Where do I start? Let me start by saying that I have been a life long Lexus owner and have now come to the realization that buying an Audi from Temecula... Audi was a huge mistake. In June I purchased a 2017 Audi A4 from Temecula Audi. The transaction was smooth and the sales rep, Nick was great to deal with. My problems first started on day 31 when the moon roof stuck in the open position. I took the car back to the dealership and spoke with the Service Manager, Robert. After a quick discussion he said they would not fix the issue and that my warranty would not cover it and that I would have to pay for it out of pocket. First clue this was a bad choice, Lexus would never think about doing this. After going back and forth with Robert, I let him know that I own an online marketing company and I would let as many people know about this experience as possible and that once I walked out of the dealership I would not change my mind. As I was getting into my vehicle he came out and said, wait, we will fix it with no charge. Was this necessary on my part, most likely not but when you feel you have been wronged you need to let it be known. They ended up fixing it. Fast forward to my next issue. My next issue, not long after is when my the Starter went out. I took the car back to the dealership and the same issue occurred, Robert informed me that the starter was not covered. I did not want to deal with the headache I did the first time so I got the starter fix, $750 and $600 for car rental. Not a happy camper at all. In the same week as the starter getting fixed the car started to overheat, not good. So, I made it home and called Audi customer care to have the car towed back to the dealership. When I called they did not have my car attached to my name but someone else's car so they said they would not pick it up but its a service Audi provides for 12 months to ALL car buyers. After calling Audi corporate I finally got the car picked up, another mess that Im not going to go into detail about. So, it ends up that the entire cooling system and hoses had to be replace, take in mind this is a 2017 vehicle. Now this is the 3rd issue already and only had this car for 6 months. So, today I go pick up my car from the dealership and as the Audi rep was getting out of my car he asks me, was your Check Engine light on when you brought it to us? I of course said no and you should not be asking me this when giving it back from fixing it. So, they took it into the service area and ran a diagnostics on it and wouldn't you know another engine issue, this time it received a code of PP2279 which is a vacuum leak in the engine. So, now in 6 months time Ive had 4 serious issue with this dealership and not one time did I feel like they cared at all. I will say that Adam has been great but the overall experience is something that I would definitely let as many people know as possible. Its pretty ridiculous at this point and now it seems I must file a lawsuit as this car is surely a lemon and the dealership could care less. The funny thing is is that VW owns Audi and had to pay $4.3 Billion in Civil fines for defrauding American car buyers and $153 Million to the state of California in fines. Im now not surprised that this is the service Im getting. In my opinion I think EVERYONE should stay away from Audi of Temecula as they do not care about their customers as much as other dealerships.
Purchased a Certified used e-tron from the Audi Temecula dealership. The night we drove it home, the bottom paneling under the driver car door becomes... unhinged. We had not driven anywhere but home, did not hit anything. We call the dealership and they tell us to bring it back the next day so they can take a look. So we do, keep in mind that we are driving from San Diego back up to Temecula which is not a fun drive. The next day, we show them the panel and they say they will fix it. They keep the car for a whole week, saying that they are waiting for parts and whatnot. We finally get the car back, it looks fixed. Guess what? As soon as we get home, the panel starts coming off again! We take it to the Audi here in San Diego and they tell us that they can?t do anything for it since we didn?t purchase the vehicle there. So we make another appointment to go back up to Temecula to have it looked at and hopefully truly fixed this time since apparently they just put tape to hold it in last time. This time they say that can?t do anything for us and to just take it to a body shop. I regret purchasing this vehicle and it?s sucks because other than that panel, it runs great. I just wish they would have been honest and told us about the panel. Now we are stuck with a damaged vehicle.
I went into the dealership to just look as my car broke down. I knew what I was looking for, but an Audi was not on my short list due to the "luxury car"... label. I did not see myself fitting into this category for lots of reasons.
Nathaniel Gonzalez, we are glad we could help!
Adam and the crew are very friendly and all smiles
Experience has always been pleasant and your service advisors are always very knowledgeable and courteous. They are are the reason that l am a return customer... for l live in San Diego and could very well use a dealership there but l chose you all because l am comfortable with the quality of work and the quality and professionalism of your employees.
We were just looking to assess the Audi against other potential cars to buy in the month of June. We test drove the Q5, but did not like the design. ... As we were leaving, we noticed a A6 on the floor. It was a 2018 sports model. I liked it, but did not like the interior. They had another one on the lot. We did a test drive, the manager gave us a deal we could not refuse and drove off the lot with the car 2 hours later. We were not expecting to buy a car that day, but Audi met all of our needs. So far, we are a satisfied customer!
Hi Phyllis, What a wonderful experience! We are strong believers that things happen for a reason, so it is no coincidence you locked eyes with your ...Audi before leaving our showroom. It was our pleasure to help get you the perfect car at the perfect price! If you need anything else from us, please don't hesitate to reach out! Until next time, Your Friends at Audi Temecula
Adam was very polite and courteous. Very professional in all aspects
Minda Bedon, we're happy you found our staff to be so supportive during your experience here at Audi Temecula. If you ever need anything else from us,... please feel free to give us a call or stop by. Have an awesome day!
This was my first visit to Audi Temecula as I previously lived closer to another Audi dealer. I was welcomed into the Service Dept by Adam who was ready... to listen to my needs, accurately write up the services, and then present me an introduction to the available facilities while I waited for the completion of service. Very comfortable and job completed on time and fully satisfied!
Felix was Very professional and accommodating he made my first visit at Audi a great one!
Hi Tina Woods, thank you so much for your positive comments about Felix and your experience at our store! We're even happier to hear you had a great f...irst visit with us. Cheers to many more to come! Until next time, have a great day!
Took my car in for it first 10k service. Didn?t quite get the warm reception that I expected. Perhaps it was they seemed disappointed that I didn?t buy... my vehicle from their dealership. I tried to buy from them but I got a better deal from an Audi dealership in Mission Viejo than I did with a dealership in my home town.
Hi Charles, We appreciate your honest feedback and regret to hear you didn't receive a warm welcome upon arrival. No matter where the vehicle was pu...rchased, we are always happy to help. Thank you so much again for your feedback! We hope you have a great day and hope to see you soon!