Reviews
Write a reviewPrice as quoted. Fast dependable service. Service personnel are friendly helpful and kept me informed the entire time.
Price as quoted. Fast dependable service. Service personnel are friendly helpful and kept me informed the entire time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback about our team! We appreciate your business and hope to see you again at MINI of Edison.
I dropped my car off a day early for my appointment and Justin Gallop was the best. Walked me through a few steps signing in my car. Explained the process and stayed in contact with me the next day keeping me updated on my service. In and out hassle free. Exceptional!
I dropped my car off a day early for my appointment and Justin Gallop was the best. Walked me through a few steps signing in my car. Explained the process and stayed in contact with me the next day keeping me updated on my service. In and out hassle free. Exceptional!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Tommy, thank you for the feedback! We are thrilled to hear that Justin made your service visit a smooth and hassle-free experience. We will be sure to pass along your kind words. See you next time at MINI of Edison!
Very Pleased with the service department Rachel is an outstanding Service Advisory and the mechanics are great
Very Pleased with the service department Rachel is an outstanding Service Advisory and the mechanics are great
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the shout-out to Rachel and our team at MINI of Edison! We’re here to help with any future needs, Kevin.
Pleased with the service and cooperation of rep. Justin with follow up service repair. He Is doing his best to keep the costs down.
Pleased with the service and cooperation of rep. Justin with follow up service repair. He Is doing his best to keep the costs down.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad Justin provided excellent support and cost-conscious service. Thank you for choosing MINI of Edison!
Bought a 2017 mini clubman’s all4, 6 days ago. There is a major problem with ball bearing and steering. This car has 12500 miles on it, practically perfect. More to follow as I’m contacting them to see if they will help.
Bought a 2017 mini clubman’s all4, 6 days ago. There is a major problem with ball bearing and steering. This car has 12500 miles on it, practically perfect. More to follow as I’m contacting them to see if they will help.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, We are sorry to hear about your unfortunate experience here at MINI of Edison. We strive to deliver our customers a unique and great automotive experience. Please reach out to us at 732-393-5464, so we can help resolve this matter. Thank you, Open Road Auto Group
A positive update will follow soon.
I purchased a used vehicle last month from Mini of Edison in June 2022. Biggest mistake. They told me the vehicle has no problems. The weather stripping on the window fell off within two days, the lights on the radio dimmed within two days, engine started making terrible noise at cold start within 20 days. They refused to own anything. Asked me to replace the radio. I was told that the engine noise is due to timing-chain which would need replacement for a $3,000 charge. They also told me that the engine is burning oil so, I will be low on engine oil shortly after changing it. Their answer to everything was that they sold it as-is and they won’t cover the costs. They have ruined Mini for me. Do not trust their sales staff at all. I took a loan for this car now I am stuck with it. I am in the process of figuring out how to deal with their dishonest sales approach.
I purchased a used vehicle last month from Mini of Edison in June 2022. Biggest mistake. They told me the vehicle has no problems. The weather stripping on the window fell off within two days, the lights on the radio dimmed within two days, engine started making terrible noise at cold start within 20 days. They refused to own anything. Asked me to replace the radio. I was told that the engine noise is due to timing-chain which would need replacement for a $3,000 charge. They also told me that the engine is burning oil so, I will be low on engine oil shortly after changing it. Their answer to everything was that they sold it as-is and they won’t cover the costs. They have ruined Mini for me. Do not trust their sales staff at all. I took a loan for this car now I am stuck with it. I am in the process of figuring out how to deal with their dishonest sales approach.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I purchased a used vehicle last month from Mini of Edison in June 2022. Biggest mistake. They told me the vehicle has no problems. The weather stripping on the window fell off within two days, the lights on the radio dimmed within two days, engine started making terrible noise at cold start within 20 days. They refused to own anything. Asked me to replace the radio. I was told that the engine noise is due to timing-chain which would need replacement for a $3,000 charge. They also told me that the engine is burning oil so, I will be low on engine oil shortly after changing it. Their answer to everything was that they sold it as-is and they won’t cover the costs. After the sale, they won’t even talk to you properly. They have ruined Mini for me. Do not trust their sales staff at all. I took a loan for this car now I am stuck with it. I am in the process of figuring out how to deal with their dishonest sales approach.
I purchased a used vehicle last month from Mini of Edison in June 2022. Biggest mistake. They told me the vehicle has no problems. The weather stripping on the window fell off within two days, the lights on the radio dimmed within two days, engine started making terrible noise at cold start within 20 days. They refused to own anything. Asked me to replace the radio. I was told that the engine noise is due to timing-chain which would need replacement for a $3,000 charge. They also told me that the engine is burning oil so, I will be low on engine oil shortly after changing it. Their answer to everything was that they sold it as-is and they won’t cover the costs. After the sale, they won’t even talk to you properly. They have ruined Mini for me. Do not trust their sales staff at all. I took a loan for this car now I am stuck with it. I am in the process of figuring out how to deal with their dishonest sales approach.
- Customer service
- 1.0
- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Got my car from this dealership and I have nothing but nice things to say to those who help me from the Marina who is so pleasant. Hirim was my sale rep and I'm so thankful to him for been so patient in helping me get a my new car. I recommend them and I will forever be grateful Thank you!
Got my car from this dealership and I have nothing but nice things to say to those who help me from the Marina who is so pleasant. Hirim was my sale rep and I'm so thankful to him for been so patient in helping me get a my new car. I recommend them and I will forever be grateful Thank you!
- Customer service
- 5.0
- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, Thank you for the great feedback! Glad our team was able to provide you a great customer service experience here at Open Road!
Horrible experience when ending the lease. Doc fees upon doc fees upon doc fees blah blah blah. Held onto my title for weeks and dishonest enough to state that they did not have it. Gave them the exact buyout and they asked me for more $$ after cashiers check was made out. Stay away! THey are really crooked!
Horrible experience when ending the lease. Doc fees upon doc fees upon doc fees blah blah blah. Held onto my title for weeks and dishonest enough to state that they did not have it. Gave them the exact buyout and they asked me for more $$ after cashiers check was made out. Stay away! THey are really crooked!
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
I just bought Brake pad with Davis Lugo he treat me badly I have to say he is un professional
I just bought Brake pad with Davis Lugo he treat me badly I have to say he is un professional
- Customer service
- 1.0
- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair