that maybe they did own the vehicle. Thankfully I never got pulled over!! The next week the title finally appeared as did my registration, so I could toss the altered bill of sale. Fast forward 2.5 months (or a bit less if we go with the revised documents they provided), traveling home from a weekend away the engine light comes on. I got home and began an oil change to my surprise the filter hidden behind the off-road plate (which was missing half the bolts) was dated. March 16, 2017! 15 months and 10K miles (according to car fax) prior to when I bought the car! Remember their website proudly states they “hand pick” their “quality cars” and they offer a “complete service facility”, yet they didn’t even change the oil before selling this car. I’m now on the hook for a timing chain, intake and exhaust sprockets, tensioner and guides, rental car costs while awaiting parts. This will be thousands in repairs 2.5 months and a few thousand miles after buying from them.
We would like to take a moment to respond to the above review with verifiable facts. The vehicle was, in fact, serviced by us prior to the sale. In ...this service, we did change the oil and perform an inspection that showed all systems were operating as designed and intended. The vehicle passed a Massachusetts state safety and emissions inspection on June 7th, 2018 with no system or mechanical failures noted. This inspection was performed by an independent, Massachusetts licensed, inspection station after the vehicle was purchased and registered to the customer. We arranged for the customer's financing of the vehicle and, per our store policy, there is a slight delay in delivering the vehicle during the processing of the paperwork. The customer was informed of this. During the sale of the vehicle, we spoke with the customer regarding the availability of an extended service plan that would insure against repair costs if anything was to go wrong with the vehicle during the ownership. The customer declined this plan and was satisfied with the written 60 day/2,500 mile dealer warranty. The alleged failure occurred after this warranty period expired. We did not have an opportunity to see the vehicle to verify the concerns. We, and most every automobile dealer, recommends the purchase of an extended service plan on a pre-owned vehicle for your protection and peace of mind.