Mini of Edison

I purchased a used vehicle last month from Mini of Edison in June 2022. Biggest mistake. They told me the vehicle has no problems. The weather stripping on the window fell off within two days, the lights on the radio dimmed within two days, engine started making terrible noise at cold start within 20 days. They refused to own anything. Asked me to replace the radio. I was told that the engine noise is due to timing-chain which would need replacement for a $3,000 charge. They also told me that the engine is burning oil so, I will be low on engine oil shortly after changing it. Their answer to everything was that they sold it as-is and they won’t cover the costs. They have ruined Mini for me. Do not trust their sales staff at all. I took a loan for this car now I am stuck with it. I am in the process of figuring out how to deal with their dishonest sales approach.

Horrible experience when ending the lease. Doc fees upon doc fees upon doc fees blah blah blah. Held onto my title for weeks and dishonest enough to state that they did not have it. Gave them the exact buyout and they asked me for more $$ after cashiers check was made out. Stay away! THey are really crooked!

Loved the car, loved my experience, up until you go to actually buy, then they try to charge a $1000 "dealer prep fee" and a doc fee way higher than industry standard, by almost $400 higher, they charge $699, most dealerships charge $349. They also tried to add in $200 for window etching, another bogus charge. Their price may look good online, but know it is really the price plus atleast $1600, and thats only IF you finance with them, pay cash or finance outside they add another $1000, so you can make it $2600 more than the price you see. Good luck with that!

Fees are too high. They had a price on their car within the markets range, but once you dig deeper with them you get hit with all these fees. After all the fees the car was almost three grand more, that’s not including taxes. In a world where everyone is going to aLow fee model, this dealer has not figured that out.

Very nice facility, very nice staff, our salesperson Nadir was very very nice, (don’t forget to stop in and try the free coffee machine in the lounge) but, don’t expect to buy one of their cars for the price that you see on their website, because it seems at this Open Road owned dealership it just doesn’t work that way. I saw a very nice car on their site advertised for $ 31,895. I drove an hour to see and drive it; I loved it; offered to pay the advertised price in full and buy the car; but no, Mini of Edison doesn’t work that way. The advertised price doesn’t include the glass etching fee of $ 199 ( i could live with that, a few nickel and dimes won,t kill me) It also didn’t include the $ 599 doc fee ( a little high on the industry standard, I have bought many cars, but still, that was a nice coffee machine so I’ll give them that one too) But then, there was the $ 1000 fee for writing a check for the car, yes, you heard me right, instead of financing the car through “ their” bank, I wanted to pay in cash, and Edison of Mini charges you $1000 more for that. Yes folks, on most of the planet you get a discount for cash, but not at Mini of Edison. But, get ready, they weren’t finished with me yet.........I also needed to pay them a $ 995 “re-conditioning”fee ON TOP OF EVERYTHING ELSE!!! You know, those used cars are a mess, and it costs a lot to run them through the car wash, ALMOST A GRAND, if I can still add after all this emotional strain. So yes, I loved the car at $ 31,895,(The price on their website) but when I wanted to buy it, the price somehow became $ 34,688.WOW, wish I had that calculator at my office, i’d be the fastest growing privately held auto sales chain in the NJ/NY AREA too! You really don’t have to be a mathematician for that do you Mr. Morais. Maybe everyone who has purchased a car from an Open Road owned dealership should check that financing contract over closely to see exactly what they did pay for! Best wishes, and for your own good, shop elsewhere!

I just bought a 2017 Countryman for a steal. A friend from Jersey sent me a link to their website. I couldn?t believe it. The Countryman I have been looking for was there and on a big sale. I flew in from Dayton, Ohio just for this MINI. I can?t say enough about these guys. They even picked me up from the airport. No need to Uber. Thanks again!! Sending Ohio Love.

My 24 year old daughter purchased her first new car from Mini of Edison. Once we finished the negotiations everything was a pleasure. Anthony Cabrera of sales is truly a gentleman. He may have been the most easy going car salesman I have ever dealt with. Subsequent to taking delivery, he has telephoned and emailed me multiple times to see if I had any questions or concerns. Jeffery Berger, the business manager was also easy to deal with. He spent a great deal of time explaining all of the alternatives I had regarding the purchase. He was very helpful with concern to dealer installed accessories and other optional features. All things considered, I wouldn't hesitate to highly recommend this dealership.

Very good people. Great car buying experience. Highly recommend.

Went to check out a good price for a used car well at the end of the day they told me they had to ad an additional $1000 on top of the price for Dealer prep fees.... lol so it wasn't a good deal after all because the $1000 prep fee was never disclosed until I wasted all my time at the dealer. What a waste of time!