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I had such high hopes for West Lake Imports, based on most reviews, but buyer beware! Hands-down the worst car buying experience I’ve ever had! I truly... thought I was supporting a well respected high end dealership, but I was so wrong. Clay seemed to be so easy going and great to work with at the time of purchase, but quickly showed his true colors as he continuously lied over and over again. Not only to me, but to my local service center (who has been wonderful!!) when major car issues were not taken care of or paid for as promised. When I spoke to the owner, Kenny, about these issues, I could not have been more insulted as he was so disrespectful and belittling to me. I’ve never taken the time to write a review, so the fact that I am writing this one should say more than enough. I highly encourage you to support elsewhere!
Bought BMW 335I drove it less than 1000 miles and then the engine blew. Kenny said I should have looked at the contract. If anyone has any sense stay away... from them
Fantastic experience. The crew at West Lake Imports made everything super simple from start to finish. I'll need another car in a couple months for my... daughter and we will definitely be starting here.
Thank you for giving us the opportunity to earn your business Luis!!! We greatly appreciate our customers and look forward to assisting you with your ...daughters car in the near future.
Excellent buying experience. Friendly staff. The whole process was fast and efficient. Car was purchased without a warrenty, but they took time to look... at an issue after I bought the car. Would not hesitate to purchase a vehicle from West lake Imports, and highly recommend them.
Bought a car. Great service. No hassles at all. Would definitely recommend. Clay and Kenny were great and easy to deal with. I’ve also set up where they... will service my car as well
Transmission went out when driving off the lot sales told me they would fix it Owner tells me I need to pay half of repair costs
Was looking for an affordable used car that offered good fuel economy. Noticed the car on the lot and stopped in to look closer and took it for a test... drive. My wife came back and drove the car and we both agreed that it was in great condition and the price was right. I wanted to do a cash deal and Kenny and Aaron were both easy to work with and were willing to make the deal I wanted happen. One of the best automblile buying experiences I have ever had. Would definitely buy from Westlake again if I am in the market for a clean, quality iused vehicle.
Purchased a 2011 Hyundai Genesis online, based on the pics on their website. The car in the pics, looked IMMACULATE for a 2011 and well worth the price... they were asking....so I thought. Being that I purchased based on the pics, I also asked Kenny specifically if there were ANY scratches, dings and or dents. His reply, "this car is amazing, I've had my body guy go over it in detail and unable to find not one thing wrong" I also asked for pics of the vehicle as Kenny also claimed it was in his showroom and was immediately advised something to the effect, I'm unable to provide pics at this time. (I still have the email) I get the vehicle and at first glance, on top of the transport, it looks pretty food for a 2011. I then get a closer view and its marks on the hood, a finger print in the paint job (apparently his body guys) and cracks in the lower part of the trunk, both sides...I could go on and on...the inside had not been cleaned at all and if it was, I'd hate to see the condition the car was in before. The rear driver side door doesn't open from the inside because the panel has been removed previously and the handle does not operate.the carpet looks nothing like the deep, black finely vacuumed carpet in the pics... it was littered with crumbs and dirt until I vacuumed it. The seats, which looked PERFECT in the pics were in fact dirty, a hand print on the driver headrest and grimey residue everywhere theoughout the interior. I emailed Kenny saying I was going to send pics of the before and after but after 2 hours of sweat and 2 cans of Tuff Stuff cleaner, I was more upset and since I hadn't heard back frm Kenny felt he truly could care less. I only pray that nothing mechanically wrong happens with it. I also asked if the price could be reduced as I was buying sight unseen and he knocked off 300.00 and the dealer warranty that was 800.00 which is "optional) this is my lesson learned as I thought we still lived in a day where a person's word was good but at the end of the day, people only care about the money. I will go so far as to say this vehicles pics online GROSSLY misrepresented what the actual car looked like in person. It took me almost a month to get the car primarily due to my own financing issues but again, maybe those were signs.
Buyers Remorse !! Mr. Mitchan Im Not surpriserd by this review from you at all. After over 6 weeks of working on Financing ,I had you approved wit...h a Prime Bank and after sending Multiple Over night packages back and forth only to Find out from the Bank you Had lied on you application multiple times about your income , and to be Embarassed to be called out buy our lender with False Documents , Therfore having to Unwind the Deal and Cancel the Transportation. This of course I know was emabarrassing enough , but thankfully your Mother was able to Co Sign for you Thankfully . As far as the condition of the Car when it left here it was spotless ,as it was in our showroom and Had Extra Attention from our Detailer. Once Transported and the Transporter most likely had multiple stops along the way as it travled thru multiple states , It is hard to control the Fingerprints and the Cleanliness of the Truck Driver Loading and Unloading . You arranged your own Transportation , We always Encourage our customers to Drive the vehicle and come to our dealership before you purchase ,You had this option. Honestly , you are exaggerating entirely , you said you were going to send me pictures and you never did. We stand behind our word ,I held this car for over 6 weeks while You were able to convice your mom to co sign for you as your income cannot support an auto loan . We had several people try to buy the car while it was in our showroom , and we took and light deal to honor our word , In fact WE paid the Transport company for your shipping ,as well as Included Overnight return delievery via FEDEX multiple times which the dealer absorb lots of extra cost, and Never did get a thank you for any of the extra efforts, as well as rescheduling the Transport company a second time. As far as the rear door lock goes , it sounds like the child safty lock is on nothing more than that. If your this unhappy with the Hyuandai , Please feel free to Bring it back to the dealer ,will be happy to Freund your mother her Deposit. Honestly , I thought a phone call to me would have been appreciated to avoid a 1 star review , But I guess this was the route you decided. West Lake Imports has a 4 bay service facility and 2 full time techinians , We are always happy to address any issues that can arise. But since we are communicating through the Review panel it is hard to address or correct anything . PLEASE feel free to call me anytime You have my cell number as well as our direct number . Kenny
I bought a 2010 gti from the dealership. The day I bought it it wasn’t ready because it needed repairs. This should have been a red flag, but I wanted... to trust that it would be the only issue. Less than a week into owning the car the locking cylinder for the vehicle broke and they had to tow it to Volkswagen. I was going to trade back my car and call it a wash, but I wanted to believe that they finally fixed the vehicle. Come to find out the Volkswagen dealership claimed the towing company damaged the radiator ( This is coming from the other gentleman I dealt with) they checked it and they claim there was nothing wrong. Volkswagen also pointed out that there was a leak coming from the cooliant reservoir. After the week of headaches and trouble this car was causing, I decided to trade the vehicle back. I tried to be calm as I could throughout the deal. Most of the staff was trying to help. Kenny however got me on the phone with their banker and both were insulting me saying “ I’m going down a dark path” by listening to my mother and others (who were trying to warn me about this deal) and I’m not going to have any ambition in life if I keep going the way I’m going. It was inappropriate and uncalled for. I would buy a skateboard from these people or ever get a loan through their bank North West. Both were nasty, rude, and unprofessional.
Called and talked to a salesman over a Genesis. He was very responsive in his questions which was mostly via text. He even gave me a quote over the phone... for a trade value in on my car. Thank you so much for helping out in my search for a car.