Audi Temecula

Audi Service Department is outstanding excellence. My car has been serviced since 2020 and ALL of the Service Consultants are A+. I also notice they all have been with Audi for many years, which is rare these days when employees change companies so often. Justin Amezquita has been my Service Consultant for the past three years and he is a top-notch professional, courteous, helpful and knowledgeable. I could not ask for better. Ed Shifres

Best car-buying experience I ever had purchasing a 2-year-old Q5. Our salesperson, Millard Suan, was outstanding. He was a class act and loaded with knowledge about the Audi we were purchasing. He actually drove the car from Temecula to El Cajon that night after work to take our trade-in. They went above and beyond for us and still do. I never felt any high-pressure sales tactics or oversold. I recommend Temecula Audi, particularly Millard, for the great experience. And I also I got a great deal!

Great service department! Someone drove into the front of my Audi. Audi Temecula’s Service Department did an outstanding job on the repair. The car looks beautiful! Thank you Brett, Adam and Tony!

I recently had my vehicle serviced at Audi Temecula, and I couldn’t be more impressed with the experience. The service department was professional, knowledgeable, and incredibly friendly from the moment I arrived. Jerry and the service manager kept me well-informed throughout the process and made sure all my concerns were addressed thoroughly. What stood out most was their commitment to customer satisfaction-they went the extra mile to make my visit pleasant. Whether it was the clear communication, the comfortable waiting area, or just their positive attitude, it made a real difference. Best of all, I got my vehicle back exactly when they promised, which I greatly appreciated. Overall, Audi Temecula provided top-notch service, and I’ll definitely be returning for the future maintenance needs. Highly recommend! JD

Very happy with the new team in place here. They have been extremely accommodating and worked to get me a great deal!

Best buying experience from beginning to end ,Millard my sales representative hade the car up front ready for me to test drive both times i was there. Even stayed after store closed to deliver the vehicle and make sure i was completely satisfied not rushing me at all, very knowledgeable and professional. Brandon the sales manager/finance took time to show me all the different options, also very friendly and professional. They are a great example of how you should treat customers. I will definitely return for my next Audi.

My wife and I stopped into the showroom without an appointment a few weeks back to see the new Q5. We were approached by a 20 something girl named Megan Bruning who was pushy and anxious then turned a little snotty when we said we weren't ready to test drive. Actually we wanted to test drive, but not with her. My wife said she got a bad "vibe" from her and said if we were going to spend that much money on our dream car we didn't want to buy it from a kid. We politely took her card then went straight to Fletcher Jones and made our purchase from a nice easy going experienced trustworthy salesman who has been selling cars for 20 years who didn't have an attitude. Ive learned from experience these kids change jobs every couple for months and we want to work with someone who knows the answer to every question we have about the car before we buy it

I was blown away on the professional treatment that we received and how far they would go to make us happy and completely satisfied on our new Q7 Audi and we will tell everyone to buy their Audi from Temecula Audi. Brandon was very informative and took his time explaining all the amenities and made us felt like we were part of the Temecula Audi family. Thanks to all of the great employees and thanks for building the "State Of The Art Facility" here in Temecula which I will share with everyone I know and them some. You are #1

Where do I start? Let me start by saying that I have been a life long Lexus owner and have now come to the realization that buying an Audi from Temecula Audi was a huge mistake. In June I purchased a 2017 Audi A4 from Temecula Audi. The transaction was smooth and the sales rep, Nick was great to deal with. My problems first started on day 31 when the moon roof stuck in the open position. I took the car back to the dealership and spoke with the Service Manager, Robert. After a quick discussion he said they would not fix the issue and that my warranty would not cover it and that I would have to pay for it out of pocket. First clue this was a bad choice, Lexus would never think about doing this. After going back and forth with Robert, I let him know that I own an online marketing company and I would let as many people know about this experience as possible and that once I walked out of the dealership I would not change my mind. As I was getting into my vehicle he came out and said, wait, we will fix it with no charge. Was this necessary on my part, most likely not but when you feel you have been wronged you need to let it be known. They ended up fixing it. Fast forward to my next issue. My next issue, not long after is when my the Starter went out. I took the car back to the dealership and the same issue occurred, Robert informed me that the starter was not covered. I did not want to deal with the headache I did the first time so I got the starter fix, $750 and $600 for car rental. Not a happy camper at all. In the same week as the starter getting fixed the car started to overheat, not good. So, I made it home and called Audi customer care to have the car towed back to the dealership. When I called they did not have my car attached to my name but someone else's car so they said they would not pick it up but its a service Audi provides for 12 months to ALL car buyers. After calling Audi corporate I finally got the car picked up, another mess that Im not going to go into detail about. So, it ends up that the entire cooling system and hoses had to be replace, take in mind this is a 2017 vehicle. Now this is the 3rd issue already and only had this car for 6 months. So, today I go pick up my car from the dealership and as the Audi rep was getting out of my car he asks me, was your Check Engine light on when you brought it to us? I of course said no and you should not be asking me this when giving it back from fixing it. So, they took it into the service area and ran a diagnostics on it and wouldn't you know another engine issue, this time it received a code of PP2279 which is a vacuum leak in the engine. So, now in 6 months time Ive had 4 serious issue with this dealership and not one time did I feel like they cared at all. I will say that Adam has been great but the overall experience is something that I would definitely let as many people know as possible. Its pretty ridiculous at this point and now it seems I must file a lawsuit as this car is surely a lemon and the dealership could care less. The funny thing is is that VW owns Audi and had to pay $4.3 Billion in Civil fines for defrauding American car buyers and $153 Million to the state of California in fines. Im now not surprised that this is the service Im getting. In my opinion I think EVERYONE should stay away from Audi of Temecula as they do not care about their customers as much as other dealerships.

Where do I start? Let me start by saying that I have been a life long Lexus owner and have now come to the realization that buying an Audi from Temecula Audi was a huge mistake. In June I purchased a 2017 Audi A4 from Temecula Audi. The transaction was smooth and the sales rep, Nick was great to deal with. My problems first started on day 31 when the moon roof stuck in the open position. I took the car back to the dealership and spoke with the Service Manager, Robert. After a quick discussion he said they would not fix the issue and that my warranty would not cover it and that I would have to pay for it out of pocket. First clue this was a bad choice, Lexus would never think about doing this. After going back and forth with Robert, I let him know that I own an online marketing company and I would let as many people know about this experience as possible and that once I walked out of the dealership I would not change my mind. As I was getting into my vehicle he came out and said, wait, we will fix it with no charge. Was this necessary on my part, most likely not but when you feel you have been wronged you need to let it be known. They ended up fixing it. Fast forward to my next issue. My next issue, not long after is when my the Starter went out. I took the car back to the dealership and the same issue occurred, Robert informed me that the starter was not covered. I did not want to deal with the headache I did the first time so I got the starter fix, $750 and $600 for car rental. Not a happy camper at all. In the same week as the starter getting fixed the car started to overheat, not good. So, I made it home and called Audi customer care to have the car towed back to the dealership. When I called they did not have my car attached to my name but someone else's car so they said they would not pick it up but its a service Audi provides for 12 months to ALL car buyers. After calling Audi corporate I finally got the car picked up, another mess that Im not going to go into detail about. So, it ends up that the entire cooling system and hoses had to be replace, take in mind this is a 2017 vehicle. Now this is the 3rd issue already and only had this car for 6 months. So, today I go pick up my car from the dealership and as the Audi rep was getting out of my car he asks me, was your Check Engine light on when you brought it to us? I of course said no and you should not be asking me this when giving it back from fixing it. So, they took it into the service area and ran a diagnostics on it and wouldn't you know another engine issue, this time it received a code of PP2279 which is a vacuum leak in the engine. So, now in 6 months time Ive had 4 serious issue with this dealership and not one time did I feel like they cared at all. I will say that Adam has been great but the overall experience is something that I would definitely let as many people know as possible. Its pretty ridiculous at this point and now it seems I must file a lawsuit as this car is surely a lemon and the dealership could care less. The funny thing is is that VW owns Audi and had to pay $4.3 Billion in Civil fines for defrauding American car buyers and $153 Million to the state of California in fines. Im now not surprised that this is the service Im getting. In my opinion I think EVERYONE should stay away from Audi of Temecula as they do not care about their customers as much as other dealerships.