West Lake Imports

BEWARE!! This is the worst place to purchase a vehicle. Sold me a bad vehicle. Car malfunction light came on 1st day on my way home. Took it back after trying to get them on phone to fix it. Kept car for a month and did nothing. Ghosted my calls. Finally got car back and again on the way home, light comes on. No one would take responsibility. Warranty is a joke. Can never get in touch with Kenny the owner and Harold just yes's you to death and apologizes but does nothing. Said they sent car out to be fixed. Not true. Sent it nowhere and sent fake bill that was supposed to be what they paid to get fixed. A LIE. The bill was on their own letterhead dated for a date the car was at my home. These people LIE, CHEAT and HIDE!!!! BEWARE OF GETTING STUCK WITH A BAD VEHICLE!! Took my car to a real dealer to be fixed and of course can't get Kenny to cover services since problem was from day of purchase. So now it becomes a legal issue.

Bought a 1981 jeep , they said it passed 120 point inspection, , got it home, gas tank is rotted ,clutch is shot and hole back of the frame is shot, I live in New York and I can't get inspected , so pretty much for 20k I have a lawn ornament until I can get a new frame , I was told it passed inspection in north Carolina, find it hard to believe when the gas tank was leaking when u fill it and the turn signals don't work, and whole back side of frame is shot, then I was told I was going to get $1000 to help with repair s well that was a month ago, o well, I guess it was my fault I didn't come down and look at ir before I bought it,

The purchase was quick and simple because I paid cash, took it back for a oil change and not two weeks later my engine blew, took no responsibility and I had to pay for the new motor out of pocket. Got my car back two months later and I can’t even drive it because it runs horribly and the check engine light is on. Now they refuse to fix it after accepting full payment for the services. I’ve spent 50 grand at this place and still can’t drive my car.

I had such high hopes for West Lake Imports, based on most reviews, but buyer beware! Hands-down the worst car buying experience I’ve ever had! I truly thought I was supporting a well respected high end dealership, but I was so wrong. Clay seemed to be so easy going and great to work with at the time of purchase, but quickly showed his true colors as he continuously lied over and over again. Not only to me, but to my local service center (who has been wonderful!!) when major car issues were not taken care of or paid for as promised. When I spoke to the owner, Kenny, about these issues, I could not have been more insulted as he was so disrespectful and belittling to me. I’ve never taken the time to write a review, so the fact that I am writing this one should say more than enough. I highly encourage you to support elsewhere!

Bought BMW 335I drove it less than 1000 miles and then the engine blew. Kenny said I should have looked at the contract. If anyone has any sense stay away from them

Excellent buying experience. Friendly staff. The whole process was fast and efficient. Car was purchased without a warrenty, but they took time to look at an issue after I bought the car. Would not hesitate to purchase a vehicle from West lake Imports, and highly recommend them.

Bought a car. Great service. No hassles at all. Would definitely recommend. Clay and Kenny were great and easy to deal with. I’ve also set up where they will service my car as well

Transmission went out when driving off the lot sales told me they would fix it Owner tells me I need to pay half of repair costs

Was looking for an affordable used car that offered good fuel economy. Noticed the car on the lot and stopped in to look closer and took it for a test drive. My wife came back and drove the car and we both agreed that it was in great condition and the price was right. I wanted to do a cash deal and Kenny and Aaron were both easy to work with and were willing to make the deal I wanted happen. One of the best automblile buying experiences I have ever had. Would definitely buy from Westlake again if I am in the market for a clean, quality iused vehicle.

Purchased a 2011 Hyundai Genesis online, based on the pics on their website. The car in the pics, looked IMMACULATE for a 2011 and well worth the price they were asking....so I thought. Being that I purchased based on the pics, I also asked Kenny specifically if there were ANY scratches, dings and or dents. His reply, "this car is amazing, I've had my body guy go over it in detail and unable to find not one thing wrong" I also asked for pics of the vehicle as Kenny also claimed it was in his showroom and was immediately advised something to the effect, I'm unable to provide pics at this time. (I still have the email) I get the vehicle and at first glance, on top of the transport, it looks pretty food for a 2011. I then get a closer view and its marks on the hood, a finger print in the paint job (apparently his body guys) and cracks in the lower part of the trunk, both sides...I could go on and on...the inside had not been cleaned at all and if it was, I'd hate to see the condition the car was in before. The rear driver side door doesn't open from the inside because the panel has been removed previously and the handle does not operate.the carpet looks nothing like the deep, black finely vacuumed carpet in the pics... it was littered with crumbs and dirt until I vacuumed it. The seats, which looked PERFECT in the pics were in fact dirty, a hand print on the driver headrest and grimey residue everywhere theoughout the interior. I emailed Kenny saying I was going to send pics of the before and after but after 2 hours of sweat and 2 cans of Tuff Stuff cleaner, I was more upset and since I hadn't heard back frm Kenny felt he truly could care less. I only pray that nothing mechanically wrong happens with it. I also asked if the price could be reduced as I was buying sight unseen and he knocked off 300.00 and the dealer warranty that was 800.00 which is "optional) this is my lesson learned as I thought we still lived in a day where a person's word was good but at the end of the day, people only care about the money. I will go so far as to say this vehicles pics online GROSSLY misrepresented what the actual car looked like in person. It took me almost a month to get the car primarily due to my own financing issues but again, maybe those were signs.